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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters.

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IT Procurement: How to Purchase IT Products and Services Effectively

Precoro

Strong companies depend on a range of hardware and software solutions to support key business processes like customer service, financial management, and supply chain operations. This article encompasses the best practices for planning and executing successful IT procurement strategies. What is IT procurement?

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Infor’s Strategy for Differentiation

Logistics Viewpoints

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. However, each user has their own instance of the software.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. We could not manage our business with that tool,” Mr. Stephens realized. The solution also promotes collaboration.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Failure of Existing Demand Planning Solutions. During the pandemic, supply chain leaders turned off their demand planning solutions. Also, the solutions lacked flexibility. No company interviewed was able to successfully use their current what-if solutions to model pandemic impacts. Lessons Learned. The reason?

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

His comments are the same–he feels that I identify problems but do not adequately define the solutions. He feels that based on his years of experience with a software provider, he has a whizzbang technology. The approaches add waste and increase risk when companies think that they are investing in solutions to do the opposite.

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What is Order Processing? How it Works & Key Methods

Unleashed

Throughout the order processing process, order tracking and updates are given to the customer to provide transparency and enhance customer satisfaction. After delivery, customer service plays a vital role in addressing any returns, exchanges, or feedback, which can also provide valuable insights for improving future order processing.