The Logistics of Logistics

FEBRUARY 16, 2014

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

Customer Service 149

Customer Service Sourcing Innovation Six Sigma 149

QAD

MARCH 28, 2019

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

Customer Service 80

Customer Service Metrics Guidelines Quality 80

Herlitz Inventory Management

OCTOBER 1, 2018

Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. It has products that are sourced both domestically and internationally.

Customer Service 52

Customer Service United States Inventory Management Retail 52

Supply Chain Shaman

MAY 7, 2015

Companies need shorter product cycles with easy customization. When source, make and deliver report to the same organization, progress is quicker. Companies with the greatest progress have a common leader for source, make and deliver. It is Not About Customer First.

Customer Service 365

Customer Service Metrics Research Philadelphia 365

Supply Chain Game Changer

AUGUST 28, 2019

It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!

Food 79

Food Trends Industrial Industry 79

Supply Chain Game Changer

SEPTEMBER 4, 2019

However, things are starting to change, and businesses have started investing a considerable amount of time into their marketing services especially in content which has become such an indispensable component of a wholesome online presence. Take your customers on a tour. Subscribe Here!

Trends 64

Trends Video Supply Chain Customer Service 64

Supply Chain Shaman

JUNE 14, 2018

Yes, companies need the right materials at the right time to drive customer service. A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital.

Analysis 223

Analysis Lean Aerospace Policies 223

Logistics Bureau

FEBRUARY 21, 2017

If your company is in the business of maintenance, repair, and operations, you should already be aware of the strengthening trend in service as a source of value , both in business-to-business and business-to-consumer marketplaces. Business/customer criticality.

Inventory 56

Inventory Forecasting Inventory Management Analysis 56

USC Consulting Group

APRIL 1, 2020

The strategy must answer such vital questions as: What is our business (products, and services)? To whom do we sell (markets, customers)? What is the measure by which we compete (quality, delivery, price, service)?

Inventory 62

Inventory Guidelines Customer Service Meeting 62

Logistics Bureau

JULY 11, 2018

Many former products have turned into services. This has already dramatically transformed the IT industry itself, as packaged software sold with one-time licences has become cloud-based services sold with a renewable monthly subscription. In other fields, IT is being used to sell end-customers’ results, yet another step beyond products and even services. Shock possibility: You will have to rejig your supply chain to deliver results, not products, or services.

BRIC 80

BRIC Trends Lean Russia 80

Herlitz Inventory Management

MARCH 7, 2019

If the company doesn’t have a well-disciplined inter-company transfer process, and the internal lead time is longer and/or transfers are less reliable than deliveries from the outside vendor, customer service will suffer. In many cases, it is better to order externally to avoid extra handling costs of sourcing the product from two places (the vendor and themselves).

Inventory 40

Inventory Comparison Software Examples 40

GTG Technology Group

FEBRUARY 15, 2017

Improve Customer Service. This data can help a fleet manager understand the issue and better answer customer questions and complaints. Companies can make their efforts scalable, adapting to customer needs on a daily or annual basis. Sources: [link] [link] [link] [link].

Analytics 46

Analytics Big Data Benchmarking Data 46

Supply Chain Shaman

AUGUST 7, 2019

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. ” Or alternatively, “Is there data that could be sourced to help?” July is my birthday month.

Supply Chain 293

Supply Chain Analysis Chemicals Groups 293

Talking Logistics

MAY 14, 2019

Finished products have high ratios (average 50%) of sourced or procured product content. Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance. Streamlining communication among suppliers, customers, and manufacturing sites creates an enterprise-wide quality and compliance solution that minimizes costly product quality issues.

Quality 182

Quality Supply Chain Customer Service Manufacturing 182

Kinaxis

JULY 17, 2014

I quickly began to reminisce about our fun yet educational customer videos from past conferences. She currently leads First Solar’s Global Supply Chain which includes sales operations and planning, customer service/order management, sourcing, fulfillment, logistics, and warranty support.

Case Study 232

Case Study Study Video Aerospace 232

ToolsGroup

SEPTEMBER 22, 2015

And so, since effective inventory management mitigates many demand volatility and forecasting problems, the key to improved customer-service levels lies in both improved demand forecasting and inventory positioning.

Asia 245

Asia Customer Service Forecasting Research 245

Abivin

APRIL 4, 2020

Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Sourcing 91

Sourcing Software Case Study Forecasting 91

ToolsGroup

AUGUST 20, 2019

Gartner says that the most common outsourced SCP processes are inventory management, statistical forecasting and service parts planning. Companies moving to BPO in these practice areas are experiencing supply chain improvements in metrics such as inventory turnover and customer service.

Supply Chain Planning 238

Supply Chain Planning Forecasting Supply Chain Demand Planning 238

OneSCM

JUNE 13, 2017

But just like every living thing needs air and water to survive, every manufacturer – and every one of their supply chain partners – needs a single source of data truth to survive the massive wave of change that’s hitting from all directions. Technology research firm Gartner, Inc.

Supply Chain 382

Supply Chain Data Predictive Analytics Manufacturing 382

Kinaxis

MARCH 27, 2018

Improve your supply chain visibility and risk insight by using AI to track and predict possible supply chain disruptions based on inputs and correlations across multiple data sources, including weather forecasts, news and even social media.

Supply Chain 270

Supply Chain Supply Chain Planning Exercises Internet of things 270

The Network Effect

APRIL 14, 2016

Walmart selected the carriers based on their “dedication to customer service and a commitment to creating innovative solutions in an evolving, yet extremely important, business.”. Hunt Transport Services. Source: CCJ.

Third Party Logistics 203

Third Party Logistics Customer Service Sourcing Innovation 203

ToolsGroup

JUNE 8, 2018

Source: Gartner Research. Rather than long production runs to drive down costs, the key is to optimize customer service. In this segment, customer service comes not from the forecast, but from inventory.

Inventory 223

Inventory Chemicals Pharmaceutical Research 223

Logility

FEBRUARY 12, 2020

You can be proactive and use MDSM to explore and analyze data you already own, model additional data sources that could help explain demand variability… or sit by and watch.

Forecasting 141

Forecasting Quality Chemicals Pharmaceutical 141

OneSCM

FEBRUARY 10, 2016

Many of the flowers purchased this year will be sourced from abroad. Door-to-door logistics, transportation and distribution are critical and a number of other sourcing, order and fulfillment elements need to fall into place to ensure a successful holiday.

Supply Chain 254

Supply Chain Procurement Sourcing Tools 254

Supply Chain Shaman

MARCH 9, 2020

Before boarding the plane, I watched a traveler pull a diet Coke from the bin and thought about the struggle to source sweetener with the rise of COV-19. The answer is to increase modeling, evaluate sourcing strategies, and build the right push/pull decoupling points.

Supply Chain 316

Supply Chain Nashville Dallas Risk Management 316

ToolsGroup

APRIL 11, 2018

Jörg Schlager describing SKF's Integrated Planning (Source: Optilon). Planners focused on their local operations or warehouses and servicing customers in their territory. If this sounds manually intensive, then it won’t be surprising that SKF has few hundred planners, not unusual for a company present in 130 countries with 17,000 customer distributors/dealers, but quite substantial. Figure 1 Source: SKF. Figure 2 Source: SKF. Figure 3 Source: SKF.

Supply Chain Planning 188

Supply Chain Planning Supply Chain Global Sourcing 188

Logility

OCTOBER 23, 2018

Prior to the mid 2000’s if a customer wanted to provide feedback on a company’s service or product they would send an email, make a phone call or, gasp, write a letter to the company’s customer service department.

Supply Chain Planning 200

Supply Chain Planning Supply Chain Forecasting Customer Service 200

ToolsGroup

OCTOBER 11, 2017

You must be able to make a direct link between the forecasting accuracy improvement and customer service, cost, efficiency, inventory, cash flow or capability improvements,” says Gartner. Focusing on forecast quality will not translate into improved service level.

Forecasting 208

Forecasting Benchmarking Exercises Inventory 208

Logility

FEBRUARY 26, 2020

It’s no secret that an improvement in forecast accuracy, especially at the SKU level, can have a significant impact in reducing downstream supply chain costs and improving customer service levels.

Forecasting 151

Forecasting Demand Planning Data Analysis 151

The Network Effect

OCTOBER 31, 2014

Departmental workbenches which provide not only the departmental performance as we see with most systems, but also show the effect of dependencies and actions taken in other departments or across customers or trading partners are being deployed in highly complex supply networks.

Strategy 259

Strategy Supply Chain Customer Service Sourcing 259

Cerasis

JULY 25, 2017

Do you isolate it to processes involving the internet, or do you take a more progressive approach and combine cloud-based technologies, integration and unmatched customer service into one, data-based solution? How do you define the digital supply chain?

Supply Chain 249

Supply Chain Training Warehousing Omnichannel 249

Logility

MAY 7, 2020

Structured and unstructured data including that from social media, Internet of Things (IoT) and Blockchain sources continue to stream in but much is left untouched. Companies across all industries and sizes struggle to make sense of and value from the available mountains of data.

Supply Chain Planning 173

Supply Chain Planning Data Maryland Big Data 173

ToolsGroup

SEPTEMBER 25, 2019

September 26, 2019) A new study by ToolsGroup, a global leader in supply chain planning software, and Spinnaker, a supply chain services company, has found that only 7% of companies are reaping the benefits of digital transformation of supply chain planning. PRESS RELEASE.

Study 170

Study Supply Chain Planning Company Houston 170

Cerasis

OCTOBER 5, 2015

Current and future applications have the potential to provide new methods of value creation and sources of revenue streams for companies in the digital age. Thus, in the global supply chain, exploiting the opportunity presented by the Internet of Things technology can improve: revenue growth, asset utilization, waste reduction, customer service, profitability, sustainability, security, risk mitigation, working capital deployment, agility and. Improve service levels.

Internet of things 263

Internet of things Supply Chain Third Party Logistics System 263

ToolsGroup

NOVEMBER 6, 2018

Source: Gartner Supply Chain Executive Conference. P&G knew that it needed to improve its S&OP forecast quality, while reducing the human effort and inventory needed to meet customer service levels.

United Arab Emirates 253

United Arab Emirates Supply Chain Zimbabwe Malta 253