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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. However, books will say that service is actually a lifeline of any business and it usually goes beyond customer satisfaction surveys.

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5 Best Logistics Books to Keep Within Reach

Supply Chain Opz

Are you looking for logistics management books? In this article, we will show you 5 books that'll help you learn logistics faster than any other logistics book. Logistics Book Ranking Factors To provide the book recommendations, first, we collect the name of the books that appear on Amazon.com.

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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” My kitchen table is piled high with interviews for the upcoming book, Metrics That Matter.

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7 Best Supply Chain Books of All Time

Supply Chain Opz

In this article, we rank books based on their influence, popularity, recency and practicality and then we come up with the list of the best supply chain books. Finding Best Supply Chain Books We've found that most recommendations for on the web are based on just personal opinion. A number of citations of the books are collected.

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Inventory Management Excellence: Some Companies to Learn From

Logistics Bureau

Inventory management is a crucial aspect of supply chain management, and effective strategies can help businesses reduce costs, improve customer service, and increase profits. But what does a great inventory management strategy look like? Book Now Let’s talk about your warehouse layout! Book your free consultation.

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When the Rubber Hits the Road

Supply Chain Shaman

Last week, after booking an additional $1B in unexpected supplier costs in the third quarter, the CFO led the company’s focus on restructuring to “support efficient and reliable sourcing of components and internal development of key technologies and capabilities.” Multi-tier inventory management by itself was not sufficient.

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Is Inventory Waste or an Asset?

Supply Chain Shaman

We were discussing the results of the planning benchmarking work that we have just finished, and I was sharing some insights on inventory management when one of the panelists emphatically stated, “Inventory is a waste to manage. We feel so strongly about this that we do not have an inventory planning role.”