Remove Customer Service Remove Procurement Analytics Remove Shipping Remove Supply Chain
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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Covid-19 pandemic tested the global supply chain. Like riding a bumpy road, the supply chain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supply chain leaders, I share lessons learned. It will not be over soon.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. The freight market is mercurial.

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What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

I work in supply chain. If I had done due diligence, I’d have seen the warnings – the retailer had pretty pictures on their website, but their supply chain failed them, creating an eleven-month saga and unhappy customer. The failure was in supply chain orchestration – connecting planning to execution.

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How To Jump

Supply Chain Shaman

The article introduced the concept of self-service planning and challenged companies to rethink the concepts of supply chain planning. For me, the concepts of outside-in and self-service planning are intertwined. Currently, supply chain planners are the least satisfied employees in the supply chain.

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The Fallacy of the Self-driving Supply Chain

Supply Chain Shaman

”) So, I sat across from a stranger on a cold winter night, the only thing that we had in common was our experience in supply chain planning. . And won’t the supply chain follow suit?” The supply chain planning industry is fraught with big claims with little substance.