Remove Customer Service Remove Shipping Remove Sourcing Remove Warehousing

Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. We need to improve the ability to serve the customer.” Customer Service Failure.

Lean Warehousing


Lean Warehousing – From Paradox to Operational Excellence. Before we start talking about Lean Warehousing, can you tell us a little bit about LeanCor Supply Chain Group? As a third-party logistics provider, LeanCor offers a unique combination of third-party logistics services, hands-on consulting, and training and education that helps organizations eliminate waste, drive down costs, and instill a problem-solving culture across their supply chains.

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Warehousing 101: An Introduction to Digital Warehouse Automation


Key Takeaways: Warehousing and distribution face unprecedented pressures from COVID-19 disruption, commoditization, labor shortages and rising customer expectations. Warehouse automation is an effective way to gain efficiencies, cut costs and scale operations.

23 warehouse pros reveal the best ways for warehouses to control & reduce fulfillment costs

6 River Systems

Every warehouse strives for efficient order fulfillment. There are many factors that can impact costs, from warehouse replenishment practices to the warehouse equipment deployed to support the fulfillment process. ” Meet Our Panel of Warehouse Pros: Nate Masterson. Read on to learn more about the best strategies to control and reduce your warehouse fulfillment costs. 1) Warehousing space and inventory control. Warehouse Efficiency

Four Keys to Successful Technology Adoption in the 3PL Industry


The challenges of maintaining a strong value proposition as a 3PL service provider are quite formidable. Shippers and retailers trying to survive in today’s challenging business environment look for better service, lower rates, and more efficient logistics. 3PL warehouses must?embrace

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The Nightmare Before Christmas E-Commerce Shipping

Veridian Solutions

Planning for Christmas e-commerce shipping used to be an annual process. As explained by Troy Graham of Total Retail , the relentless customer demand creates “micro-peaks” throughout the year. Driving Forces of the Nightmare Before Christmas E-Commerce Shipping. The driving forces of the real nightmare before Christmas e-commerce shipping arise from the need to ship more products, guarantee order accuracy , and stay competitive with Amazon and others.

Managing Warehouse Management Systems (WMS) For Future Growth


Bottom Line: It’s time to transition the role of warehouses from cost centers to revenue centers that support new digitally enabled supply chains and business models that require greater accuracy, speed, and scale than ever before. A Warehouse Management System is the tool that can make that happen. Like manufacturing, warehouses, and the systems that manage them, are going through an inflection point. How A Warehouse Management System (WMS) Helps Manufacturers Grow.

Podcast: Rob O’Byrne on Digital Transformation, Sustainability, and Diversification in Sourcing


People are still worried about having efficiencies in their warehouses, making sure they’re laid out properly, and having the right processes. A lot of companies now will have regional hubs with just smaller satellite warehouses in each country.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand


However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. With more products coming in, the pressure will be on distributors and order fulfillment centers to create warehousing space and eliminate wasted space wherever possible. Customers have the option to have products shipped to home or the store, and this eliminates any confusion about how much space is needed within each store.

The Importance of Standard Work in Warehousing and Distribution


Why Standard Work in Warehousing and Distribution? Some typical warehouse functions can include: Receiving. Shipping. The reason that standardized work is so important in warehousing and distribution (or operations in general) is that it allows us to understand variance in our processes and to make appropriate corrections. Without standardization, the source of the variation is uncertain and cannot, therefore, be corrected.

Logistics Cost Reduction: 6 Focuses to Create More Profit


Ensure that your warehouse operation is safe. Analyze labor reduction for any warehousing operation. There are Labor Management Software systems that can help manage work in the warehouse. Incentive programs for warehousing employees do work. Try warehouse mobility in your four walls. Productivity increases from wearable voice command tools can increase factory warehouse efficiencies up to 30 percent, according to an article in Supply Chain Management Review.

What is Supply Chain Resilience?


Supply chain disruption has many sources: tariffs and trade disputes, natural disasters, pandemics, economic uncertainty and cybersecurity attacks. In response, food and beverage producers turned to third-party partners to leverage their expertise, technology, and services.

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

Consider this: global sourcing, manufacturing, and sales are advancing rapidly, leaving technology providers in the tough position of playing catch up. Imagine you are at your desk in Houston and you need to determine whether a completed order left the warehouse in China. That’s why you need a global shipping strategy with a comprehensive global vendor management program. Have the service provider clear their dock daily and bring freight to a consolidation point for shipment.

23 logistics professionals share the #1 way to reduce logistics costs

6 River Systems

trillion on logistics and transportation services in the United States in 2018, an increase of 11.4% He has worked with a variety of different customers over his career; some of the more notable accounts include WaWa, RaceTrac and Cardinal Health. Efficient warehouse operations.

Talking Logistics: PINC and project44 Partnership Commentary


Here’s more from the press release: Distribution centers, warehouses, and manufacturing plants are looking to improve gate velocity, optimize driver turnaround times, and reduce costs while becoming Shippers-of-Choice. Benefits include improved warehouse efficiency (e.g.,

24 supply chain experts & business leaders reveal the #1 challenge of supply chain management (and how to solve it)

6 River Systems

“They have multi-sourced key commodities or strategic components to reduce their reliance on any one supplier, and they had considered inventory strategy to buffer against supply chain disruption.” Customers also require forecast models that closely match actual sales.

Ultimate guide to technologies that are transforming supply chains

6 River Systems

According to research from McKinsey & Company , the supply chain dimension has the lowest level of digitization (43%) compared to other dimensions, including products and services, marketing and distribution channels, business processes, and new entrants at the ecosystem level.

Warehouse Automation May Not Automatically Resolve Data Issues…However This Can


With all the mobile devices, barcode scanners, sensors and other computing technologies online today, warehouse managers should have complete visibility into what is happening within their four walls at all times. Real-time data availability and accuracy are still real challenges in today’s warehouses. Customer service teams should not have to “apologize” for wrongly-shipped items, quantities or preventable delivery delays.

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Ultimate Guide To Technologies That Are Transforming Supply Chains

The Logistics & Supply Chain Management Society

According to research from McKinsey & Company, the supply chain dimension has the lowest level of digitization (43%) compared to other dimensions, including products and services, marketing and distribution channels, business processes, and new entrants at the ecosystem level.

The Ecommerce Lifecycle with AJ Khanijow

The Logistics of Logistics

AJ Khanijow is the founder of Fulfyld , a warehousing and fulfillment company based in Huntsville, Alabama. Fulfyld is an e-commerce fulfillment and warehousing company based in Huntsville, Alabama. Fulfyld ships same-day, every day, for one flat-rate.

5 Reasons Ecommerce Companies Fail with Paige Fitzgerald

The Logistics of Logistics

Fulfyld is an ecommerce fulfillment and warehousing company based in Huntsville, Alabama. Customers range from local to global companies, each with unique e-commerce fulfillment needs. Fulfyld ships same-day, every day, for one flat-rate.

50 expert tips on logistics planning and strategy

6 River Systems

Tips for improving customer experience. Understand the effect that supply chains have on their companies. “As companies have looked to spread their production around the globe to cut costs and build their customer base, effective supply chains have been found to often raise efficiency and assure products reach their end user as quickly as possible. That’s an extremely efficient way of reducing total logistics costs while providing optimal customer service.

36 innovative companies re-inventing and rethinking supply chain and logistics

6 River Systems

With how quickly new technology, tips and warehouse management techniques are emerging, wouldn’t it be nice to take a page from someone else’s book? Advance Auto Parts @AdvanceAuto The auto parts industry is driven by speed, as independent garages can’t afford to wait for parts they need to repair their customers’ vehicles. The new facility will allow the company to offer two-day shipping to most (about 90%) of the U.S. PST will ship the same day.

Want to Produce Supply Chain Plans with Precision and Speed? Your ERP System Won’t Deliver!


According to McKinsey and Company , with a digitization of the supply chain they have the capacity to save 75% of lost sales, reduce transport and warehousing costs by 30%, and decrease 80% of administrative costs – all while cutting inventory by 75%.

Centralised vs. decentralised supply chains — the pros and cons


A centralised supply chain is the traditional supply chain model, featuring a central headquarters and warehouse based in a singular location. Warehousing all products in a central facility can lead to greater availability of said products, as they are always at hand. Sources.

Mastering the Art of Fulfilment

Repl Group

Stock was ordered, receipted at warehouse, stored, picked, packed and dispatched. But when retailers relied on poor forecasts and handwritten paperwork, it was impossible to know how much or what type of products were coming into the warehouses. Without an accurate platform there was a lot of wastage as items remained in warehouses and went out of fashion or out of date. Customer demand is also driving alterations in supply chain systems.

25 supply chain experts reveal the best tactics to optimize a supply chain

6 River Systems

Getting customers what they want, in a timely manner and at the lowest possible cost (without sacrificing quality) is the foundation of any product-based business. If you’re spending too much to meet consumer demands, experiencing delays in getting products to end customers or production disruptions, it’s time to focus on optimizing your supply chain. Things are produced on time, on standard and exceeding customer expectations in the process. Warehousing.

What is Supply Chain Resiliency?

Logistics Viewpoints

Supply chain disruption has many sources: tariffs and trade disputes, natural disasters, pandemics, economic uncertainty and cybersecurity attacks. There won’t be a new normal, just new sources of disruption, from weather to government policies to industry conditions.

5 Strategies for Retailers to Combat the Coronavirus Impact


And, today’s tech-savvy generation of customers are well aware of this, thanks to the wealth of digital knowledge. Though most customers are already aware of the lack of supplies and delivery delays, retailers must be prompt in communicating the same to the customers.

6 Ways to Overcome COVID-19 Impact on eCommerce Businesses


The lack of enough inventory or stocks are going to have a direct impact on the shipping domain as well. Look out for alternate supplier sources. Boost customer relationships. Customer satisfaction has been a prominent business objective and will continue to stay significant.

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Inoculating 2021 E-Commerce with Fulfillment Best Practices

Logistics Viewpoints

Fulfillment professionals also made great strides in 2020, driven by necessity, and many lessons can be applied in the year ahead to keep customers happy and operations on track. Parcel shipping volume skyrocketed. They prioritized e-commerce customer service and satisfaction.

Profit Is Stalling? Take A Look At Your Supply Chain!


Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. We draw a timeline on a conference room wall and using customer shipment and compliance data, we plot the issues with customer service and product outages. ” Or alternatively, “Is there data that could be sourced to help?” Determine the root issues of customer service.

The Great Maersk Shift


The following is a 5,000 word exploration of Maersk’s strategic shift to end-to-end logistics services, based on open sources. Demand for ocean freight was lower than anticipated, and Hanjin Shipping, another top ten ocean liner, was already teetering on the verge of bankruptcy.

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New Opportunities for Students in Supply Chain!

Supply Chain Game Changer

The supply chain is transforming fast and by drastically altering how companies design, source, manufacture, transport, and service goods, digital innovations can increase competitive flexibility. Students have limitless opportunities to offer eCommerce outsourcing services.