Self-Checkout Turns Customers into Employees and Employees into Security Guards
Enterra Insights
APRIL 2, 2024
The checkout kiosks bleat and flash when you fail to set a purchase down in the right spot. On the other hand, you (and/or less honest customers) are the retailer’s problem. The Extent of the Problem Some people deliberately fail to scan all the items believing they deserve a tip for being an unpaid employee of the retailer.
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