Remove 2016 Remove Eliminating Excel in Purchasing Remove Metrics
article thumbnail

Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In 2016, we finished a study on continuous improvement. In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. In my post Mea Culpa, I reference my work with the Gartner Supply Chain Hierarchy of Metrics.

article thumbnail

L’Oréal: A Case Study in Supply Chain Excellence

Supply Chain Shaman

The award, based on beating the industry peer group on rate of improvement on the key metrics of growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) while outperforming their peer group, is tough to achieve. The orbit chart below illustrates L’Oréal’s performance at the intersection of two metrics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dreams on Home Delivery Excellence: It Begins and Ends with Customer Experience

Talking Logistics

As McCarthy put it, after a customer buys a bed, it’s his responsibility “to make sure we deliver it to their home brilliantly.” Currently [as of the end of May 2016], 20 percent of our customers are receiving deliveries via fleXipod. fleXipod has been a phenomenal success,” McCarthy commented. What does that mean to customers?

article thumbnail

2016: The Start of the Third Act?

Supply Chain Shaman

One of the barriers to greater progress in driving supply chain excellence is the current state of user satisfaction with current technologies. In 2016, 45% of companies plan to increase technology spending. The purchase of supply chain solutions remains a complex sale with increased power by Line of Business Leaders.

article thumbnail

Looking Beyond Red Arrows

Supply Chain Shaman

It is hard work to maintain the status quo in metrics performance. A balanced portfolio of metrics delivers the greatest value. Companies balance supply chain metrics better in good times than bad. Growth in car buying stimulated the value chain. The growth rate of 2016 when compared to 2010 is an increase of 28%.

article thumbnail

Provoking the Industry to Move Past Incrementalism

Supply Chain Shaman

Or agreement on the definition of supply chain excellence. As a result, functional excellence anchors action. The focus is on digitization—automating today’s processes—versus rethinking process excellence based on the art of the possible. An orbit chart is a plotting of data at the intersection of two metrics.

article thumbnail

Demand-Driven Transformation at Shell

Supply Chain Shaman

Nick Lynch is the Global Excellence Manager at Shell Lubricants, a division of Shell Global. Completed in 2012, the ERP project forced the company to standardize organizational design, roles, and metrics. What can often look like compliance in APO could actually be numbers calculated in Excel and posted into the SAP system.