Remove Customer Service Remove Manufacturing Remove Shipping Remove Sourcing

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The Continual Coverage and Now Reality of Smart Manufacturing with 3D Printing.

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Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Consumers are also expecting more of manufacturers and shipping companies.

Selling on Shopify for Beginners: Sourcing, Designing, and More

ShipBob

What’s my shipping strategy? Your Shopify store will become the foundation that your branding and marketing strategy will be built upon and how you sell products to customers, so it’s important to think through your entire business strategy first before designing and developing your site. .

Get Your Manufacturing Processes in Gear for the Holidays

Oracle SCM

Every year during the holidays, anxiety hits shoppers, retailers, and manufacturers alike about whether the season’s hottest products will face shortages. For manufacturers, at least, it doesn’t have to be this way. Partner for Manufacturing Flexibility.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. What is Supply chain costs?

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. What is Supply chain costs?

The Magic Bullet for Real-Time Supply Chain Collaboration? Cloud Visibility.

synchrono

Jessica Twentyman reported in the Financial Times , that for many manufacturers, supply chain collaboration is stuck in the dark ages. Supply Chain Market reported the closest any manufacturer can get to the magic bullet of efficiency (collaboration) is through greater supply chain visibility.

KPI 89

[INFOGRAPHIC] Procurement Trends: Carving a Bigger Role in Supply Chain & Manufacturing

Cerasis

The Industrial Revolution helped change and bring prosperity into the world of manufacturing. As time passed, procurement gradually gained a larger role in the scope of manufacturing and order fulfillment. Manufacturing Procurement Supply Chain Trends procurement trends

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

Consider this: global sourcing, manufacturing, and sales are advancing rapidly, leaving technology providers in the tough position of playing catch up. That’s why you need a global shipping strategy with a comprehensive global vendor management program.

Nearshoring & Reshoring Will Continue to Increase Thanks to these Main Benefits

Cerasis

Offshoring is basically when a company moves manufacturing to a foreign country in an attempt to save money. For a time, this model of manufacturing seemed to be the paragon of effective business. Why Are Manufacturers Focusing on Reshoring and Nearshoring?

Will Your Supply Chain Sink or Swim in the Digital Age?

OneSCM

This is especially relevant for high-tech industry manufacturers who must fight to keep their head above water as new competition floods the marketplace and long-time competitors diversify their product lines in an attempt to remain relevant. Technology research firm Gartner, Inc.

4 Long Term Ways to Save with Less Than Truckload Freight Shipping

Cerasis

So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. Let’s take a look at how the TMS impacts the costs of shipping over the long term in four critical areas. Overall Costs of Less Than Truckload Freight Shipping. For an organization to justify the cost of using Less than truckload freight shipping, the topic of return on investment usually crops up. Customer Satisfaction.

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

In my work with manufacturing companies recently, I am thinking a lot about the need for diagnostic testing. When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service.

Questions Companies with U.S.-Mexico Trade Should be Asking

CH Robinson Transportfolio

Robinson’s President of Managed Services, Jordan Kass, spoke before Congress to detail industry concerns over the U.S. Customs clearance process as a significant risk to supply chains. Nearly three years ago, C.H.

How To Start Your Brewery On The Path To Success

Unleashed

Leveraging the best manufacturing Enterprise Resource Planning (ERP) software, maximising productive efficiency, and accessing management expertise early , are the strategies that will set the best apart. Customer service. How many late deliveries to customers?

Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

The cost of poor quality is so closely related to supplier quality and compliance that manufacturers must give the proper attention and resources to the optimization of their upstream partnerships. Finished products have high ratios (average 50%) of sourced or procured product content. Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance.

2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. Results of Financial Reengineering Fails the Apparel Manufacturing Industry. . #8

Managing Warehouse Management Systems (WMS) For Future Growth

IQMS

Like manufacturing, warehouses, and the systems that manage them, are going through an inflection point. The fastest growing manufacturers are integrating these four technologies through their entire supply chains to achieve higher levels of accuracy and responsiveness relative to competitors.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Source: Gartner Research. Think of a bulk chemical manufacturer or oil and gas producer where the key is making supply chain and production choices that shave pennies or even fractions of pennies off unit product cost.

Debunking the 6 most common myths about industrial 3D printing and its impact on supply chains

DiManEx

billion by 2027 , disrupting the $T12 manufacturing sector. But to this day, the benefits of 3D printing, also referred to as Additive Manufacturing, remain elusive to most supply chain executives. One of our customers has a 10-year reparability program.

Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

The Importance of Customer Experience

OptiProERP

Customer experience is the watchword showing up everywhere in business communications and in the board room. Analysts are joining in: A Walker study reported that customer experience will overtake price and product as the key brand differentiator by the end of 2020. Customer Story.

Shared Supply Chain Control Towers: Key Features and Considerations

Alloy

A control tower that is shared across trading partners, including manufacturers, suppliers, and retailers, can unlock even more value. For example, consider a manufacturer that’s looking to reduce working capital and decides to decrease its working inventory.

Defining Your Own Logistics Competitive Weapon

Talking Logistics

You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty.

Visibility: If Only I Could See

Supply Chain Shaman

These sources while functional are difficult to connect. Most deployments focus on functional excellence–manufacturing, transportation, customer service or procurement. There are no solutions that connect source, make and deliver in many-to-many architectures.

Will Your Supply Chain Sink or Swim in this Digital Age?

OneSCM

Economic instability, an increase in competition and the globalization of sourcing partners have compelled manufacturers to seriously consider the viability of – or lack of – existing operational technologies and ultimately embrace a slew of new digital technologies that provide direct visibility into every aspect of their supply chain. Five Reasons Why You and Your Suppliers Need a Single Source of Data Truth. Technology research firm Gartner, Inc.

Coming soon to a supply chain near you: 8 big digital disruptors

Kinaxis

That in turn is changing how organizations are manufacturing and delivering goods. HP has a printer that can order ink and have it shipped directly to your door automatically. Key points: Evaluate IoT connectivity to gain new insights into your customers.

It’s time to welcome the supply chain CEO

Kinaxis

Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage.

Distribution Logistics

LeanCor

Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders. It also focuses on providing value-added services and internal conveyance.

Wanted: Supply Chain Architects!

Supply Chain Shaman

Let me start with a true confession: I am a manufacturing gal. I relished the sound of a manufacturing line when I opened the door of the factory in the morning, and I liked managing inputs so that we could maximize outputs. In manufacturing, I became good at labor bargaining.

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

Cerasis

The goal is to keep inventory levels at a minimum to meet customer needs. Every company knows customer service is important, but it is seldom well-defined, and even more rarely measured in logistics operations.

Logistics Cost Reduction: 6 Focuses to Create More Profit

Cerasis

This can be costly in man hours, customer service (goods needed cannot be processed), accidents (safety): unloading a container and the forklift dies: the pallet slips off the forklift tines which can injure employees. Focus on the Customer.

Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management. ,, Poor Customer Service by inefficient data tracking systems and. Today, consumers have so many options that they can turn to if they encounter a bad service experience. Image Source.

Can Your Inventory Control System Support Seasonal Demand?

LeanCor

Here are 3 tips to help you develop an inventory control system based on flow to the customer: 1. Understand the difference between shipping/cycle stock, buffer stock and safety stock. Have you noticed? Halloween/All Saints Day/Dia de los Muertos is just around the corner!

System 203