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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Minkow reports her company’s top ten retailers this year are: Target, Apple Store, Sephora, Home Depot, DSW, Levi Strauss, Nike, Walmart, American Eagle, and Ulta. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. ”[2].

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Ways Food and Beverage can Build Resilience with Supply Chain Optimization Software

Logility

From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supply chain optimization and demand planning.

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

Today, we published The Supply Chains to Admire for 2023. Nvidia, Northrup Grumman, PACCAR Inc, PCA (Packaging Corporation of America), ResMed, Rockwell Automation, Ross Stores, Taiwan Semiconductor Manufacturing (TSMC) Company, Tempur-Pedic, TJX, Toro, Toyota, West Pharma, United Tractors, and Urban Outfitters. I admit it.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Covid-19 pandemic tested the global supply chain. Like riding a bumpy road, the supply chain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supply chain leaders, I share lessons learned. It will not be over soon.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

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Unlocking Efficiency with AI in Business Process Automation

Elementum

Business Process Automation AI: Revolutionizing Efficiency in the Digital Age Artificial Intelligence (AI) is dramatically transforming Business Process Automation (BPA), ushering in a new era of operational efficiency and innovation. Businesses gain agility and can focus human resources on strategic work.