The Logistics of Logistics

FEBRUARY 16, 2014

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

Customer Service 149

Customer Service Sourcing Innovation Six Sigma 149

QAD

MARCH 28, 2019

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

Customer Service 92

Customer Service Metrics Guidelines Quality 92

Herlitz Inventory Management

OCTOBER 1, 2018

Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. It has products that are sourced both domestically and internationally.

Customer Service 52

Customer Service United States Inventory Management Retail 52

Supply Chain Shaman

MAY 7, 2015

Companies need shorter product cycles with easy customization. When source, make and deliver report to the same organization, progress is quicker. Companies with the greatest progress have a common leader for source, make and deliver. It is Not About Customer First.

Customer Service 352

Customer Service Research Metrics Philadelphia 352

Supply Chain Game Changer

AUGUST 28, 2019

It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!

Food 82

Food Trends Industrial Industry 82

ShipBob

AUGUST 5, 2020

Your Shopify store will become the foundation that your branding and marketing strategy will be built upon and how you sell products to customers, so it’s important to think through your entire business strategy first before designing and developing your site. . Source your products.

Sourcing 67

Sourcing Policies 3PL Shipping 67

Supply Chain Game Changer

SEPTEMBER 4, 2019

However, things are starting to change, and businesses have started investing a considerable amount of time into their marketing services especially in content which has become such an indispensable component of a wholesome online presence. Take your customers on a tour. Subscribe Here!

Trends 65

Trends Video Supply Chain Customer Service 65

ModusLink Corporation

OCTOBER 27, 2015

There Is No Doubt That A Good Relationship With Your Customers Is Essential In this blog, I am going to focus on the challenges your contact center may face in times of a crisis – and offer a possible outsourcing solution.

Customer Service 113

Customer Service Global Sourcing 113

Logistics Bureau

FEBRUARY 21, 2017

If your company is in the business of maintenance, repair, and operations, you should already be aware of the strengthening trend in service as a source of value , both in business-to-business and business-to-consumer marketplaces. Business/customer criticality.

Inventory 56

Inventory Forecasting Inventory Management Analysis 56

USC Consulting Group

APRIL 1, 2020

The strategy must answer such vital questions as: What is our business (products, and services)? To whom do we sell (markets, customers)? What is the measure by which we compete (quality, delivery, price, service)?

Inventory 65

Inventory Guidelines Customer Service Meeting 65

Logistics Bureau

JULY 11, 2018

Many former products have turned into services. This has already dramatically transformed the IT industry itself, as packaged software sold with one-time licences has become cloud-based services sold with a renewable monthly subscription. In other fields, IT is being used to sell end-customers’ results, yet another step beyond products and even services. Shock possibility: You will have to rejig your supply chain to deliver results, not products, or services.

BRIC 99

BRIC Trends Lean Russia 99

Herlitz Inventory Management

MARCH 7, 2019

If the company doesn’t have a well-disciplined inter-company transfer process, and the internal lead time is longer and/or transfers are less reliable than deliveries from the outside vendor, customer service will suffer. In many cases, it is better to order externally to avoid extra handling costs of sourcing the product from two places (the vendor and themselves).

Inventory 40

Inventory Comparison Software Examples 40

GTG Technology Group

FEBRUARY 15, 2017

Improve Customer Service. This data can help a fleet manager understand the issue and better answer customer questions and complaints. Companies can make their efforts scalable, adapting to customer needs on a daily or annual basis. Sources: [link] [link] [link] [link].

Analytics 46

Analytics Big Data Benchmarking Data 46

Supply Chain Shaman

AUGUST 7, 2019

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. ” Or alternatively, “Is there data that could be sourced to help?” July is my birthday month.

Supply Chain 283

Supply Chain Analysis Chemicals Groups 283

Kinaxis

JULY 17, 2014

I quickly began to reminisce about our fun yet educational customer videos from past conferences. She currently leads First Solar’s Global Supply Chain which includes sales operations and planning, customer service/order management, sourcing, fulfillment, logistics, and warranty support.

Case Study 229

Case Study Study Video Aerospace 229

ToolsGroup

SEPTEMBER 22, 2015

And so, since effective inventory management mitigates many demand volatility and forecasting problems, the key to improved customer-service levels lies in both improved demand forecasting and inventory positioning.

Asia 245

Asia Customer Service Research Forecasting 245

ToolsGroup

JUNE 15, 2020

In this step Gartner recommends you consider traditional ROI but also other areas the SCP technology could drive improvements, such as risk management and agility, customer service and growth objectives. GARTNER is a registered trademark and service mark of Gartner, Inc.

Supply Chain Planning 264

Supply Chain Planning Software Supply Chain Forecasting 264

Supply Chain Shaman

JULY 6, 2020

In an organization run by Frank’s and Tom’ s—functional supply chain leaders—this is nearly impossible without a leadership position that combines source, make, deliver, plan, and customer service.

Supply Chain 257

Supply Chain Delaware Metrics Research 257

Supply Chain Shaman

MARCH 9, 2020

Before boarding the plane, I watched a traveler pull a diet Coke from the bin and thought about the struggle to source sweetener with the rise of COV-19. The answer is to increase modeling, evaluate sourcing strategies, and build the right push/pull decoupling points.

Supply Chain 309

Supply Chain Nashville Risk Management Supply Chain Planning 309

OneSCM

JUNE 13, 2017

But just like every living thing needs air and water to survive, every manufacturer – and every one of their supply chain partners – needs a single source of data truth to survive the massive wave of change that’s hitting from all directions. Technology research firm Gartner, Inc.

Supply Chain 384

Supply Chain Data Predictive Analytics Manufacturing 384

ToolsGroup

AUGUST 20, 2019

Gartner says that the most common outsourced SCP processes are inventory management, statistical forecasting and service parts planning. Companies moving to BPO in these practice areas are experiencing supply chain improvements in metrics such as inventory turnover and customer service.

Supply Chain Planning 238

Supply Chain Planning Forecasting Supply Chain Demand Planning 238

Kinaxis

MARCH 27, 2018

Improve your supply chain visibility and risk insight by using AI to track and predict possible supply chain disruptions based on inputs and correlations across multiple data sources, including weather forecasts, news and even social media.

Supply Chain 270

Supply Chain Supply Chain Planning Exercises Internet of things 270

The Network Effect

APRIL 14, 2016

Walmart selected the carriers based on their “dedication to customer service and a commitment to creating innovative solutions in an evolving, yet extremely important, business.”. Hunt Transport Services. Source: CCJ.

Third Party Logistics 203

Third Party Logistics Customer Service Sourcing Innovation 203

Abivin

APRIL 4, 2020

Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Sourcing 91

Sourcing Software Case Study Forecasting 91

ToolsGroup

JUNE 8, 2018

Source: Gartner Research. Rather than long production runs to drive down costs, the key is to optimize customer service. In this segment, customer service comes not from the forecast, but from inventory.

Inventory 223

Inventory Chemicals Pharmaceutical Research 223

Supply Chain Shaman

OCTOBER 8, 2019

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. It has been awhile.

Nashville 224

Nashville Forecasting Metrics Apparel 224

OneSCM

FEBRUARY 10, 2016

Many of the flowers purchased this year will be sourced from abroad. Door-to-door logistics, transportation and distribution are critical and a number of other sourcing, order and fulfillment elements need to fall into place to ensure a successful holiday.

Supply Chain 254

Supply Chain Procurement Sourcing Tools 254

Logility

OCTOBER 23, 2018

Prior to the mid 2000’s if a customer wanted to provide feedback on a company’s service or product they would send an email, make a phone call or, gasp, write a letter to the company’s customer service department.

Supply Chain Planning 201

Supply Chain Planning Supply Chain Forecasting Customer Service 201

ToolsGroup

APRIL 11, 2018

Jörg Schlager describing SKF's Integrated Planning (Source: Optilon). Planners focused on their local operations or warehouses and servicing customers in their territory. If this sounds manually intensive, then it won’t be surprising that SKF has few hundred planners, not unusual for a company present in 130 countries with 17,000 customer distributors/dealers, but quite substantial. Figure 1 Source: SKF. Figure 2 Source: SKF. Figure 3 Source: SKF.

Supply Chain Planning 188

Supply Chain Planning Supply Chain Global Sourcing 188

The Network Effect

OCTOBER 31, 2014

Departmental workbenches which provide not only the departmental performance as we see with most systems, but also show the effect of dependencies and actions taken in other departments or across customers or trading partners are being deployed in highly complex supply networks.

Strategy 260

Strategy Supply Chain Customer Service Sourcing 260

ToolsGroup

OCTOBER 11, 2017

You must be able to make a direct link between the forecasting accuracy improvement and customer service, cost, efficiency, inventory, cash flow or capability improvements,” says Gartner. Focusing on forecast quality will not translate into improved service level.

Forecasting 208

Forecasting Benchmarking Exercises Inventory 208

Logility

FEBRUARY 12, 2020

You can be proactive and use MDSM to explore and analyze data you already own, model additional data sources that could help explain demand variability… or sit by and watch.

Forecasting 141

Forecasting Quality Chemicals Pharmaceutical 141

Cerasis

JULY 25, 2017

Do you isolate it to processes involving the internet, or do you take a more progressive approach and combine cloud-based technologies, integration and unmatched customer service into one, data-based solution? How do you define the digital supply chain?

Supply Chain 256

Supply Chain Training Warehousing Omnichannel 256

Supply Chain Shaman

NOVEMBER 21, 2018

Spiraling transportation costs, tariff shifts and increased expectations for customer service sparks new interest in supply chain planning. On customer service? What is the impact of FVA on custom service?

Forecasting 233

Forecasting Demand Planning Comparison United States 233

Zipline Logistics

AUGUST 4, 2020

These service providers can cover lanes not commonly traversed by larger operations. The best way to source this capacity is to work with a non-asset-based third-party logistics provider. If a particular order does not, you may pay a premium or may have service issues.

Third Party Logistics 52

Third Party Logistics Capacity Freight 3PL 52