Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

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Maurice Sporting Goods Selects Herlitz Inventory Management’s HIMPACT for Daily Forecasting and Analytics, Resulting in Improved Customer Service Level Performance

Herlitz Inventory Management

Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. It has products that are sourced both domestically and internationally.

Navigating The End-to-End Journey

Supply Chain Shaman

Companies need shorter product cycles with easy customization. When source, make and deliver report to the same organization, progress is quicker. Companies with the greatest progress have a common leader for source, make and deliver. It is Not About Customer First.

Food Industry Delivery Trends!

Supply Chain Game Changer

It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!

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Content Marketing Trends for Supply Chain!

Supply Chain Game Changer

However, things are starting to change, and businesses have started investing a considerable amount of time into their marketing services especially in content which has become such an indispensable component of a wholesome online presence. Take your customers on a tour. Subscribe Here!

Parts Are Not Parts

Supply Chain Shaman

Yes, companies need the right materials at the right time to drive customer service. A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital.

Do You Understand Your Chief MRO Inventory Challenges?

Logistics Bureau

If your company is in the business of maintenance, repair, and operations, you should already be aware of the strengthening trend in service as a source of value , both in business-to-business and business-to-consumer marketplaces. Business/customer criticality.

Sales, Inventory & Operations Planning – What It Is and How to Operate

USC Consulting Group

The strategy must answer such vital questions as: What is our business (products, and services)? To whom do we sell (markets, customers)? What is the measure by which we compete (quality, delivery, price, service)?

6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

Many former products have turned into services. This has already dramatically transformed the IT industry itself, as packaged software sold with one-time licences has become cloud-based services sold with a renewable monthly subscription. In other fields, IT is being used to sell end-customers’ results, yet another step beyond products and even services. Shock possibility: You will have to rejig your supply chain to deliver results, not products, or services.

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How to Increase Profit from Inventory in Multiple Warehouses & Store Locations

Herlitz Inventory Management

If the company doesn’t have a well-disciplined inter-company transfer process, and the internal lead time is longer and/or transfers are less reliable than deliveries from the outside vendor, customer service will suffer. In many cases, it is better to order externally to avoid extra handling costs of sourcing the product from two places (the vendor and themselves).

Why TMS Analytics are Crucial to Commercial Trucking

GTG Technology Group

Improve Customer Service. This data can help a fleet manager understand the issue and better answer customer questions and complaints. Companies can make their efforts scalable, adapting to customer needs on a daily or annual basis. Sources: [link] [link] [link] [link].

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. ” Or alternatively, “Is there data that could be sourced to help?” July is my birthday month.

Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

Finished products have high ratios (average 50%) of sourced or procured product content. Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance. Streamlining communication among suppliers, customers, and manufacturing sites creates an enterprise-wide quality and compliance solution that minimizes costly product quality issues.

Thow Back Thursday: First Solar case study ‘First Solar & Kinaxis Killed the Excel Star’. A video worth remembering

Kinaxis

I quickly began to reminisce about our fun yet educational customer videos from past conferences. She currently leads First Solar’s Global Supply Chain which includes sales operations and planning, customer service/order management, sourcing, fulfillment, logistics, and warranty support.

How Safety Stock Absorbs Demand Volatility

ToolsGroup

And so, since effective inventory management mitigates many demand volatility and forecasting problems, the key to improved customer-service levels lies in both improved demand forecasting and inventory positioning.

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Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Supply Chain Planning BPO: What’s Driving It and Should You Get On Board?

ToolsGroup

Gartner says that the most common outsourced SCP processes are inventory management, statistical forecasting and service parts planning. Companies moving to BPO in these practice areas are experiencing supply chain improvements in metrics such as inventory turnover and customer service.

Will Your Supply Chain Sink or Swim in the Digital Age?

OneSCM

But just like every living thing needs air and water to survive, every manufacturer – and every one of their supply chain partners – needs a single source of data truth to survive the massive wave of change that’s hitting from all directions. Technology research firm Gartner, Inc.

An executive’s guide to AI in supply chain management

Kinaxis

Improve your supply chain visibility and risk insight by using AI to track and predict possible supply chain disruptions based on inputs and correlations across multiple data sources, including weather forecasts, news and even social media.

Walmart’s Carriers of the Year 2015

The Network Effect

Walmart selected the carriers based on their “dedication to customer service and a commitment to creating innovative solutions in an evolving, yet extremely important, business.”. Hunt Transport Services. Source: CCJ.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Source: Gartner Research. Rather than long production runs to drive down costs, the key is to optimize customer service. In this segment, customer service comes not from the forecast, but from inventory.

Separate Demand Signals from ‘Market Noise’

Logility

You can be proactive and use MDSM to explore and analyze data you already own, model additional data sources that could help explain demand variability… or sit by and watch.

When Cupid’s Arrow Hits the Supply Chain

OneSCM

Many of the flowers purchased this year will be sourced from abroad. Door-to-door logistics, transportation and distribution are critical and a number of other sourcing, order and fulfillment elements need to fall into place to ensure a successful holiday.

Help Supply Chain Planners Be More Successful In These Uncertain Times

Supply Chain Shaman

Before boarding the plane, I watched a traveler pull a diet Coke from the bin and thought about the struggle to source sweetener with the rise of COV-19. The answer is to increase modeling, evaluate sourcing strategies, and build the right push/pull decoupling points.

Digital Transformation of Supply Chain Planning at SKF

ToolsGroup

Jörg Schlager describing SKF's Integrated Planning (Source: Optilon). Planners focused on their local operations or warehouses and servicing customers in their territory. If this sounds manually intensive, then it won’t be surprising that SKF has few hundred planners, not unusual for a company present in 130 countries with 17,000 customer distributors/dealers, but quite substantial. Figure 1 Source: SKF. Figure 2 Source: SKF. Figure 3 Source: SKF.

The Influence of Social Sentiment on Supply Chain Planning

Logility

Prior to the mid 2000’s if a customer wanted to provide feedback on a company’s service or product they would send an email, make a phone call or, gasp, write a letter to the company’s customer service department.

Building a Business Case for Improved Demand Forecasting

ToolsGroup

You must be able to make a direct link between the forecasting accuracy improvement and customer service, cost, efficiency, inventory, cash flow or capability improvements,” says Gartner. Focusing on forecast quality will not translate into improved service level.

Forecast Accuracy at the SKU Level is Achievable

Logility

It’s no secret that an improvement in forecast accuracy, especially at the SKU level, can have a significant impact in reducing downstream supply chain costs and improving customer service levels.

Use these management strategies to build a great supply chain…

The Network Effect

Departmental workbenches which provide not only the departmental performance as we see with most systems, but also show the effect of dependencies and actions taken in other departments or across customers or trading partners are being deployed in highly complex supply networks.

The Digital Supply Chain: How Are Supply Chain Managers Responding?

Cerasis

Do you isolate it to processes involving the internet, or do you take a more progressive approach and combine cloud-based technologies, integration and unmatched customer service into one, data-based solution? How do you define the digital supply chain?

Conquering the Explosion of Supply Chain Planning Data

Logility

Structured and unstructured data including that from social media, Internet of Things (IoT) and Blockchain sources continue to stream in but much is left untouched. Companies across all industries and sizes struggle to make sense of and value from the available mountains of data.

Study Shows Two-Thirds of Companies Yet to Execute Digital Transformation in Supply Chain Planning

ToolsGroup

September 26, 2019) A new study by ToolsGroup, a global leader in supply chain planning software, and Spinnaker, a supply chain services company, has found that only 7% of companies are reaping the benefits of digital transformation of supply chain planning. PRESS RELEASE.

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15 Improvements by the Deployment of The Internet of Things in the Supply Chain

Cerasis

Current and future applications have the potential to provide new methods of value creation and sources of revenue streams for companies in the digital age. Thus, in the global supply chain, exploiting the opportunity presented by the Internet of Things technology can improve: revenue growth, asset utilization, waste reduction, customer service, profitability, sustainability, security, risk mitigation, working capital deployment, agility and. Improve service levels.

How Procter & Gamble is thriving on supply chain complexity

ToolsGroup

Source: Gartner Supply Chain Executive Conference. P&G knew that it needed to improve its S&OP forecast quality, while reducing the human effort and inventory needed to meet customer service levels.