Remove Eliminating Excel in Purchasing Remove Retail Remove Sourcing
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How Can You Improve Value in Your Supply Chain?

Supply Chain Shaman

I observe that organizations are unclear on outcomes and the definition of supply chain excellence. The data outcome is open source and can be used to improve project outcomes. Supply chain excellence should be about driving value. Or the use of AI to improve supply chain planning. The reason? What should we do? Your next step?

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The State of Home Delivery: Plenty of Room for Improvement

Logistics Viewpoints

Earlier in 2022, we conducted a survey of 8,000 consumers across North America and Europe to get a better sense of their ecommerce experience and how they were reacting to retailer performance. On one hand, consumers expect to increase their online purchases post-pandemic. Source: Descartes & SAPIO Research.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. There are lots of reasons for retailers to love loyalty programs. 6 Examples of Excellent Customer Experiences. Image source: National Retail Association.

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Is it too Early For 2022 Predictions?

Logistics Viewpoints

There will be little relief in 2022 unless the factors driving the increased import volumes—a strong economy and the fundamental shift in consumer behavior to purchase more goods and less services—change. Near or re-shoring sourcing strategies will be evaluated to “shorten” supply chains and gain greater control of supply chain performance.

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Getting Down to Brass Tacks: Can We Really Collaborate?

Supply Chain Shaman

Source Wikipedia. During the next decade, the power shifted to the retailer. Consumers became more loyal to retail brands, and retailers increased the number of products manufactured and marketed as house brands. Consumers want to shop anywhere, and buy in the way that they want to buy. I am a disbeliever.

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The Top 15 Retail Trends for 2022

ToolsGroup

The wonderful world of retail. The Retail Trends Shaping How We Shop in 2022. From a digitally-transformed shopping experience to global supply chain disruptions and a pandemic that refuses to quit, there’s one thing retailers can count on: People are always going to shop. Data source: eMarketer. Ah, the joy of shopping.

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Top Supply Chain Challenges for CPG companies in 2023

Logistics Viewpoints

Retailers, especially in the developed world, demand collaborative practices, continue to increase the quality of their private label offerings, and are becoming significant competitors. The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable.