Customer Service: The Source of Supply Chain Innovation
The Logistics of Logistics
FEBRUARY 16, 2014
We have warehousing solutions, network optimization solutions, financial solutions, enterprise resource planning solutions, etc. Some examples of some popular BPR tools are LEAN, Lean Six Sigma, Value Stream Mapping, etc. Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. Not technology. Not business process re-engineering (BPR). Interesting, right?