Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

Metrics that Matter: Customer Service


Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Maurice Sporting Goods Selects Herlitz Inventory Management’s HIMPACT for Daily Forecasting and Analytics, Resulting in Improved Customer Service Level Performance

Herlitz Inventory Management

Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. It has products that are sourced both domestically and internationally.

Navigating The End-to-End Journey

Supply Chain Shaman

Companies need shorter product cycles with easy customization. When source, make and deliver report to the same organization, progress is quicker. Companies with the greatest progress have a common leader for source, make and deliver. It is Not About Customer First.

Food Industry Delivery Trends!

Supply Chain Game Changer

It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!

Food 82

Selling on Shopify for Beginners: Sourcing, Designing, and More


Your Shopify store will become the foundation that your branding and marketing strategy will be built upon and how you sell products to customers, so it’s important to think through your entire business strategy first before designing and developing your site. . Source your products.

Content Marketing Trends for Supply Chain!

Supply Chain Game Changer

However, things are starting to change, and businesses have started investing a considerable amount of time into their marketing services especially in content which has become such an indispensable component of a wholesome online presence. Take your customers on a tour. Subscribe Here!

Contact Center Overload: What Do You Do?

ModusLink Corporation

There Is No Doubt That A Good Relationship With Your Customers Is Essential In this blog, I am going to focus on the challenges your contact center may face in times of a crisis – and offer a possible outsourcing solution.

Do You Understand Your Chief MRO Inventory Challenges?

Logistics Bureau

If your company is in the business of maintenance, repair, and operations, you should already be aware of the strengthening trend in service as a source of value , both in business-to-business and business-to-consumer marketplaces. Business/customer criticality.

Sales, Inventory & Operations Planning – What It Is and How to Operate

USC Consulting Group

The strategy must answer such vital questions as: What is our business (products, and services)? To whom do we sell (markets, customers)? What is the measure by which we compete (quality, delivery, price, service)?

6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

Many former products have turned into services. This has already dramatically transformed the IT industry itself, as packaged software sold with one-time licences has become cloud-based services sold with a renewable monthly subscription. In other fields, IT is being used to sell end-customers’ results, yet another step beyond products and even services. Shock possibility: You will have to rejig your supply chain to deliver results, not products, or services.


How to Increase Profit from Inventory in Multiple Warehouses & Store Locations

Herlitz Inventory Management

If the company doesn’t have a well-disciplined inter-company transfer process, and the internal lead time is longer and/or transfers are less reliable than deliveries from the outside vendor, customer service will suffer. In many cases, it is better to order externally to avoid extra handling costs of sourcing the product from two places (the vendor and themselves).

Why TMS Analytics are Crucial to Commercial Trucking

GTG Technology Group

Improve Customer Service. This data can help a fleet manager understand the issue and better answer customer questions and complaints. Companies can make their efforts scalable, adapting to customer needs on a daily or annual basis. Sources: [link] [link] [link] [link].

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. ” Or alternatively, “Is there data that could be sourced to help?” July is my birthday month.

Thow Back Thursday: First Solar case study ‘First Solar & Kinaxis Killed the Excel Star’. A video worth remembering


I quickly began to reminisce about our fun yet educational customer videos from past conferences. She currently leads First Solar’s Global Supply Chain which includes sales operations and planning, customer service/order management, sourcing, fulfillment, logistics, and warranty support.

How Safety Stock Absorbs Demand Volatility


And so, since effective inventory management mitigates many demand volatility and forecasting problems, the key to improved customer-service levels lies in both improved demand forecasting and inventory positioning.

Asia 245

Tips for Getting Executive Buy-in for Supply Chain Planning Software


In this step Gartner recommends you consider traditional ROI but also other areas the SCP technology could drive improvements, such as risk management and agility, customer service and growth objectives. GARTNER is a registered trademark and service mark of Gartner, Inc.

History Repeats Itself Without Supply Chain Leadership

Supply Chain Shaman

In an organization run by Frank’s and Tom’ s—functional supply chain leaders—this is nearly impossible without a leadership position that combines source, make, deliver, plan, and customer service.

Help Supply Chain Planners Be More Successful In These Uncertain Times

Supply Chain Shaman

Before boarding the plane, I watched a traveler pull a diet Coke from the bin and thought about the struggle to source sweetener with the rise of COV-19. The answer is to increase modeling, evaluate sourcing strategies, and build the right push/pull decoupling points.

Will Your Supply Chain Sink or Swim in the Digital Age?


But just like every living thing needs air and water to survive, every manufacturer – and every one of their supply chain partners – needs a single source of data truth to survive the massive wave of change that’s hitting from all directions. Technology research firm Gartner, Inc.

Supply Chain Planning BPO: What’s Driving It and Should You Get On Board?


Gartner says that the most common outsourced SCP processes are inventory management, statistical forecasting and service parts planning. Companies moving to BPO in these practice areas are experiencing supply chain improvements in metrics such as inventory turnover and customer service.

An executive’s guide to AI in supply chain management


Improve your supply chain visibility and risk insight by using AI to track and predict possible supply chain disruptions based on inputs and correlations across multiple data sources, including weather forecasts, news and even social media.

Walmart’s Carriers of the Year 2015

The Network Effect

Walmart selected the carriers based on their “dedication to customer service and a commitment to creating innovative solutions in an evolving, yet extremely important, business.”. Hunt Transport Services. Source: CCJ.

Profit Is Stalling? Take A Look At Your Supply Chain!


Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Segmenting Your Inventory by Gross Margin and Demand Variability


Source: Gartner Research. Rather than long production runs to drive down costs, the key is to optimize customer service. In this segment, customer service comes not from the forecast, but from inventory.

2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. It has been awhile.

When Cupid’s Arrow Hits the Supply Chain


Many of the flowers purchased this year will be sourced from abroad. Door-to-door logistics, transportation and distribution are critical and a number of other sourcing, order and fulfillment elements need to fall into place to ensure a successful holiday.

The Influence of Social Sentiment on Supply Chain Planning


Prior to the mid 2000’s if a customer wanted to provide feedback on a company’s service or product they would send an email, make a phone call or, gasp, write a letter to the company’s customer service department.

Digital Transformation of Supply Chain Planning at SKF


Jörg Schlager describing SKF's Integrated Planning (Source: Optilon). Planners focused on their local operations or warehouses and servicing customers in their territory. If this sounds manually intensive, then it won’t be surprising that SKF has few hundred planners, not unusual for a company present in 130 countries with 17,000 customer distributors/dealers, but quite substantial. Figure 1 Source: SKF. Figure 2 Source: SKF. Figure 3 Source: SKF.

Use these management strategies to build a great supply chain…

The Network Effect

Departmental workbenches which provide not only the departmental performance as we see with most systems, but also show the effect of dependencies and actions taken in other departments or across customers or trading partners are being deployed in highly complex supply networks.

Building a Business Case for Improved Demand Forecasting


You must be able to make a direct link between the forecasting accuracy improvement and customer service, cost, efficiency, inventory, cash flow or capability improvements,” says Gartner. Focusing on forecast quality will not translate into improved service level.

Separate Demand Signals from ‘Market Noise’


You can be proactive and use MDSM to explore and analyze data you already own, model additional data sources that could help explain demand variability… or sit by and watch.

The Digital Supply Chain: How Are Supply Chain Managers Responding?


Do you isolate it to processes involving the internet, or do you take a more progressive approach and combine cloud-based technologies, integration and unmatched customer service into one, data-based solution? How do you define the digital supply chain?

What Value Are You Getting From Planning?

Supply Chain Shaman

Spiraling transportation costs, tariff shifts and increased expectations for customer service sparks new interest in supply chain planning. On customer service? What is the impact of FVA on custom service?

Why Include a Third-Party Logistics Provider in Your Logistics RFQ?

Zipline Logistics

These service providers can cover lanes not commonly traversed by larger operations. The best way to source this capacity is to work with a non-asset-based third-party logistics provider. If a particular order does not, you may pay a premium or may have service issues.