Customer Service: The Source of Supply Chain Innovation
The Logistics of Logistics
FEBRUARY 16, 2014
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. We have warehousing solutions, network optimization solutions, financial solutions, enterprise resource planning solutions, etc. The driver – that which causes the changes – is customer service.