article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

article thumbnail

28 Procurement KPIs That Optimize Supplier & Buyer Performance

Silvon Software

The past few years have created a lasting impact on the way business is conducted, driving many companies to analytics to gain the visibility they need to control and optimize key processes. The Basics of Procurement KPIs. There must be a clearly defined data source with a standardized process for collecting and measuring that data.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

IT Procurement: How to Purchase IT Products and Services Effectively

Precoro

Strong companies depend on a range of hardware and software solutions to support key business processes like customer service, financial management, and supply chain operations. This article encompasses the best practices for planning and executing successful IT procurement strategies. What is IT procurement?

article thumbnail

Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.) Understanding this relationship requires modeling. (A

article thumbnail

Business Advantages of Advanced Analytics

Enterra Insights

Violino notes, “It’s one thing to gather large amounts of data and apply analytics to it; lots of organizations are doing that. ” Corporate leaders are always seeking the best return on investment (ROI) and, in the digital era, no investment return is more important than one obtained through advanced analytics.

article thumbnail

4 Factors Fueling the Growth of Modern Data Hubs for Business Reporting

Silvon Software

Silvon has noticed over the past several years that a shift towards a modern data hub architecture to support enterprise analytics and reporting has been driven by a number of key business drivers. Once integrated, the data is made “analytics ready” and securely available to users.

article thumbnail

Customer Service Aided by Cognitive Technologies

Enterra Insights

Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.