Remove Customer Service Remove Manufacturing Remove Shipping Remove Sourcing
article thumbnail

Reinventing Supply Chains: Focus on Human Factors

Supply Chain Shaman

Supply chain was defined in 1982 as interoperability between source, make and deliver. However, over the last decade, the principles of supply chain as a business model to improve customer outcomes and drive value, slowly became defined a supply-centric functional process. Why is a reinvention needed? The reason?

article thumbnail

What Makes a Truly Agile and Resilient Supply Chain?

Logistics Viewpoints

However, this thinking could lead to a potentially higher costs and low customer service. True resiliency is achieved when supply chain leaders can predict issues and dynamically respond – from sourcing and manufacturing to final delivery – with agile solutions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Warehouse Optimization Tips from Manufacturing Experts

RFgen

By maximizing space utilization, improving inventory control , and boosting workflow efficiency, you can unlock significant cost savings and elevate your customer service game. Customer Satisfaction: Faster order fulfillment, fewer shipping errors, and improved order accuracy lead to happier customers.

article thumbnail

Decentralizing Supply Chains: How Regional Models Drive Resilience and Flexibility

Logistics Viewpoints

Companies that previously prioritized cost-cutting and centralized sourcing quickly found themselves exposed to serious production and distribution risks. In response, many organizations have shifted toward decentralized and regionalized supply chain models, distributing production and sourcing across multiple regions.

Modeling 165
article thumbnail

Supply Visibility: More Important Than Ever. Yet Elusive.

Supply Chain Shaman

Today, more than 1% of the world’s container ships are stuck off major ports. Warehouses are full–often with the wrong stuff resulting in the slowing of the forty million shipping containers around the world. Too few companies have a holistic approach to embrace the plan, make, source, and deliver together.

article thumbnail

Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

article thumbnail

When We Don’t Have Answers, We Need to Work Quickly To Build Them

Supply Chain Shaman

Four industries–B2B Technology, Aerospace and Defense, Retail Apparel, and Food Manufacturing–grew inventory during the pandemic. In contrast, other sectors reached unprecedented shortages, including Semiconductors, Pharmaceuticals, Chemicals, Contract Manufacturing, and Retail Home Improvement. The reason?