Supply Chain Shaman

JANUARY 8, 2014

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Interview for Metrics That Matter. How do you define the metrics that matter?

Procurement Analytics 279

Procurement Analytics Manufacturing Procurement Metrics Eliminating Excel in Purchasing 279

Supply Chain Shaman

MAY 13, 2024

How aligned do you believe your organization is to drive these metrics? Observations on What It Takes In the Mea Culpa post, I wrote that I used to believe that excellence in S&OP was a ratio of 60/30/10. (60% Daniel convinced the organization to better manage inventory to improve customer service.

S&OP 393

S&OP Supply and Demand Inventory Reduction Expense Reduction 393

Supply Chain Shaman

OCTOBER 16, 2023

Clear operating strategy and definition of supply chain excellence across plan, source, make and deliver. Most companies buy decision support technology, but do not redefine work to improve decisions. A shift from functional metrics to a balanced scorecard. The focus on functional metrics sub-optimizes balance sheet results.

S&OP 390

S&OP Supply and Demand Forecasting Supply Chain Design Software 390

Supply Chain Shaman

JULY 6, 2020

Ed argued that instead of buying new packaging equipment that we should work with R&D to have a base flavor and add the color and flavoring at the head of the machine. Despite goals to improve agility and resiliency, functional metrics for manufacturing efficiency continually throw the supply chain out of balance. The So What?

Agile and Lean Supply Chain 362

Agile and Lean Supply Chain Supply Chain Design Software Supply Chain Planning Software Supply Chain Strategy 362

Supply Chain Shaman

OCTOBER 29, 2014

The promise was the delivery of a decision support system that would allow the organization to optimize the relationships between cash, cost and customer service against the strategy. Leadership teams struggle with the trade-offs between cash, cost and customer service. Why does this happen? The book is a story.

Supply Chain Planning Software 379

Supply Chain Planning Software Modeling Demand Planning Software Optimization Software 379

Logistics Viewpoints

MARCH 9, 2023

The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable. Big data is used to understand a customer’s propensity to buy, the tendency to return, conversion of clicks to orders, demand sensing signals, individualized promotions, etc.

Supply Chain Planning Software 282

Supply Chain Planning Software Modeling Forecasting Software Optimization Software 282

DELMIA Quintiq

DECEMBER 28, 2020

In essence, this includes the entire chain of supply, production, storage, distribution and finally, the customer, so that the plans make sense all involved parties. Ultimately, what KPIs, as metrics and indicators derived from the set of plans are taken into account and prepared for each scenario. Technology for Effective Planning.

Supply Chain Planning Software 296

Supply Chain Planning Software Scenario Planning Modeling Prescriptive Analytics Software 296

Supply Chain Shaman

JUNE 29, 2014

With the purchase of i2 by JDA, and Logictools by IBM, manufacturing companies serious about network design started looking for a company, with a well-established community, that was more serious about network design. There are seven reasons: Customer Service. Demand and Supply Variability. The gap is tough.

Supply Chain Design Software 268

Supply Chain Design Software Supply Chain Design Network Design Software Supply Chain Planning Software 268

Supply Chain Shaman

DECEMBER 23, 2014

If you are going to be excellent at ecommerce fulfillment, you need to have great perpetual inventory capabilities. Customer Service Needs to be all the Way to the Last Mile. If you offer white glove service, define it and select service providers based on their ability to deliver it. Don’t fool yourself.

Packaging 332

Packaging Supply Chain Design Software Inventory Reduction San Francisco 332

Supply Chain Shaman

JUNE 7, 2018

Or agreement on the definition of supply chain excellence. As a result, functional excellence anchors action. The focus is on digitization—automating today’s processes—versus rethinking process excellence based on the art of the possible. An orbit chart is a plotting of data at the intersection of two metrics.

Supply Chain Planning Software 287

Supply Chain Planning Software Supply Chain Design Software Optimization Software Forecasting Software 287

Supply Chain Shaman

DECEMBER 4, 2018

For the past five years, the team at Supply Chain Insights identified Supply Chains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). The total cost of ownership analyzes the total costs of the buying decision.

Supply Chain Software 30

Supply Chain Software Case Study Supply Chain Planning Software Supply Chain Design Software 30

Supply Chain Shaman

FEBRUARY 1, 2024

Optimization engines to improve functional metric performance resulted in an exploding number of planners. days to receive a purchase order confirmation. The average purchased order changes 3.5 As shown in FIgure 1, the fourth node is the COV of materials in planned orders/COV of purchase orders. On average, it takes 2.8

Supply Chain Planning Software 392

Supply Chain Planning Software Optimal Sourcing Manufacturing Procurement Waste Reduction 392

Supply Chain Shaman

NOVEMBER 9, 2014

This team is not buying the message. So much so, that three years ago, I founded a research company to focus on understanding supply chain excellence. I also believed that this company would have the best inventory and customer service. My favorites are customer service, operating margin, inventory turns, and ROIC.

Manufacturing Procurement 318

Manufacturing Procurement Optimal Sourcing Benchmarking Supply Chain Design Software 318

Supply Chain Shaman

JANUARY 14, 2013

It was a story where people believed that functional excellence leads to supply chain superiority. Year after year, well intentioned people toiled against improving metrics that reduced, not improved, the effectiveness of the supply chain. Metrics comparison of Kellogg Co. You got it! vs. General Mills, Inc. A Case Study.

Supply Chain Planning Software 260

Supply Chain Planning Software Supply Chain Design Software Optimal Sourcing Modeling 260

Logility

AUGUST 7, 2017

Ask yourself, “Are your supply chain metrics bogging you down?” ” To manage a supply chain containing complex dependencies between teams, departments and partner companies across international boundaries requires a rich set of metrics. Functionally isolated metrics lead to sub-optimized supply chain performance.

Procurement Analytics 121

Procurement Analytics Metrics Gartner Supply Chain Planning Software 121

SCMDOJO

APRIL 11, 2025

The way they customize Shopify for operational effectiveness bridges gaps between marketing, customer service, and logistics and converts stand-alone silos into end-to-end digital ecosystems. For instance, repeat customers can receive preferential shipping or tailored promotions. Check out this course by Vera Rozanova!

Supply Chain Planning Software 84

Supply Chain Planning Software Supply Chain Software Forecasting Software Inventory Management Software 84

Supply Chain Shaman

OCTOBER 8, 2019

The focus is on the role of supply chain finance in driving supply chain excellence. The design of the conference includes tours of several modern warehouses and centers of excellence. The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” Background.

Supply Chain Design Software 207

Supply Chain Design Software Inventory Reduction Supply Chain Planning Software Forecasting 207

Logistics Viewpoints

JULY 18, 2022

Driving an excellent supply chain depends on how people are recruited and managed, processes, and the technology used. In the annual report where they report on their key performance indicators (KPIs), they don’t just report on core financial metrics and the NPS, they also have people metrics. Getting the Most out of People.

Supply Chain Design Software 300

Supply Chain Design Software Supply Chain Planning Software Supply Chain Software Network Design Software 300

Supply Chain Shaman

OCTOBER 11, 2012

Procter & Gamble and Kimberly Clark); but for most companies that I have worked with, I see that they have purchased and implemented inventory technologies, but there has not been an impact on future years results in either Days of Inventory or Days of Working Capital. Ownership of Inventory as a Metric. What I Think it Means.

Inventory Reduction 247

Inventory Reduction Vendor Strategies Resource Reduction Cost Reduction Strategies 247

Supply Chain Shaman

FEBRUARY 14, 2022

Demand latency is two-eight weeks delayed from consumption purchase to translate to an order. Organizations can align to drive value despite the allegiance to functional metrics. I kept pressuring this client to use their channel data locked into the Excel files in their sales account teams. Mistake #3. My challenge? Measure it.

S&OP 195

S&OP Supply and Demand Procurement Analytics Manufacturing Procurement 195

Supply Chain Shaman

OCTOBER 7, 2012

For the purpose of this discussion, I define agility as the design of the supply chain to deliver the same cost, quality and customer service given a level of both market volatility and process variability. Q: You mention that Executive Buy-in is the biggest stumbling block. ” The answer is the goal of this post.

Supply Chain Design Software 231

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Inventory Reduction 231

Jaggaer

MAY 8, 2025

She works with supply chain leaders to take teams to higher levels of excellence and is an influencer with more than 340,000 followers on LinkedIn. Growth has the highest correlation to market capitalization in public companies and customer service is a fundamental driver of growth. How often do your purchase orders change?

Optimal Sourcing 52

Optimal Sourcing Manufacturing Procurement Procurement Analytics Procurement Solutions 52

GlobalTranz

OCTOBER 20, 2017

Amazon contributed to the push for white glove service in last mile eCommerce logistics with its focus on speed of delivery, especially among Amazon Prime benefits, of same-day or next-day delivery for eligible purchases. Leveraging Metrics, Shippers Find Better Ways to Excel at Customer Service and Last Mile Services.

Logistics Network Optimization Software 168

Logistics Network Optimization Software Logistics Procurement Analytics Cost Reduction Strategies 168

Supply Chain Shaman

MAY 3, 2015

Executive, after executive, lament, “They have purchased many technologies and sponsored many projects to reduce inventories, but they are not seeing results.” The supply chain leader manages performance at the intersection of inventory turns, operating margin and customer service. These are my thoughts.

Inventory Reduction 150

Inventory Reduction Supply Chain Design Software Supply Chain Planning Software Inventory Management Software 150

Supply Chain Shaman

DECEMBER 4, 2018

For the past five years, the team at Supply Chain Insights identified Supply Chains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). The total cost of ownership analyzes the total costs of the buying decision.

Supply Chain Software 34

Supply Chain Software Supply Chain Planning Software Supply Chain Design Software Manufacturing Procurement 34

Logility

APRIL 7, 2020

In a much broader context, the byproduct of this work will be lasting innovation that informs design, production and distribution excellence for years. At the same time, start a frank discussion about which metrics matter right now. Perhaps purchase price variance and budget adherence should take a back seat to customer service.

Innovation 147

Innovation Supply Chain Planning Software Supply Chain Design Software Logility 147

RFgen

DECEMBER 19, 2024

By maximizing space utilization, improving inventory control , and boosting workflow efficiency, you can unlock significant cost savings and elevate your customer service game. Leverage Data Analytics for Demand Forecasting Advanced analytics tools can predict customer demand and help you optimize inventory.

Optimal Sourcing 97

Optimal Sourcing Optimization Software Waste Reduction Modeling 97

Supply Chain Shaman

SEPTEMBER 20, 2015

The discussion of customer-segmented supply chains happens often. When I hear companies discussing the implementation of a customer segmentation strategy, I ask a series of questions: Who is your customer? How do they buy from you? How do they buy from you?” Why does it matter to you?

Inventory Reduction 150

Inventory Reduction Cost Reduction Strategies Sourcing Strategies Supply Chain Strategy 150

4WL Consulting

MARCH 17, 2016

Working with a managed transportation services provider (3PL) is an excellent way for shippers to improve their logistics operation and reduce costs. To help, here are 5 questions to ask when talking to prospective logistics services providers. What level of service can we expect? Do they have the buying power?

3PL 100

3PL Negotiating Skills Logistics Network Optimization Software Eliminating Excel in Purchasing 100

Supply Chain View from the Field

APRIL 1, 2015

Many people are talking about Key Performance Indicators, Metrics, Analytics, and other indicators of performance. The importance of selecting the right metrics or “measures” as I prefer to call them, is critical as we all know that metrics drive behaviors. Step 2 – Develop Metrics and Data Sources.

Cost Reduction Strategies 60

Cost Reduction Strategies Material Savings Inventory Reduction Resource Reduction 60

Logility

JANUARY 26, 2024

Depending on who you ask, the answer can be anything from low costs and efficiency to a delicate balance between profitability and customer service. As consumers allocate more resources to basic survival needs, planners can use technology to detect and respond to shifts in purchasing behavior, avoiding inventory excess or shortages.

Supply Chain Planning Software 217

Supply Chain Planning Software Supply Chain Design Software Modeling Supply Chain Software 217

Supply Chain Shaman

SEPTEMBER 3, 2015

While I agree that companies need to right size inventory to maximize ROIC and improve customer service, there are many underlying decisions that I feel many companies do not make consciously. Cycle stock is the management of stock required to cycle through production runs and procurement buys effectively. My Insights.

Waste Reduction 150

Waste Reduction Inventory Reduction Inventory Optimal Sourcing 150

GlobalTranz

JUNE 18, 2015

So, many suppliers utilize outside logistics management to ensure customers remain fully satisfied and continue to repeat purchasing. meaningful and accurate performance metrics. reputation for excellence in reverse logistical results. customer satisfaction. meaningful and accurate performance metrics.

Reverse Logistics 120

Reverse Logistics Optimization Software Transportation Management Demand Planning Software 120

SCMDOJO

FEBRUARY 20, 2023

This can include examining everything from inventory management and order fulfilment to warehousing, delivery, and customer service. This involves understanding customer buying behaviour trends, seasonal variations, production schedules, and more. Logistics KPI Dashboard Excel Template 4.

Inventory Reduction 119

Inventory Reduction Cost Reduction Strategies Resource Reduction Supply Chain Planning Software 119

ShipBob

APRIL 13, 2021

Tracking the right ecommerce KPIs will help you make better-informed decisions regarding your ecommerce brand, from revenue and conversions to marketing and customer service. However, there is a wide range of metrics that you should be tracking to help your online store grow. Why ecommerce performance metrics are important.

Procurement Analytics 95

Procurement Analytics Logistics Network Optimization Software Analytics Software Optimization Software 95

SCMDOJO

MARCH 19, 2024

In essence, a structured supply chain department as described in the blog can help you deliver the right supply chain strategy and goals which helps cost reduction, improve customer service, on-time delivery, and better working capital. Analyze performance metrics and implement improvements to enhance efficiency. Enroll Now!

Optimal Sourcing 98

Optimal Sourcing Supply Chain Planning Software Negotiating Skills Material Savings 98

Supply Chain Opz

JANUARY 3, 2022

Then, we use these criteria to rank the books, - Practicality: we look closely at how each book can provide basic concepts and strategies of the "Integrated Logistics Functions", namely, customer service, purchasing, production planning, warehousing, and transportation in a clear and concise manner. He has an MBA from UCLA.

Logistics Network Optimization Software 100

Logistics Network Optimization Software Six Sigma Optimal Sourcing Supply Chain Planning Software 100