BlueYonder

APRIL 13, 2023

All of those issues are going to have an impact on manufacturing companies that are at the same time dealing with how to make sure they are able to deliver profitable growth to their shareholders and on customer service requirements. And doing it with customer service in mind, as well as profitability.

Manufacturing Procurement 72

Manufacturing Procurement Inventory Reduction Optimal Sourcing Cost Reduction Strategies 72

Supply Chain Shaman

OCTOBER 8, 2019

The presentations from the Summit are posted now on the Supply Chain Insights You Tube Channel. The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” A simplistic view is that supply chain excellence is the trade-off of cost, inventory and customer service.

Supply Chain Design Software 187

Supply Chain Design Software Inventory Reduction Supply Chain Planning Software Forecasting 187

GlobalTranz

FEBRUARY 2, 2018

Uncompetitive pricing, less-than-remarkable customer service, and undifferentiated products are only a few of the reasons for underperformance. Focus on the Customer Experience. Customer service is the beginning, middle, and end of omnichannel strategies. Download white paper. Train Staff Throughout the Process.

Omnichannel 169

Omnichannel Supply Chain Design Software Supply Chain Planning Software Supply Chain Software 169

Logistics Viewpoints

MARCH 25, 2024

Several top executives laid out Infor’s strategy for differentiating their solutions based on their technology, product development, and customer service. The value derived from the implementation will depend upon the customer achieving certain key performance indicators or key value indicators across all the ‘best practice’ processes.

Vendor Strategies 225

Vendor Strategies Material Savings Resource Reduction Supply Chain Design Software 225

Supply Chain View from the Field

APRIL 1, 2015

Many people are talking about Key Performance Indicators, Metrics, Analytics, and other indicators of performance. The importance of selecting the right metrics or “measures” as I prefer to call them, is critical as we all know that metrics drive behaviors. Step 2 – Develop Metrics and Data Sources.

Cost Reduction Strategies 60

Cost Reduction Strategies Material Savings Inventory Reduction Resource Reduction 60

Supply Chain Shaman

JUNE 29, 2014

There are seven reasons: Customer Service. So, as I cleared my throat to present at the Summercon conference, I looked into the eyes of over 500 supply chain professionals. I smiled as I began to present the story of the “Metrics that Matter.” Demand and Supply Variability. It is serious business.

Supply Chain Design Software 268

Supply Chain Design Software Supply Chain Design Network Design Software Supply Chain Planning Software 268

Logistics Viewpoints

JULY 19, 2021

When a plan is created for one business function, like manufacturing for example, that plan effects things like customer service levels, profitability, cash flows, staffing and many other things. But then executives may ask for higher sales or margins, or lower stock if key financial metrics are not being met.

Supply Chain Planning Software 264

Supply Chain Planning Software Scenario Planning Supply Chain Planning Negotiating Skills 264

GlobalTranz

JUNE 30, 2017

Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service. In addition, customers are continuing to demand lower prices and free shipping.

Manufacturing Procurement 205

Manufacturing Procurement Manufacturing Procurement Analytics Price Reduction 205

Supply Chain Shaman

JULY 22, 2019

It is not as simple as trading-off inventory, cost, and customer service. We selected these metrics based on correlation work with Arizona State University in 2012. When I present the results, one of the first questions asked is, “ How does this compare to the Gartner Top 25?”. Let’s explore why. Celebrating Success.

Supply Chain Design Software 254

Supply Chain Design Software Supply Chain Planning Software Gartner Supply Chain Software 254

Supply Chain Shaman

OCTOBER 29, 2014

Even though things seem to be going well (all of the meeting details are well-executed and the speaker is giving an energized presentation), the room is eerily quiet. Leadership teams struggle with the trade-offs between cash, cost and customer service. In my travels, I attend these meetings frequently. Why does this happen?

Supply Chain Planning Software 315

Supply Chain Planning Software Modeling Demand Planning Software Optimization Software 315

Supply Chain Shaman

OCTOBER 2, 2020

I think that we should earn a five-star rating with customers every day. At the end of every presentation, one of my clients always says, “Let’s fix the basics.” We need to improve the ability to serve the customer.” Customer Service Failure. As a pragmatic gal, they make me itch.

Customer Service 300

Customer Service Supply Chain Design Software Supply Chain Planning Software Supply Chain Design 300

Supply Chain Shaman

AUGUST 7, 2019

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. We draw a timeline on a conference room wall and using customer shipment and compliance data, we plot the issues with customer service and product outages.

Supply Chain Design Software 252

Supply Chain Design Software Supply Chain Planning Software Supply Chain Software Supply Chain Design 252

Supply Chain Shaman

NOVEMBER 9, 2014

Let me give you an example: Last week, I gave a presentation at a global supply chain team meeting of 175 professionals. As I cleared my throat, and pushed my toes deep into my shoes, I bounded up the stairs to start the presentation. I also believed that this company would have the best inventory and customer service.

Manufacturing Procurement 286

Manufacturing Procurement Optimal Sourcing Benchmarking Supply Chain Design Software 286

Supply Chain Shaman

MAY 14, 2013

This week, at Supply Chain Insights LLC, we published our 11th report in the series titled Supply Chain Metrics That Matter. When companies look at singular metrics (labor costs or inventory), they have moved backwards. Aligning metrics matters. Functional metrics in isolation degrade value.

Supply Chain Design Software 255

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Supply Chain Design 255

Supply Chain Shaman

MARCH 9, 2020

Simplistic thinking of trading-off customer service, inventory and cost became much, more complicated with the shifts in asset strategies. To accomplish this, the first step is for companies need to align functional metrics to balance sheet goals based on strategy. Presentations are hand-picked. The second issue?

Supply Chain Design Software 312

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Supply Chain Design 312

Supply Chain Shaman

JUNE 19, 2013

Companies are stalled on improving customer service and forecast accuracy. Supply chains have not morphed to manage the complexity at the same cost, quality and level of customer service. When I finished the presentation (the materials are available on slideshare.) Complexity has Grown. I asked for questions.

Forecasting 271

Forecasting Supply Chain Planning Software Agile and Lean Supply Chain Forecasting Software 271

Kinaxis

NOVEMBER 26, 2014

In today’s competitive manufacturing environment, the only metrics that count are how a change impacts the company’s goals. Let’s start with the customer service representative… the person on the phone taking orders. I’ll tell them what they are getting.”This This is just plain wrong on multiple levels. So what do you think?

Supply Chain Planning Software 256

Supply Chain Planning Software Supply Chain Design Software Supply Chain Planning Supply Chain Software 256

Supply Chain Shaman

JUNE 7, 2018

An orbit chart is a plotting of data at the intersection of two metrics. In this case, the metrics are operating margin and inventory turns. To see the analysis of more industries, check out the slideshare presentation.). Inventories are ballooning and customer service is getting worse. Moving Forward.

Supply Chain Planning Software 230

Supply Chain Planning Software Supply Chain Design Software Optimization Software Forecasting Software 230

SCMDOJO

AUGUST 4, 2023

But times are changing, the use of reduce inventory offers more quality and useful performance metrics. The usage of useful performance metrics offered by the use of reduce inventory actually reward behavior that tends to enhance your products final quality. Over time, having huge inventories were considered necessary.

Inventory Reduction 90

Inventory Reduction Material Savings Cost Reduction Strategies Waste Reduction 90

ThroughPut

MARCH 27, 2024

While on one hand, predictive analytics analyzes historical data and market trends for accurate demand forecasting, on the other, customers are being offered personalized experiences based on their preferences, purchase history and behavior. Another way of ensuring greater customer satisfaction!

Case Study 52

Case Study Waste Reduction Inventory Reduction Price Reduction 52

Logility

DECEMBER 2, 2020

Just to level set, the Brundtland Commission defined sustainable development as “development that meets the needs of the present without compromising the ability of future generations to meet their own needs.” I care about the environment and doing what I can to minimize my impact.

Supply Chain Planning Software 133

Supply Chain Planning Software Sourcing Strategies Supply Chain Planning Scenario Planning 133

Supply Chain Shaman

SEPTEMBER 17, 2014

Aligned Metrics. To ensure the management of the complex system, the metrics of operating margin, inventory turns, ROIC, customer service, revenue, and forecast accuracy need to be managed together as a non-linear system. I then finished a forty-minute presentation, and prepared for questions. Supply Chain Design.

Optimal Sourcing 305

Optimal Sourcing Supply Chain Design Software Supply Chain Planning Software Manufacturing Procurement 305

Elementum

SEPTEMBER 6, 2022

Five Supply Chain Management Challenges in 2022 The last two years have caused endless disruptions to supply chains, but have also presented an opportunity to diversify and think creatively. Fortunately, there are a vast range of tools available to build a supply chain that can withstand a broad scope of pressures.

Supply Chain Planning Software 78

Supply Chain Planning Software Supply Chain Software Agile and Lean Supply Chain Supply Chain Planning 78

Logility

JUNE 2, 2023

They help minimize inventory, streamline purchasing, optimize distribution, and enhance production efficiency while ensuring the highest level of customer service. It’s widely used because it presents forecast accuracy in an intuitive way.

Forecasting 130

Forecasting Modeling Forecasting Software Supply and Demand 130

Supply Chain Insights

JULY 23, 2017

Use our Metrics That Matter methodology to look at improvement and performance. We can help by testing customer satisfaction and sharing what matters by channel partner. We will test to understand how you stack-up to your competitors and how to make customer service actionable. Customer Centric Policies.

Supply Chain Planning Software 0

Supply Chain Planning Software Supply Chain Design Software Price Mitigation Strategies Inventory Reduction 0

ToolsGroup

NOVEMBER 27, 2018

According to Ben, who oversees Chainalytics’s Integrated Demand and Supply Planning practice (which includes their Demand Planning Intelligence Consortium), many companies take last year's forecast accuracy metric and simply add a few percentage points to establish the coming year’s goals. How will you try to achieve them?

Forecasting 214

Forecasting Forecasting Software Supply and Demand Modeling 214

GlobalTranz

JUNE 18, 2015

This presents opportunities for developing new revenue streams, an exciting challenge to logistics professionals. meaningful and accurate performance metrics. customer satisfaction. TMS software in conjunction with a reverse logistics system provides necessary metrics, including: average travel distance per item.

Reverse Logistics 120

Reverse Logistics Optimization Software Demand Planning Software Supply Chain Network Software 120

ToolsGroup

MARCH 1, 2016

The reading audience is global, and spans a wide variety of roles: procurement, supply chain strategy and planning, product management, logistics and transportation, customer service, and others. But recently I had the opportunity to drive one, thanks to a great surprise birthday present from my family. It was awesome!

Supply Chain Planning Software 120

Supply Chain Planning Software Predictive Analytics Software Analytics Software Supply Chain Software 120

GlobalTranz

DECEMBER 29, 2014

Below you can download the LTL Freight Management presentation with notes and also view the webinar in its entirety. Instead of becoming overwhelmed with data, managers should identify and focus on the most useful warehouse metrics to gather, report, and apply. Customer service is essential to getting and keeping your online customers.

Logistics Network Optimization Software 243

Logistics Network Optimization Software Reverse Logistics Manufacturing Procurement Logistics 243

Supply Chain Matters

JANUARY 24, 2024

SAP CEO Christien Klein noted in the company’s reporting that: “ SAP has delivered: We met or exceeded our outlook for 2023 in all key metrics.” In the executive presentation slide deck, the company’s aggressive growth strategy related to Ambition 2025 was defined by five specific enablers: Land (customers) with the Rise with SAP program.

SAP 52

SAP Report Supply Chain Planning Software Predictive Analytics Software 52

GlobalTranz

OCTOBER 20, 2017

Even custom-built kitchens can now be ordered via Homedepot.com, so the demand for more than just delivery is present, explains Supply Chain Digest. Leveraging Metrics, Shippers Find Better Ways to Excel at Customer Service and Last Mile Services. Putting the Last Mile Logistics Picture Together.

Logistics Network Optimization Software 122

Logistics Network Optimization Software Logistics Procurement Analytics Cost Reduction Strategies 122

SCMDOJO

FEBRUARY 20, 2023

This can include examining everything from inventory management and order fulfilment to warehousing, delivery, and customer service. These should be tailored to the business’s specific needs but often include metrics such as on-time delivery, order accuracy, cost of delivery, customer satisfaction levels, and operational efficiency.

Inventory Reduction 101

Inventory Reduction Cost Reduction Strategies Resource Reduction Supply Chain Planning Software 101

Kinaxis

APRIL 10, 2017

The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. Whether you work in business-to-business (B2B), business-to-consumer (B2C) or any other space, the reality is, we all have customers to serve.

Customer Service 254

Customer Service Supply Chain Planning Scenario Planning Supply Chain 254

Supply Chain Shaman

OCTOBER 11, 2012

I have attended conference after conference where I have seen the obligatory slide of “ We reduced X days of inventory, improved costs and driven XX% improvement in customer service.” It is in presentation after presentation. Ownership of Inventory as a Metric. You see it conference after conference.

Inventory Reduction 246

Inventory Reduction Vendor Strategies Resource Reduction Cost Reduction Strategies 246

Supply Chain Shaman

OCTOBER 20, 2012

Over the course of the last decade, I have carefully recorded and reported presentation after presentation from conference after conference and interview after interview with supply chain leaders. Repeatedly, I heard that supply chain applications have saved costs, reduced inventory and improved customer service.

Inventory Reduction 262

Inventory Reduction Cost Reduction Strategies Resource Reduction Material Savings 262

Supply Chain Opz

JANUARY 3, 2022

Then, we use these criteria to rank the books, - Practicality: we look closely at how each book can provide basic concepts and strategies of the "Integrated Logistics Functions", namely, customer service, purchasing, production planning, warehousing, and transportation in a clear and concise manner.

Logistics Network Optimization Software 130

Logistics Network Optimization Software Optimal Sourcing Six Sigma Supply Chain Planning Software 130

Supply Chain Matters

APRIL 28, 2023

Why Operational Efficiencies Are Even More Important Companies whose products are dependent on continuous, or batch production techniques have continually strived for increased operational excellence, more responsive customer service levels, added efficiencies and improved asset utilization.

Supply Chain Planning Software 52

Supply Chain Planning Software Scenario Planning Eliminating Excel in Purchasing Supply Chain Planning 52