article thumbnail

Influenza, Covid, and Omnichannel Operations

Enterra Insights

As a result, journalist Jaclyn Peiser ( @jackiepeiser ) reports, “Major retailers are leaning into ‘omnichannel’ shopping options to draw in customers.”[4] ” Omnichannel Challenges. Of course, BOPIS and curbside pickup are not the only omnichannel options available to retailers and consumers.

article thumbnail

5 Ways an Omnichannel Supply Chain Strategy Can Improve Customer Experience

GlobalTranz

The importance of an omnichannel supply chain strategy cannot be overstated. This means omnichannel supply chain success is key to at least 62 percent of shopping experiences. What’s Wrong With Omnichannel Supply Chain Strategy and Customer Service? Staying competitive in the omnichannel age has contributed to multiple problems.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Omnichannel Retails Comes Front and Center

Enterra Insights

Even before the COVID-19 pandemic shuttered physical stores, retailers were adopting omnichannel strategies to take advantage of the increasingly important consumer digital path to purchase. Having a user-friendly returns policy could be a differentiator for retailers. Omnichannel operations require visibility and customer focus.

article thumbnail

E-Commerce Continues to Add Focus on Omnichannel Supply Chain Strategies: Projections for 2018 Demand Continuous Improvement

GlobalTranz

Omnichannel supply chains are increasing in complexity and prevalence for good reason. Omnichannel customers have a tendency to spend more than their brick-and-mortar counterparts, explains Digital Commerce 360 , making them an ideal way for retailers to stay competitive and reach more customers. Increased speed in warehouses.

article thumbnail

Why Returning to Stores Is the Ultimate E-Commerce & Omnichannel Customer Experience Play

GlobalTranz

Unfortunately, e-commerce means a higher rate of returns , but giving customers the ability to return online purchases to brick-and-mortar locations through e-commerce in-store returns is the key to unlocking greater success in the omnichannel customer experience. Why Are E-Commerce Returns Higher Than Brick-and-Mortar Sales?

article thumbnail

Retail Returns: The Key to Driving Business Growth

ToolsGroup

Yet, in today’s omnichannel world, retail returns are key to driving business growth, thanks to their ability to enhance the customer experience, minimize losses, and preserve long-term revenue. 84% of buyers read the return policy before making an online purchase. Retail Returns Statistics Demonstrating the Path to Business Growth.

Retail 296
article thumbnail

Fulfillment Planning in an Omnichannel World

o9 Solutions

There are three key factors driving this change including: dramatically changing customer preferences, a major shift towards omnichannel purchases, and an increasing need for retailers to respond quicker to shifting preferences and buying behaviors with more efficient sourcing, transportation and fulfillment. .