Remove Customer Service Remove Manufacturing Procurement Remove Shipping
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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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8 Warehouse Optimization Tips from Manufacturing Experts

RFgen

By maximizing space utilization, improving inventory control , and boosting workflow efficiency, you can unlock significant cost savings and elevate your customer service game. Customer Satisfaction: Faster order fulfillment, fewer shipping errors, and improved order accuracy lead to happier customers.

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5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

GlobalTranz

Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service.

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Learning to Speak the Language of Demand

Supply Chain Shaman

Let’s start with these: Demand Sensing: The reduction of time to sense purchase and channel takeaway. Demand Latency: The latency of demand signal due to demand translation of a customer purchase through the supply chain to an order for a trading partner. The purchase of a product by a customer in the channel.

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. Procurement ran a request for proposal event.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Advanced planning evolved with a focus on modeling manufacturing constraints. Initially, the output was published to procurement to design strategic buying strategies. Procurement became an island–isolated from the demand signal except for MRP. Dwell times grow as more and more ships sit in the ocean waiting to unload.

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Supply Visibility: More Important Than Ever. Yet Elusive.

Supply Chain Shaman

Today, more than 1% of the world’s container ships are stuck off major ports. Warehouses are full–often with the wrong stuff resulting in the slowing of the forty million shipping containers around the world. Too few companies have a holistic approach to embrace the plan, make, source, and deliver together.