Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

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Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

Freight Forwarding And Digital Customer Service Five Years From Now

Freightos

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Your Freight ATM.

[PODCAST] Why Shippers & 3PLs Who Focus on Customer Service Reduce Freight Costs

Cerasis

Hello and welcome back to another episode of “The Freight Project Podcast!” On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Eric oversees our auditing & billing department as well as our freight damage claims department. We hope you enjoy “The Freight Project Podcast.” We’ll publish every Tuesday right on the Cerasis blog and Freight Institute.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

Reweigh & Reclassify: How Freight Bill Auditing Saves Money

Cerasis

Modern supply chains are under increasing pressure to cut costs and improve customer service levels. The post Reweigh & Reclassify: How Freight Bill Auditing Saves Money appeared first on Transportation Management Company | Cerasis. Freight Freight Accounting TMS Freight Bill AuditingTraditional linear supply chains were relatively simple in execution: moving products from the manufacturer to end-user.

How To Find a Great Freight Forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. A freight forwarder is as great as their reputation.

FedEx and Freightos – Improving Digital Freight Together

Freightos

About half the products we buy in stores are imported, which means they not only went through a complex shipping process, but also had to be cleared through customs before they could be sold to us. . Clearing customs is a painful process – the U.S. Freight Insights Logistics Technolog

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here!

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Order Management Improvement Best Practices!

Supply Chain Game Changer

Omnichannel Customer Service Best Practices! Such improvements naturally lend themselves to higher customer service levels and benefits throughout the supply chain. The last thing you want is for one batch of stock to be promised to two different customers!

Freight Customer Experience: 5 Reasons Why 3PLs & Shippers Are Improving the Customer Experience

MercuryGate

The customer experience is more important than ever. Each aspect of the supply chain is subject to the scrutiny of customer service levels. Freight Blog Posts

Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” We touched on Customer Satisfaction already.

Start Managing Your Inbound Freight More Effectively Today

Talking Logistics

It’s time to make inbound freight a priority and begin reaping the benefits of a program that creates win-win rewards for all supply chain partners. Unfortunately, few shippers make inbound freight a priority, and even fewer consider it a strategic supply chain initiative.

DAT Wins Prestigious Customer Service Award

DAT Solutions

DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life".

Food Industry Delivery Trends!

Supply Chain Game Changer

It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!

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What You Need to Know About Full Truckload Freight Allocation

Cerasis

Poor visibility in freight allocation is a leading reason shippers experience difficulty in managing freight, and this problem is evidence of a disconnect between the person managing freight and company stakeholders. Goodwill notes shipment data granularity and analysis are linked with better freight allocation , which means making use of the full spectrum of available shipping options, including full truckloads. Yesteryear, freight allocation was simpler.

How to find a great freight forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research.

The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.

The Role of Final or Last Mile in E-Commerce to Effectively Deliver Freight to Your Customer

Cerasis

Final mile and last mile both referred to the final stage of delivery, and the use of last mile in e-commerce can mean the difference between a positive customer experience and a return. Some of these include: Remember to think about the details regarding freight claims’ processes.

The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.

How Freight & Transportation Data Can Trim Your Transportation Spend

Cerasis

When you want to drive down your logistics and transportation spend, the very first thing that you need is freight and transportation data. Accurate freight and transportation data is particularly important. Identify factors that impact your freight shipping costs.

The Rebirth of Transportation Marketplaces (UberCARGO, Cargomatic, and Freight Friend)

Talking Logistics

It is a relationship-based business where trusted relationships matter — because it impacts customer service and satisfaction, and by extension, the shipper’s brand and reputation — which is why the vast majority of freight is moved via contracted carriers, not the spot market.

What’s the Difference Between Freight Management and Logistics Management?

Supply Chain Game Changer

In business it is not uncommon to hear the words “Logistics Management” and “Freight Management” thrown around interchangeably. What is Freight Management? But what activities are thus considered to be a part of Freight Management? Subscribe Here!

Freightera Celebrates Customer Service Week 2019 with Stellar Reviews

Freightera

Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green. And the freight is quite reasonable.

A Prescription to Reduce Freight Costs

4WL Consulting

Sometimes I think I’m Going Crazy Shipping freight is critical to your business and you should not be surprised that freight and logistics costs could be one of the largest expenses for your business, as they are for most companies.

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. A Lack of Freight-cost Knowledge.

Freightera Celebrates Customer Service Week 2019 with Stellar Reviews

Freightera

Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green. And the freight is quite reasonable.

Is Freight Digitalization Still An Existential Threat?

Freightos

In their latest Global Freight Forwarding report , Ti assessed whether digital platforms, digital forwarders, and freight marketplaces were existential threats to traditional forwarders. Freight Marketplaces: Threat Or Opportunity? SOURCE: Ti GLOBAL FREIGHT FORWARDING 2019. “We

Freight Claims Management: A Guide to Mitigate, File & Resolve

MercuryGate

The post Freight Claims Management: A Guide to Mitigate, File & Resolve appeared first on MercuryGate International. Blog Improve Customer Service Value of a TMS Blog Posts

Editor’s Pick: Is it Time to Tackle Inbound Freight?

Talking Logistics

In speaking with customers over the last few months, we have seen a significant increase in transportation teams taking more control of their inbound freight. Historically, most of the return on investment (ROI) for transportation management systems (TMS) was focused on outbound transportation by optimizing across less than truckload (LTL)/truckload (TL) and cutting freight costs while creating increased visibility and customer service.

Freight Forwarders’ Ongoing Quest to Increase Revenue & Profit

BluJay Solutions

Despite economic recovery, these continue to be challenging times for freight forwarders. Very few organizations experience more complexity in their business than a global freight forwarder. Rapid set-up of new customers/lanes/service lines and changes to existing ones .

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. and we monitor the following logistics KPIs for our clients: cost per pound, cost per mile, on time performance, damage free shipment, billing accuracy and customer service.

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23 Reasons the Ideal TMS is best for LTL Freight Shipping

Cerasis

Freight Consolidation. Sometimes, the lines between FT and LTL are blurred, especially when all LTL shipments are compiled into FT via freight consolidation. Stronger, Higher Level of Customer Service. Better customer service means always satisfying the customer’s expectations, which include fast delivery, quick processing of returns and questions about your product or service.

Logistics Customer Service: The Story of the Wilson Ham Company

Consumer Goods Logistics

Back in 1957, KANE Freight Lines was still in the early stages of growth, with a very small fleet serving the valley cities of Northeast Pennsylvania. But KANE was slowly adding new customers and one of them was The Wilson Ham Company. Culture and tradition are sustained by stories. Here’s one from the KANE archives. read more

No Crystal Ball Required: The Future of Freight Forwarding

BluJay Solutions

Recently Kewill worked with Transport Intelligence to examine the state of the global freight forwarding industry. The resulting report, “ The Future of Logistics – What Does the Future Hold for Freight Forwarders?

Happy Customer Service Week!

Freightera

Happy Customer Service Week! Happy Customer Service Week, dear friends working in customer service! Please forgive us for not being easy on you at times and thank you, thank you, thank you for your unbelievable patience and tireless service.