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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

As an old gal, with over forty-years of supply chain experience, writing this report for ten years taught me many lessons. I find in the orbit chart analysis that 45% of companies in the report are unconsciously incompetent. The group’s response is, “Are these supply chain metrics?” I admit it.

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13 Important Roles of Data Analytics in Supply Chain Optimization

SCMDOJO

Supply chain optimization can achieve this with the help of data analytics. Data analytics helps businesses make data-driven decisions and initiatives. How does data analytics help supply chain optimization? Let’s explore the roles which data analytics play in this process. Why is it crucial? Download from the below link.

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What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

By the end of the year, I realized that the arrival window was merely being postponed automatically and repeatedly at the same cadence, so I called customer service. The distribution center (DC) hadn’t released the order, but customer service didn’t have access to the right systems to see exactly what was wrong.

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18 Best Supply Chain Analytics Software Solutions to Improve Business Efficiency

ThroughPut

Supply chain analytics combines powerful algorithms, data, and the latest technologies like Artificial Intelligence and Machine Learning to address the most elusive challenges in the supply chain right now – visibility and control. And that’s precisely what’s on the horizon for supply chain analytics.

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How to Procure Full Truckloads in Tight Capacity

GlobalTranz

Unfortunately, the use of full truckload shipments and expenditures have hit an all-time high, reports Kate Patrick of Supply Chain Dive. Decreasing capacity and increasing full truckload rates are expected to increase throughout 2018, reports Freight Waves. Benchmarking progress and use of all transportation modes.

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3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

GlobalTranz

Sure, supply chain cost reduction is important in reducing the cost of goods sold (COGS) and increasing profit, but there are other measurements which should not be forgotten. 3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance.