Remove Customer Service Remove Manufacturing Remove Metrics Remove Procurement Solutions
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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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Infor’s Strategy for Differentiation

Logistics Viewpoints

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. However, each user has their own instance of the software.

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

His comments are the same–he feels that I identify problems but do not adequately define the solutions. He feels that based on his years of experience with a software provider, he has a whizzbang technology. The approaches add waste and increase risk when companies think that they are investing in solutions to do the opposite.

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Total Manufacturing Cost Formula: Metrics that Matter

QAD

What are Total Manufacturing Costs? Your total manufacturing costs are essentially an expense analysis that calculates how each of your company’s departments contributed to producing a finalized product. This looks at all stages of the manufacturing process from raw materials to work-in-progress to final result.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Failure of Existing Demand Planning Solutions. During the pandemic, supply chain leaders turned off their demand planning solutions. Also, the solutions lacked flexibility. No company interviewed was able to successfully use their current what-if solutions to model pandemic impacts. Lessons Learned. The reason?