Dreams on Home Delivery Excellence: It Begins and Ends with Customer Experience
Talking Logistics
OCTOBER 5, 2016
There is a lot of focus on home delivery today, but doing it profitably is not a trivial task. What are the main challenges associated with home delivery, and what factors influence profitably? During my trip to England earlier this year , I had the opportunity to explore those questions and more with Brian McCarthy, Logistics Director at Dreams , Britain’s leading bed retailer.
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