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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. based manufacturing strategy, with a decision to source manufacturing at a CMS provider located in Taiwan. over the coming months.

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Throw Back Thursday: Remembering ‘Meeting Customer Demand in a Complex Industry’ from Kinexions

Kinaxis

As we countdown the days, I’m remembering our fascinating customer videos. Today I’d like to share the interview on ‘Meeting Customer Demand in a Complex Industry’ at Kinexions. Kennametal strives to meet customer demand for customized products, while also manufacturing to stock.

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Elevating Inventory Management with Multi-Echelon Inventory Optimization

Logility

In this dynamic environment, businesses must meet rising customer service expectations while driving innovation and growth. It considers interdependencies among suppliers, production stages, distribution centers, warehouses, and customers, as well as the cost of all materials flowing through the supply chain.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.

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The Future of Autonomous Supply Chains Part 1: Autonomous Shipping

Logistics Viewpoints

Autonomous supply chains can help businesses by enabling faster and more accurate demand forecasting, optimizing inventory levels and distribution networks, automating warehouse and delivery operations, and enhancing customer service and satisfaction.

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Transforming Manufacturing Operations with Supply Chain Technology: 3 Key Areas to Invest In

Logility

3 Areas of Supply Chain Technology Investment in Manufacturing Investing in technology is crucial for manufacturers to stay competitive and meet the market’s ever-changing demands. Failure to adopt the right technologies puts your job at risk and could lead to a disastrous outcome for your organization. Let’s get started.