Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

[PODCAST] Why Shippers & 3PLs Who Focus on Customer Service Reduce Freight Costs

Cerasis

Hello and welcome back to another episode of “The Freight Project Podcast!” On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Eric oversees our auditing & billing department as well as our freight damage claims department. We hope you enjoy “The Freight Project Podcast.” We’ll publish every Tuesday right on the Cerasis blog and Freight Institute.

Freight Forwarding And Digital Customer Service Five Years From Now

Freightos

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Your Freight ATM.

How To Find a Great Freight Forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. A freight forwarder is as great as their reputation.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

How To Find a Great Freight Forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research. Before seeking out a great freight forwarder, it would make sense for a shipper to understand what a freight forwarder does. A freight forwarder is as great as their reputation.

Start Managing Your Inbound Freight More Effectively Today

Talking Logistics

It’s time to make inbound freight a priority and begin reaping the benefits of a program that creates win-win rewards for all supply chain partners. Unfortunately, few shippers make inbound freight a priority, and even fewer consider it a strategic supply chain initiative.

DAT Wins Prestigious Customer Service Award

DAT Solutions

DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life".

What You Need to Know About Full Truckload Freight Allocation

Cerasis

Poor visibility in freight allocation is a leading reason shippers experience difficulty in managing freight, and this problem is evidence of a disconnect between the person managing freight and company stakeholders. Goodwill notes shipment data granularity and analysis are linked with better freight allocation , which means making use of the full spectrum of available shipping options, including full truckloads. Yesteryear, freight allocation was simpler.

The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.

The Role of Final or Last Mile in E-Commerce to Effectively Deliver Freight to Your Customer

Cerasis

Final mile and last mile both referred to the final stage of delivery, and the use of last mile in e-commerce can mean the difference between a positive customer experience and a return. Some of these include: Remember to think about the details regarding freight claims’ processes.

How to find a great freight forwarder

The Logistics of Logistics

I often hear from novice shippers: “How can I find a great freight forwarder?”. The truth is that finding a great freight forwarder is actually rather easy. Here are nine items to look for when searching for the best freight forwarder for your company: Research, Research, Research.

The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Freight Market Intelligence.

Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” We touched on Customer Satisfaction already.

[INFOGRAPHIC] Will APIs Replace Freight EDI? The Transportation Industry Moves Technology Forward

Cerasis

Why does Freight EDI still exist? Freight EDI is costly to set up and maintain, leads to more headcount, and frequently breaks. Now, going further, what is EDI in freight? IS Freight EDI Dead?”. Is Freight EDI Dead? Alternatives to Freight EDI.

The Rebirth of Transportation Marketplaces (UberCARGO, Cargomatic, and Freight Friend)

Talking Logistics

It is a relationship-based business where trusted relationships matter — because it impacts customer service and satisfaction, and by extension, the shipper’s brand and reputation — which is why the vast majority of freight is moved via contracted carriers, not the spot market.

How Freight & Transportation Data Can Trim Your Transportation Spend

Cerasis

When you want to drive down your logistics and transportation spend, the very first thing that you need is freight and transportation data. Accurate freight and transportation data is particularly important. Identify factors that impact your freight shipping costs.

Freight Forwarders’ Ongoing Quest to Increase Revenue & Profit

BluJay Solutions

Despite economic recovery, these continue to be challenging times for freight forwarders. Very few organizations experience more complexity in their business than a global freight forwarder. Rapid set-up of new customers/lanes/service lines and changes to existing ones .

A Prescription to Reduce Freight Costs

4WL Consulting

Sometimes I think I’m Going Crazy Shipping freight is critical to your business and you should not be surprised that freight and logistics costs could be one of the largest expenses for your business, as they are for most companies.

No Crystal Ball Required: The Future of Freight Forwarding

BluJay Solutions

Recently Kewill worked with Transport Intelligence to examine the state of the global freight forwarding industry. The resulting report, “ The Future of Logistics – What Does the Future Hold for Freight Forwarders?

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. A Lack of Freight-cost Knowledge.

CLX Logistics Turns to Kewill for Freight Forwarding Solution

BluJay Solutions

So we considered it something of a feather in our cap when CLX Logistics – a leader in global logistics services that specializes in helping companies worldwide transport chemicals – recently chose Kewill Forwarding for its freight forwarding services.

Editor’s Pick: Is it Time to Tackle Inbound Freight?

Talking Logistics

In speaking with customers over the last few months, we have seen a significant increase in transportation teams taking more control of their inbound freight. Historically, most of the return on investment (ROI) for transportation management systems (TMS) was focused on outbound transportation by optimizing across less than truckload (LTL)/truckload (TL) and cutting freight costs while creating increased visibility and customer service.

6 Supply Chain Trends That Could Truly Shake You Up (2018 Update)

Logistics Bureau

Many former products have turned into services. This has already dramatically transformed the IT industry itself, as packaged software sold with one-time licences has become cloud-based services sold with a renewable monthly subscription. In other fields, IT is being used to sell end-customers’ results, yet another step beyond products and even services. Shock possibility: You will have to rejig your supply chain to deliver results, not products, or services.

BRIC 80

Can the Cloud Solve Your Freight Forwarding Challenges?

BluJay Solutions

In a business as dynamic and complex as freight forwarding, technology is crucial to maintaining efficient, flexible operations. The right solution can also help freight forwarders accelerate integration of new and existing supply chain partners and carriers.

Nine Questions to Ask When Buying Freight Forwarding Software

BluJay Solutions

The freight forwarding business is rife with challenges, from narrow profit margins to staying abreast of the latest regulatory and statutory requirements. So the right freight forwarding software can make all the difference – if you know what to look for.

Happy Customer Service Week!

Freightera

Happy Customer Service Week! Happy Customer Service Week, dear friends working in customer service! Please forgive us for not being easy on you at times and thank you, thank you, thank you for your unbelievable patience and tireless service.

23 Reasons the Ideal TMS is best for LTL Freight Shipping

Cerasis

Freight Consolidation. Sometimes, the lines between FT and LTL are blurred, especially when all LTL shipments are compiled into FT via freight consolidation. Stronger, Higher Level of Customer Service. Better customer service means always satisfying the customer’s expectations, which include fast delivery, quick processing of returns and questions about your product or service.

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. and we monitor the following logistics KPIs for our clients: cost per pound, cost per mile, on time performance, damage free shipment, billing accuracy and customer service.

KPI 186

Supply Chain Visibility: Beyond “Where’s My Truck?”

Talking Logistics

This is certainly true in the transportation realm, where real-time freight visibility solutions are helping companies answer — quickly and accurately — Where’s shipment? Then we matured some more and we started to focus on customer service.

Common Supply Chain Mistakes to Avoid

Logistics Bureau

And generally they are really expensive missed opportunities—expensive in financial terms, as well as in poor customer service and reduced sales! That’s why managing customer order sizes is so important! How well do you manage your Customer Service?

[INFOGRAPHIC] Mastering Carrier Invoice Freight Auditing for a Healthy Bottom Line

Cerasis

There are a lot of different components to consider when it comes to maximizing your results in transportation management as it pertains to all of the functions of involved in the pre and post activities of shipping freight. Freight Auditing Mastery Improves with Experience.

How Can Transport Management Systems Help The Freight Industry?

Cerasis

For a Freight Forwarding Company , the benefits of TMS are endless. TMS helps companies manage the transportation operations of their business, and so it’s no wonder that these systems are making their way into the Freight industry. Improvements in Customer Service.

5 Ways To Help Avoid Freight Damage & Loss Claims

Cerasis

They must think about what customers will want today, tomorrow and two months from now. Meanwhile, are freight costs going to rise or decrease? Will Mother Nature throw a wrench into a shipment, causing extra delays or even freight damage? These questions reflect the woes of freight loss among shippers and sellers, but proper packing and packaging can help prevent freight damage, assuming it is not the result of a natural or manmade disaster.