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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. We need to improve the ability to serve the customer.”

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.

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Wanted: Supply Chain Architects!

Supply Chain Shaman

Manufacturing is the foundation of my interest in supply chain management. Supply Chain and Design. This was the beginning of my journey from manufacturing to understanding larger supply chain concepts. Much to my chagrin, when I entered into the world of supply chain, the processes of source, make and deliver were usually not designed. Figure 1: Definition of the Supply Chain Organization.

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

Time For A Supply Chain Check-Up? When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. They tend to have many pretty PowerPoint slide decks–full of acronyms, pretty pictures and E2E commitments–but they lack a common definition of supply chain excellence. To complete a supply chain diagnostic, I take these four steps: Step One. Imagine Supply Chain 2030.

Supply chain inventory optimization – Beyond the analytics

Kinaxis

by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. But the sheer complexity of supply chain networks, and the impact design decisions have on operational performance, makes supply chain inventory management aligning inventory investments with on-time customer delivery and margins a major challenge.

Blockchain and Supply Chain Analytics: Impact of Small to Large Supply Chains

Cerasis

The value of blockchain and supply chain Analytics is Undisputed, and the capabilities of blockchain Technology are starting to become available two small and midsize businesses, as well as large corporations, such as Walmart. Blockchain Appears Beyond the Reach of Small Supply Chains Blockchain technology is often associated with large corporations, but it holds value when applied to small and midsize businesses as well. Blockchain Data Supply Chain Technology

Will Your Supply Chain Sink or Swim in the Digital Age?

OneSCM

recently noted a new trend towards supply chain “protectionism,” presumably due to the extraordinary combination of external forces proving capable of disrupting once-optimized processes and, therefore, destroying once-healthy profit margins. But just like every living thing needs air and water to survive, every manufacturer – and every one of their supply chain partners – needs a single source of data truth to survive the massive wave of change that’s hitting from all directions.

Podcast: Rob O’Byrne on Digital Transformation, Sustainability, and Diversification in Sourcing

Requis

Supply chain and logistics consultant, educator, and podcast host Rob O’Byrne has over 40 years of supply chain experience. He has been helping companies design more profitable supply chains for over 25 years, most of them as founder and CEO of Logistics Bureau.

Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

Commercialization strategies evolve, supply chains expand, and production rates accelerate. Finished products have high ratios (average 50%) of sourced or procured product content. Today’s challenge is to lower the finished product defect rate by emphasizing supply chain quality. A digital transformation of the supply chain is needed to integrate quality attributes into the products we buy, move, and sell through the supply chain.

Visibility in Transportation Management Leads to Supply Chain Excellence

Talking Logistics

With visibility as the key driver for an effective supply chain improvement strategy, businesses today must rely on building collaborative relationships in their extended supply chains to gain visibility from end-to-end. And as supply chains continue to grow, diversify and become increasingly global, total insight, oversight and foresight will become increasingly critical. Did they meet the customer delivery requirements?

Greater Supply Chain Savings Thanks to Transportation Management

Cerasis

Therefore, more companies have partnered with third-party logistics providers ( 3PLs ) to achieve greater supply chain savings and presence in such markets through enhanced transportation management systems ( TMSs ). Greater Supply Chain Savings Thanks to Transportation Management. For example, companies partnering with 3PLs can maintain control of order and load sizes, decrease accessorial charges and provide higher service levels to customers.

The Sensing + Intelligent + Social Supply Chain: How can you achieve it?

Kinaxis

by Trevor Miles The Result is Faster and More Effective End-to-End Supply Chain Management. In my first two blogs on this topic, I explained how supply chain management is a collective activity. With growing globalization and complexity, it is becoming more important than ever that your supply chain has all of these aspects. But today’s environment of modular, functional supply chain planning is failing to provide that view.

It’s time to welcome the supply chain CEO

Kinaxis

by Bill DuBois This guest post comes to us from Argentus Supply Chain Recruiting , a boutique recruitment firm specializing in Supply Chain Management. Anyone who’s been paying attention knows that Supply Chain Management has emerged from its status a back-office function to become a major strategic differentiator for business. It comes from Supply Chain Management Review, a leading publication specializing in the field.

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

Cerasis

The average Supply Chain management professional measures their Supply Chain by reviewing cost reduction. Is cost reduction all that there is in measuring Supply Chain performance? Sure, supply chain cost reduction is important in reducing the cost of goods sold (COGS) and increasing profit, but there are other measurements which should not be forgotten. 3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction.

Big Data Analytics: A Key to a Successful Supply Chain in the Next 5 Years?

Cerasis

Big data utilization is the wave of the future for all aspects of business including supply chain management. There are several direct and indirect benefits to using big data analytics for your supply chain. The main benefit of big data analytics regarding supply chain management is customer service. By expediting the source of supplies in tandem with customer orders, faster service is provided with less expense.

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

Industrial IoT and big data are converging to enable demand-driven 'smart supply chains.' The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The next key trend I see coming is a more prominent role of Internet of Things (IoT) in extended supply chains. This brings us to customer- and market-driven supply chains.

Top 5 Trends to Know to Compete with Amazon’s Supply Chain

Cerasis

Aside from the new administration, Amazon’s supply chain continued push deeper into new and existing markets will define additional trends in the supply chain throughout the coming year. While supply chain entities struggle to stay competitive with the e-commerce giant, more organizations will look for ways to eliminate inefficiencies and boost operations. Top 5 Trends to Know to Compete with Amazon’s Supply Chain. Supply Chain

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Why Financial Reengineering Does Not Equal Supply Chain Improvement

Supply Chain Shaman

The traditional supply chain leader focused only on cost reduction. Financial reengineering focuses on the optimization of short-term results that are usually based on a functional analysis of source, make, or deliver. Few consultants understand the interrelationships between source, make and deliver. Snow fell last night as I worked on my last Supply Chain Metrics That Matter report. The presentation before me was by a supply chain leader of Mondelez.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Customers have the option to have products shipped to home or the store, and this eliminates any confusion about how much space is needed within each store. Consumers are also expecting more of manufacturers and shipping companies. Shipping and Logistics Providers Seek to Attract Millennials.

Will Your Supply Chain Sink or Swim in this Digital Age?

OneSCM

recently noted a new trend towards supply chain “protectionism,” presumably due to the extraordinary combination of external forces proving capable of disrupting once-optimized processes and, therefore, destroying once-healthy profit margins. In other words, they need a collaborative digital supply chain platform that can share and extract data between the ERP, WMS and other connected workflow-specific systems. Technology research firm Gartner, Inc.

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Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

And rather than panicking or overthinking, taking a step back to look at your supply chain management can be an effective solution to this issue. Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience. Image Source 3.

2020 Requires Big Wings and Feet

Supply Chain Shaman

After the Supply Chain Insights Global Summit , I took the time to recharge and took a month off from writing. The presentations from the Summit are posted now on the Supply Chain Insights You Tube Channel. The focus is on the role of supply chain finance in driving supply chain excellence. They are attempting to learn the supply chain; but to most, it is an enigma. The supply chain is a complex non-linear system.

This is Not a Supply Chain Storm to Weather!

Supply Chain Game Changer

Subscribe to Supply Chain Game Changer. Supply Chain Storm article and permission to publish here provided by Bryce Boothby. The supply chain has experienced some instantaneous changes – for both B2C and B2B. Supermarket chains can’t keep their shelves stocked while retailers have warehouses full of unsold inventory. However, now that supply chains are business networks, every impacted link affects the whole ecosystem. Subscribe Here!

Supply Chain Risk Management and Rocket Science

Logility

Supply chain professionals have to push the envelope on processes and procedures every day to gain incremental improvements in customer service, costs and efficiencies. As in the aerospace industry, pushing the supply chain envelope involves increased risks that need to be analyzed and mitigated, if possible, or at least planned for. For example, international product sourcing strategies aim to drive down per unit acquisition cost.

Experts Discuss How to Streamline Global Supply Chain

Supply Chain Opz

Companies of all sizes have been capturing the value from Global Supply Chain to increase the economies of scale and scope for years. In this article, we will show you tips from worldwide experts that you can use to streamline your global supply chain operations. Whether you''re a manufacturing company in China, a sourcing agent in London or a world''s leading company in Silicon Valley, we''re all in a global supply chain networks.

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Importance of Supply Chain Visibility

20Cube Logistics

The meaning of supply chain visibility can differ from person to person. At the current global scenario, supply chain visibility can be well defined as tracking of product from a source of production to a destination of delivery. It also helps them to maintain a high level of customer service. – For customers, visibility can provide delivery status, real-time updates, arrival status, etc so that customer can act according.

The Magic Bullet for Real-Time Supply Chain Collaboration? Cloud Visibility.

synchrono

Jessica Twentyman reported in the Financial Times , that for many manufacturers, supply chain collaboration is stuck in the dark ages. When it comes to ordering materials and components, managing inventory levels, or organizing the delivery of finished goods to customers, companies are forced continually to chase business partners – mostly suppliers, logistics companies, and retailers – via a messy stream of emails, phone calls, and even faxes.

KPI 69

The Nightmare Before Christmas E-Commerce Shipping

Veridian Solutions

Planning for Christmas e-commerce shipping used to be an annual process. As explained by Troy Graham of Total Retail , the relentless customer demand creates “micro-peaks” throughout the year. The never-ending peak season planning can become nightmarish for supply chain leaders, who may need to seek better tools for managing the demand. . Driving Forces of the Nightmare Before Christmas E-Commerce Shipping. eCommerce Christmas e-commerce shipping

How Supply Chain Can Make or Break a High Growth Company!

Supply Chain Game Changer

Subscribe to Supply Chain Game Changer. Brand Protection – The Definitive Role of the Supply Chain! A while ago, we blogged about how more Startups are looking to Supply Chain Management to boost their productivity as they scale. But failure to account for these factors can be a major bottleneck to growth, and many a startup has failed because of Supply Chain issues. But trust us, if you don’t have Supply Chain experience, you can’t.

24 supply chain experts & business leaders reveal the #1 challenge of supply chain management (and how to solve it)

6 River Systems

The COVID-19 pandemic made it abundantly clear that effective supply chain management is crucial to the success of a business. The pandemic crisis had global ramifications felt throughout the entire supply chain, from raw materials to finished products, and for many companies, building the resiliency needed to weather such storms has become the #1 challenge of supply chain management. Customers also require forecast models that closely match actual sales.

It’s Time to Welcome The Supply Chain CEO!

Supply Chain Game Changer

Argentus is a boutique recruitment firm focused on Supply Chain and Procurement. Check out Is Your Supply Chain A Cost Centre or a Value Creator? Anyone who’s been paying attention knows that Supply Chain Management has emerged from its status a back-office function to become a major strategic differentiator for business. It comes from Supply Chain Management Review, a leading publication specializing in the field. Subscribe Here!

Omni-Channel Retailers Supply Chain Survival Plan

Logility

Mobile and e-commerce customers expect to receive the same experience and service regardless of where or how they shop. Of course, customers do differ from store to store, and online desktop shoppers can be different from mobile app shoppers. Many customers regularly cross channels between in-store, online and catalogues. Don’t let org chart structures interfere with optimizing inventory and delivering optimum customer service.

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8 Reasons Why Your Business’ Success Depends Upon Your Supply Chain

Logistics Bureau

The success of your business links inextricably to the performance of your supply chain. you have to make your supply chain successful too. Supply Chain and Business Success By the Numbers. According to a survey by Deloitte from 2014, 79 % of companies with high-performing supply chains achieve revenue growth superior to the average within their industries. The Top 7 Supply Chain Points to Address for Business Success. .

Digital Orchestration of Your Supply Chain Requires “3-D” Orchestration

Supply Chain Action Blog

There is a lot of buzz about the “autonomous” supply chain these days. The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Ava Ex Machina” , let’s take a moment and put this idea into some perspective. I’ve heard the driverless vehicle used as an analogy for the autonomous supply chain.

Ava Ex Machina and the Retail Supply Chain

Supply Chain Action Blog

There is a lot of buzz about the “autonomous” supply chain these days. The subject came up at a conference I attended where the theme was the supply chain of 2030. But, before we turn out the lights and lock the door to a fully automated, self-aware, supply chain “Ava Ex Machina” , let’s take a moment and put this idea into some perspective. I’ve heard the driverless vehicle used as an analogy for the autonomous supply chain.