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Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

Is Freight Digitalization Still An Existential Threat?

Freightos

In their latest Global Freight Forwarding report , Ti assessed whether digital platforms, digital forwarders, and freight marketplaces were existential threats to traditional forwarders. Freight Marketplaces: Threat Or Opportunity? SOURCE: FREIGHTOS MARKETPLACE.

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4 Long Term Ways to Save with Less Than Truckload Freight Shipping

Cerasis

So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. The dedicated TMS can further eliminate the frustrations that occur with typical full-truckload (FT) shipments and small package freight by combining all KPIs and available options into a single, comprehensive tool. Let’s take a look at how the TMS impacts the costs of shipping over the long term in four critical areas. Customer Satisfaction.

7 Freight Costs Considerations That Will Have Shippers Rethinking In-House Transportation Management

Cerasis

Freight costs are eminently controllable, however, efficiently managing this major budget item requires expertise. In the complex world of modern transportation, companies lacking the experience to professionally handle the intricacies of transportation management are sure to find controlling shipping costs an extreme challenge. Here are just some of the typical issues that businesses encounter in undertaking self-management of freight transportation management.

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

Consider this: global sourcing, manufacturing, and sales are advancing rapidly, leaving technology providers in the tough position of playing catch up. That’s why you need a global shipping strategy with a comprehensive global vendor management program.

Guest Blog: 13 things you need to know about freight forwarding

NC State SCRC

He shares some interesting information about freight forwarding, that anyone in logistics should be aware of. Freight forwarding is one of the most widely used methods of international transport for both business and personal use. Freight forwarding companies, like the International Logistics Centre, coordinate the shipment of goods from one destination to another using a range of carriers, including air freight , ocean freight , road fright and, in some cases, railway freight.

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What is the Best E-Commerce Order Fulfillment Service for You? Amazon FBA or 3PL?

Supply Chain Game Changer

E-commerce is defined as the buying and selling of products or services exclusively through electronic channels. Why You Need Order Fulfillment Services. Customers want products that will give the best bang for their buck with speedy delivery, and good after-sales support.

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6 Major Delivery Logistics Trends!

Supply Chain Game Changer

With ecommerce sales reaching $23 trillion in annual sales worldwide, customers are relying on better and faster deliveries for all sort of goods and services. On the one hand, it’s helping companies become more efficient by knowing the precise status of each order, driver and customer.

Questions Companies with U.S.-Mexico Trade Should be Asking

CH Robinson Transportfolio

Robinson’s President of Managed Services, Jordan Kass, spoke before Congress to detail industry concerns over the U.S. Customs clearance process as a significant risk to supply chains. Nearly three years ago, C.H.

Why Include a Third-Party Logistics Provider in Your Logistics RFQ?

Zipline Logistics

Especially those with high volume, frequently run freight lanes. The goal is to secure capacity and stabilize freight pricing for orders throughout the year. These service providers can cover lanes not commonly traversed by larger operations.

Increasing Shipper-Carrier Collaboration with Transplace’s Planned Continuous Moves Lanehub Platform

Transplace

He aimed to use his 20 years of industry knowledge to make shipping more efficient and freight lanes more visible and transparent, not through spreadsheets full of data, but through technology. Learn More about Freight Lane Matching and Collaboration with Mark Hackl.

7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

Supply Chain Game Changer

Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders. FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours).

How Cummins Power Generation Used Lean Six Sigma to Achieve Significant Transportation Savings

Talking Logistics

Now more than ever, companies – regardless of industry – are looking for ways to improve customer service while also cutting costs and growing the top line. Initiating change in any organization can seem like a daunting task, but if done properly, can produce substantial and lasting results – both internally and for your customers. While all have added value, let’s take a closer look at contract carrier freight rationalization. Contracted Freight Rates.

It’s Time to Welcome The Supply Chain CEO!

Supply Chain Game Changer

Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage. Subscribe Here!

Why We Bought Freightquote

CH Robinson Transportfolio

Ecommerce is going to be a bigger part of future supply chain services. Our recent acquisition of Freightquote brings us a talented team of logistics professionals who understand truckload, less than truckload, and intermodal services.

A Case Study in Reverse Logistics Optimization!

Supply Chain Game Changer

The application of advanced forecasting and planning methodologies improve inventory management in a critical, high-volume repair business, dramatically reducing costs and fulfillment cycles while improving customer satisfaction. Subscribe Here! Email Address.

Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Logistics Trends to Watch!

Supply Chain Game Changer

After reviewing several industry sources most Logistics professionals are in agreement with all of these trends. Demand for information technology (IT) services in the logistics industry appears to have increased in recent years as more companies begin to deploy IT resources in their logistics/supply chain operations. In 2019, many small to midsize importers and exporters that are working with freight companies will choose to use big data when shipping goods globally.

Blockchain and Supply Chain Analytics: Impact of Small to Large Supply Chains

Cerasis

On the transportation side of things, supply chain analytics and blockchain will increase transparency into freight management and customer service levels.

The New Way a TMS Fuels Routing Creativity

Talking Logistics

You may not do your job with a palette and a paintbrush, but it’s safe to say that logistics planners have to be creative when moving freight. Customers have high expectations for quicker deliveries and more visibility into the delivery process, plus you have endless, changing constraints to deal with too. In today’s business environment, no planner is simply loading freight onto a truck and shipping it from Point A to Point B via a common carrier.

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Logistics Cost Reduction: 6 Focuses to Create More Profit

Cerasis

This can be costly in man hours, customer service (goods needed cannot be processed), accidents (safety): unloading a container and the forklift dies: the pallet slips off the forklift tines which can injure employees. Focus on the Customer.

Plan for greater success: What experts said at Quintiq World Tour Singapore 2015

DELMIA Quintiq

Suhas Bhise (Head of PPC, Logistics and Sourcing, Arvind Limited): At Arvind, we began looking for a new solution because there was a limitation to how much our existing planning system could meet our requirements. Freight Exchange is a software platform for excess freight capacity.

Customer Experience in Logistics: 4 Key Areas to Lay the Foundation

Cerasis

Across a wide number of industries, the way companies interact with customers has changed dramatically. There is no shortage of claims that we have now entered the age of the customer. A golden age, where customer desires dictate the actions of companies. Companies are now, more than ever, responsive to the needs of customers. Customer experience is a challenging and diverse confluence of disciplines. Let Data Guide the Way For Customer Experience in Logistics.

Greater Supply Chain Savings Thanks to Transportation Management

Cerasis

For example, companies partnering with 3PLs can maintain control of order and load sizes, decrease accessorial charges and provide higher service levels to customers. Closely relating to auditing, these features and services help prevent product write-offs from oversupplied supply chains. Partnerships reduce transportation costs through freight consolidation, appropriate freight classification and selection and increased scrutiny of billing and documentation practices.

Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management. ,, Poor Customer Service by inefficient data tracking systems and. Today, consumers have so many options that they can turn to if they encounter a bad service experience. Image Source.

Inbound Logistics

LeanCor

The lean logistics engineering process incorporates several complex factors including volume fluctuations, sourcing changes, and lead, window, and service times to determine transportation modes, sourcing locations, freight consolidation, trailer loads, route combinations, and freight sequences.

4 Challenges in Global Transportation Management

3rdwave

Global transportation management affects product landed cost, inventory management, customer service, and satisfaction. . Customs, PGAs and, Ports of Entry are but a few of the actors that don’t make information is accessible and visible. Freight Management.

Visibility in Transportation Management Leads to Supply Chain Excellence

Talking Logistics

Social media helps, too, by allowing you to access information on suppliers of raw materials and services that you won’t find anywhere else. Did they meet the customer delivery requirements? Freight Cost Management eliminates post-audits and disputes.

Supply Chain Risk Management and Rocket Science

Logility

Supply chain professionals have to push the envelope on processes and procedures every day to gain incremental improvements in customer service, costs and efficiencies. For example, international product sourcing strategies aim to drive down per unit acquisition cost.

Wanted: Supply Chain Architects!

Supply Chain Shaman

Much to my chagrin, when I entered into the world of supply chain, the processes of source, make and deliver were usually not designed. Instead, I think that it needs to be holistic to balance the trade-offs of source, make and deliver together.

Worst Forklift Accident Ever and Forklift Safety! (Video)

Supply Chain Game Changer

This is the busiest time of the year in warehouses all over the world as companies look to ship all possible goods out of their warehouses and to their customers. Source: [link] ). Profit, speed, and customer service must all take a back seat to safety.

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Recalls and the Ripple Effects Across Supply Chains

BluJay Solutions

This could create an environment for increased detention costs on freight coming in and out of the facility, and can also necessitate overtime costs for warehouse resources. Customer service teams can help assess customer needs and tolerance, which can be balanced with rate data.

5 Crucial Software Every 3PL Company Needs To Have

Abivin

Introduction Third-party logistics provider (3PL) is a company that provides outsourced logistics services to other organizations. In the past years, activities of logistics have increased and particularly outsourcing services to 3PL providers.

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What 2017 Reveals for Transportation Management Software in 2018

GTG Technology Group

Those that do will transform into innovative companies that offer customers the best in transportation service. They offered clients reliable service at a reasonable price. Faster fulfillment enables shipping of items that have to be delivered within a narrow window.

Top Transportation Management and Transportation Articles of 2015

Cerasis

We will then conclude the 5 main categories by featuring the top 10 freight articles of 2015. Biasedly, at Cerasis, as we are a transportation management solutions provider thru technology and services , it is great to see that our readers are interested in improving transportation management processes and staying strategic to create a competitive advantage. WHITE PAPER] The Complete Guide to Freight & Transportation Accounting. As you grow, so should freight costs.