Metrics that Matter: Customer Service

QAD

Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations. Choosing Metrics. Everything has a cost, and every decision affects multiple metrics.

Metrics and Issues to Consider in SQM (Supplier Quality Management) By 5 Big Industries

Cerasis

In the first post our long tme guest blogger, Chuck Intrieri of The Lean Supply Chai n, gave us 5 core metrics to evaluate supplier performance using supplier quality management and a 4 step process to execute. Review of SQM Metrics and Issues Across 5 Core Industries. #1:

Supplier Quality Management: What it is, 5 Key Metrics to Know & a 4 Step Supplier Evaluation Process

Cerasis

The next posts in the series will break down metrics and issues to consider in SQM by industry and conclude with a case study on the application of SQM. 5 Key Metrics to Use for Scoring Supplier Quality Management (From LNS Research ). The definition of this metric is similar to the way it sounds. Quality affects many different parts of the business, so it is critical to establish a comprehensive metric that provides visibility into the most important areas of operations.

Supply Chain Metrics: Make Sure They Are Aligned with Your Strategy!

Supply Chain View from the Field

Many people are talking about Key Performance Indicators, Metrics, Analytics, and other indicators of performance. The importance of selecting the right metrics or “measures” as I prefer to call them, is critical as we all know that metrics drive behaviors. Rather then selecting a plethora of meaningless metrics, it is always better to focus on a critical few, and select them wisely. Step 2 – Develop Metrics and Data Sources.

5 Steps to Supply Chain Orchestration Success

OneSCM

Opening up the relationship and sharing information and metrics across all critical departments gives trading partners insight and allows them to understand where they can best improve the quality of their products and services. Following these five guidelines not only makes your organization more efficient, but can also increase revenues and reduce expenditures from purchase to payment.

Showcase Your Company's Supply Chain Excellence — Three Days to Submit

Supply Chain Brain

Learn more by reviewing the Supply Chain Innovation Award submission guidelines. benefiting from the supply chain innovation do not wish to be identified, a ‘blind’ Case Study may be submitted (see submission guidelines for details). Submissions consist of case studies describing your company's supply chain innovation that emphasize innovative and measurable results. Finalists are asked to present their case studies at CSCMP's 2018 EDGE Conference in Nashville, Tennessee.

The Essential Reference Guide for a Supply Chain Leader

Cerasis

5) Ongoing Assessment of Key Supplier Site Metrics to Ensure Business Continuity with Companies' Requirement and Proactively Identify Potential Risk Factors. Every business has their set of metric which they want to focus on. People: Are our SCM people aware of Quality Manual or Guidelines available in business? Editor's Note: Today's blog is by Dr. Muddassir Ahmed of muddassirism.com.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

Cerasis

ISO publishes guidelines for conformance to its standards. Insufficient metrics employed by many business leaders often reflect only on areas like production labor efficiency and equipment usages—focusing inordinate amounts of emphasis on improvement in these isolated areas and failing to identify performance issues throughout the company. Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business.

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Why a network model makes sense for today’s automotive suppliers

The Network Effect

A number of comprehensive business process and supply chain specifications designed for the automotive industry are in use today, including the TS16949 standards (related to ISO 9001) and the AIAG Materials Management Operating Guidelines (MMOG).

The 6 Top Supply Chain Trends to Make Supply Chain Managers the Hero of Their Company

Cerasis

In the logistics aspect of the supply chain, this equates to better monitoring and adherence to guidelines governing drive time, fuel use, deadhead and more. Supply chain managers refocus their efforts to increase adherence to perfect order metrics and leverage marketing capabilities and capacities to their fullest potential. Supply chain leaders will face 2018 with uncertainty and opportunity.

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Green Logistics: How to deliver efficiently while minimizing carbon footprint

Abivin

According to ISO 14000 standards, it provides a guideline for the company that it needs to improve and systematize its environmental management efforts. Green Supply Chain Management is integrating environment-friendly and innovative strategy while planning the supply chain process.

What’s New with MMOG/LE Version 5?

QAD

The Automotive Industry Action Group (AIAG) and Odette International are releasing the fifth version of the Materials Management Operations Guideline/Logistics Evaluation (MMOG/LE) assessment this summer. What is MMOG/LE?

For Your Supply Chain KPIs to be Meaningful, Apply Some Golden Rules

Logistics Bureau

You can come up with a list of service metrics and call them KPIs, but that doesn’t automatically make them meaningful supply chain KPIs. Another alternative is to restrict your entire KPI suite to around ten metrics, a practice that will save you and your colleagues from analysis paralysis.

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Sparking a New Conversation: Let’s Build a Network of Networks

Supply Chain Shaman

In this process, gain clarity of contract requirements and policy guidelines and try to incorporate them into the flows. Lora has written the books Supply Chain Metrics That Matter and Bricks Matter , and is currently working on her third book, Leadership Matters.

The Inkblot: Why Flowcasting really isn’t subject to interpretation

The Network Effect

Philosophers have only interpreted the world, in various ways. The point, however, is to change it. Karl Marx (1818-1883). What do you see when you look at the image above? A demon skull? An old woman with wild hair? A happening dance party?

Provenance is looking for a Marketing Manager!

Provenance

Ensure accurate reporting of key daily metrics to optimise outreach. Develop the Provenance brand profile, marketing materials and comm’s guidelines with a clear tone of voice that anyone in the Provenance team can follow.

KPI 52

Vendor-managed inventory and distribution planning in the food and beverage industry – here’s something to chew on

Kinaxis

Here are some best practice guidelines for the food and beverage industry to consider when addressing its own unique challenges. For example, jointly develop performance management metrics so that any adopted strategies benefit all parties involved — not just a single entity.

Walmart again Raises Chargeback Stakes

Enterra Insights

He asserts, “Suppliers just need to figure out the best way to improve their supply chain and logistics so that they can hit a metric to improve the flow of inventory.”[5] 5] Jarrod Davis, “ OTIF: Mastering Walmart’s On Time In Full Guidelines ,” Retail Details , April 2017 Walmart recently made headlines when it toughened delivery demands for its suppliers.

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Logistics Management

LeanCor

Just follow these 5 lean guidelines: Set your standards for on-time delivery while challenging the status quo. If your current performance metrics show 90% – pet yourself (and your team!) Set the right metrics. Be very honest and think critically when setting your metrics in logistics management. The Key to Customer Satisfaction in Lean Logistics Management. Welcome to Los Angeles, the local time is 3:05 pm.

6 Trends to Make Supply Chain Managers the Heroes of Their Company!

Supply Chain Game Changer

In the logistics aspect of the supply chain, this equates to better monitoring and adherence to guidelines governing drive time, fuel use, deadhead and more. Subscribe Here! Email Address. Blog post originally published by, and permission to publish here provided by, Adam Robinson on [link].

The Beginner's Guide to Inventory Control and Management

Supply Chain Opz

However, we can provide some guidelines as below, - Forecast at the right level: Standard inventory control textbooks suggested that forecast be done at a product family level. Order Fill Rate is the hardest metric because you have to ship every item in the same order at the same time.

Network Consolidation: A Step Forward for Market-Driven Value Networks?

Supply Chain Shaman

Here are some guidelines to consider: 1. Lora has written the books Supply Chain Metrics That Matter and Bricks Matter , and is writing her third book, Leadership Matters. Market-driven Value Networks: An adaptive network focused on a value-based outcomes.

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Guest Commentary: P.O. Management Programs – Know Pain, Know Gain!

Talking Logistics

performance metrics to influence vendor behavior and impact sourcing choices. As performance reporting metrics capture vendor performance, the company can substantiate penalties for noncompliance and poor performance, recognize or reward high performers, and incent positive results and consistent behavior. Logistics staff manages transportation costs through mode and carrier selection guidelines.

Assessing the True Return of Procurement Transformation on Total Shareholder Return: A Tough Proposition

NC State SCRC

Note our earlier comment that the types of metrics being used to assess procurement at each stage are indeed a characteristic of how far along the organization is in its transformation!) This roadmap can be used to develop a set of guidelines for deployment of best practices across an organization. The more important question is – what is the impact of procurement transformation on shareholder return – a metric that every CEO and CFO really care about!

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“Collaboration” is becoming a bad word…in some circles

NC State SCRC

The council establishes overall guidelines and structures for regional work to operate at a world-class level. This ensures that all parties are “speaking the same language” and are using comparable metrics and plans. The central theme is that people speak up when there is a need to speak up, but otherwise, the guidelines to maximize flow and velocity drive the right balance of input. The concept of “Collaboration” has been getting a lot of grief lately.

3 Step Beginner Guide to Supply Chain Planning

AFFLINK

Which metrics will you use to determine success? Establishing quality, safety, compliance, and sustainability guidelines. Establishing goals/standards for the metrics by which you’ll measure success.

New Freight Broker Resource Guides Available from TIA

DAT Solutions

TIA Factoring Guidelines - Provides a broad overview of freight factoring and includes guidelines for brokers when working with factoring companies. TIA/TMSA 2016 Sales & Marketing Metrics Study.

What Can the Avian Flu Outbreak Teach You About Your Supply Chain?

Elementum

Some farms have made complaints that the USDA does not provide clear guidelines on the disposal of infected chickens, and that has exacerbated the issue. Since May, 47 million birds across 15 ofthe United States have been put down as a result of hundreds of confirmed cases of the Avian Flu.

26 supply chain pros reveal the single most effective way to create a winning supply chain strategy

6 River Systems

It is critical to ensure industry practices, national and international standards and guidelines are considered when developing the framework content and processes. Include elements of the processes, technologies, organizational needs, control philosophy and metrics to analyze along the way.

Beyond Collaboration: Supply Chain “Federation”

NC State SCRC

The governing council establishes overall guidelines and structures for regional work to operate at a world-class level. This ensures that all parties are “speaking the same language” and are using comparable metrics and plans. The idea that large organizations can create a “federated” network, by integrating smaller firms into their network and drive a common purpose is a concept that is emerging as key to global competition.

4 Pillars to Build an Effective Safety and Health Management System

Cerasis

It’s more than a rule book or following guidelines , and effective leaders who help to foster an engaged culture know this. Part of knowing how to move forward is having measurable metrics, goals, and/or objectives that lead to clear actions.

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Refresh Your Supply Chain – Have a Coke and a Smile

Supply Chain Network

Global Guidelines. Coke’s main desires in terms of supply chain improvement included metrics with no manual intervention, industry standards that are not Coke specific and an even more vigorous system for reporting hierarchies.

Emerald Citation of Excellence 2013 for supply chain innovation article

Supply Chain View from the Field

Results of the study suggest that informal socialization mechanisms, such as communication guidelines and social events, play an important role in facilitating interorganizational knowledge sharing, whereas formal socialization mechanisms, such as cross-functional teams, and matrix reporting structures, act indirectly through informal socialization to influence knowledge sharing.

3 Step Beginner Guide to Supply Chain Planning

AFFLINK

Which metrics will you use to determine success? Establishing quality, safety, compliance, and sustainability guidelines. Establishing goals/standards for the metrics by which you’ll measure success.

Collaborative Approaches to Design-Build Contracts in Oil and Gas Construction

Supply Chain View from the Field

The description provides very clear guidelines on how to handle issues as they arise. This is what contracts are supposed to do – lay out responsibilities, and drive appropriate channels for review of performance metrics, drive problems to their root cause, and establish the roles and responsibilities for all parties to resolve issues.