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Elsewhere, two-thirds of survey respondents report making substantial progress in implementing APS systems, showing that these tools are no longer a luxury, but a critical component of modern supply chain digitization. At first, there was a surge in essential purchases as people stockpiled necessities like toilet paper.
That means fashion retailers must get returned products back in stores, or back into online inventories, as quickly as possible to capture the fleeting resale opportunity. While just 10% of in-store purchases are returned, the return rate rises to 26.4% According to Statista, the most returned online purchases in the U.S.
They want accurate, on-demand availability information at the time of purchase and real-time tracking throughout the delivery process. And they want free or low-cost shipping. By 2030, 80% of new vehicle purchases will occur online, and 60% to 80% of new cars will be directly sold to consumers.
They want to know what your policy is and how it applies to their specific purchase. 86% of shoppers say they check returns policies before purchasing. Empower Store Associates Some retailers operating marketplaces have found it hard to manage an influx of marketplace purchases being returned to their stores.
There are just 4 million EVs in all of America but Chinese car buyers are purchasing a million EVs every month. Its impossible to predict the future. Will Americans continue to purchase EVs, especially as inflation drives fuel costs higher? Will they stop purchasing cars altogether until financial markets stabilize?
We are very excited to announce that Blue Yonder has been recognized as a Strong Performer in The Forrester Wave : Order Management Systems, Q2 2023 Report. As stated in the report, customers today demand real-time availability and delivery information — and earlier in the shopping process than ever before.
The report is aimed at “provide[ing] an entry point in a company’s due diligence in looking for the application or suite of solutions that best suit their specific needs as they move toward this goal.” The IDC MarketScape report on Order Orchestration and Fulfillment evaluates 14 software vendors in this area.
There are patterns to speak of but, increasingly, they’re tricky to spot as they pop up and fade, almost in real-time, across a complex array of purchase preferences and channel combinations. Despite all the complexity in predicting the season, there are clear clues for how to tactically leverage inventory placement.
Inventory control represents a huge challenge for any retailer. In fact, inaccurate inventory is the single biggest cause of poor customer experience, according to a new survey by Blue Yonder. How did the company overcome its inventory issues? The company also slashed costs. By doing so, it transformed its business.
Forbes data shows that 73% of consumers want seamless shopping between channels – which includes the freedom to research products online, compare prices, and even make purchases before heading to a physical store to try on or pick up their items. Delivering an omni-channel experience requires a high degree of integration between each channel.
IHL’s latest report on the future of grocery shows some hard lessons learned from the 2020 disruptions, especially when it comes to inventory accuracy. This helps ensure that available inventory is the right mix of high-demand items, without having too much stock. Download the IHL “Future of Grocery and CPG” report here. [i]
A modern supply chain is more than the efficient movement of optimized inventory downstream to meet forecasted customer demand. Each of the functional areas — inventory management, assortment and space and pricing — influences the other areas because they are all connected to customer demand. The model is more circular.
If the start of global COVID-19 pandemic accelerated e-commerce growth with millions of consumers purchasing products online, pandemic fatigue is now driving many consumers, at least in the U.S., According to Adobe Analytics, digital sales from Nov. back to in-person shopping. According to the Wall Street Journal , U.S.
The visibility will include not just the short-term purchase order or ASN-level visibility, but also the tactical kind of forecast collaboration with the suppliers. Level-two is starting to leverage predictiveanalytics: Can I predict where a challenge or disruption is going to occur?
Have you had a chance to check out the Incisiv 2023 Omni-Channel Experience Index report ? Let’s briefly look at the four key areas: Inventory Visibility and Accuracy With digital becoming the first point of customer interaction in more than 90% of purchases, inventory visibility and accuracy are the top experience priorities for retailers.
If those things weren’t enough, there’s the guessing game of how tech-savvy shoppers of all ages will combine channels to fit purchases around lifestyle, inflation-hit budgets, and increased appetite for spotting a great deal. This miscalculation alone will lead to delayed orders, overtime costs, and workforce burnout.
In this report, Gartner provides market analysis, strategic recommendations, and a list of Representative Vendors and their offerings for DOMs. Companies can leverage the report to identify vendors in the DOM market whose capabilities match against their goals.
6-8, among many others, in an effort to sell off their excess inventory. Our survey confirmed consumers are in fact tightening their belts, with 60% of shoppers reporting that they spent less than normal during Black Friday/Cyber Monday weekend this year and 30% spending a lot less than normal. 24-Monday, Nov.
But the truth is, using a traditional, monolithic ERP to manage inventory and order management for omni-channel and e-commerce is more difficult than your ERP salesperson may have led you to believe. You need Blue Yonder’s microservices. Here’s why.
Followed by focus on big data analytics where companies began leveraging BI (business intelligence) tools for data-driven decision making. As we adhered to shelter-in-place orders from the CDC (Centers for Disease Control), each of us were purchasing more products and services online at a faster adoption rate than ever before.
According to multiple sources, including Retail Insight Network (RIN), consumers are “expected to adopt an omni-channel approach during the 2023 holiday season, seeking to make purchases in-store and online, anytime and anywhere.” Needless to say, even seasoned store and warehouse teams could be caught off guard.
With inflation rates still above 8% at the end of September and excess inventory continuing to be an issue, Amazon has joined the trend of retailers offering early discounts to maximize the holiday shopping season. Not only did shoppers make holiday purchases, but they shared that it will impact their shopping for the rest of the year.
The R ise of P aid R eturns It’s easy to understand the reasoning for implementing returns fees when retailers face rising costs from processing, shipping, and restocking returns – all while losing out on potential sales from inventory that cannot be resold. To find out more about intelligent returns solutions, talk to our team today.
What’s the real cost of inaccurate inventory management? IHL Services, a global research and advisory firm, estimates that inventory distortion — the combined cost of lost sales from out-of-stocks, along with the deep discounts required to sell overstocks — will drive a $1.77 trillion problem of inventory distortion.
The State of Supply Chain Sustainability 2021 report tells us that the work for increased supply chain sustainability has not slowed down as a result of the COVID-19 pandemic, but is continuing in full force. And at the same time, the pandemic has focused on the need for more resilient supply chains too. Sustainability is multi-faceted.
It’s also hardly a revelation that retailers have responded by rethinking their strategies around inventory management and fulfillment options. CPG brands are well known for their ability to gather insight around these kinds of metrics, as well as information pertaining to competitors jockeying for the same wallet share.
Retail sales declined 16% in April, according to a recent report from the Commerce Department , marking the largest two-month decline on record. As the COVID-19 crisis continues to keep many brick-and-mortar retailers closed, the industry is finding itself with excess inventory in many areas.
When, really, it might be just one or two functions falling behind the curve and harming aspects of inventory management, workforce allocation, or the ability to fulfill promises to customers. This evaluation should be based on a quantifiable understanding of three key metrics: value, complexity and interdependencies.
The answer lies with predictiveanalytics, which uses statistical modeling to analyze past and current data sets to predict future outcomes at the most granular level. Segmentation analytics allows a retailer to segment their customers to the necessary granular levels using past purchase history and patterns.
But in today’s complex world, with increasing competition and so many external factors that impact the purchasing decision, how can convenience retailers predict the future with any degree of confidence? Inventory reductions of up to 10%. The answer lies in leveraging the power of advanced technology.
Retailers need to ensure that a customer’s purchase journey is completely understood and tracked. The buying process of each category will have varying aspects of product research and social influence; the marketing communication should be calibrated in sync with analysis of the customer purchase path. Start with the customer.
By digitizing the returns process and implementing better returns strategies, retailers can cut costs, get stock back in inventory faster, and ultimately increase profitability without sacrificing customer experience. However, the way returns are managed is the key to cutting costs and increasing profit margins.
According to the SCM World Future of Supply Chain survey 2016, a majority of supply chain executives identified the following primary digital technologies as disruptive and important: big data analytics (81 percent). digital supply chain (66 percent). cloud computing (64 percent). Internet of Things (63 percent).
When it comes to merchandise operations management solutions, IDC research and market analysis indicates retailers need solutions that: help them serve customers better, are purpose built for the analytical and experiential requirements of today’s retail environment, future-proof their organizations, and have a high degree of automation.
And up to 75 percent of transactions with retailers will take place without human contact, as new technologies open up new, and formerly undreamed-of, avenues for shopping and purchasing. Roberts and Sterneckert detailed how dunnhumby and JDA are helping retailers deliver value by combining actionable insights and execution.
This survey asked respondents to report: What best describes the state of order management technology across all their locations? Do you think your systems and processes enable both optimal inventory management and flexible order fulfillment options to your customers? What is your top inventory problem?
Visibility includes the ability to track inventory of finished goods and raw material in relation to COVID-19 activity, understanding the customer’s demand and its relation to COVID-19 impacts globally, and the ability to drill into each region and get related impacts. Scenario Planning.
Product-focused merchandising starts with product investment strategies developed from analyzing “known” metrics for merchandise performance and product profitability. In contrast, consumer-focused merchandising creates curated and personalized assortments based on an understanding of the customer, their preferences and path to purchase.
Breaking a promise to consumers has never been more dangerous, as expectations across numerous metrics become more severe and decisive. The latter ATS model is often conflated and confused with the desired ATP holy grail, and it’s completely understandable why this is the case. Visibility and Connectivity.
But only 28% reported regularly following the news, while 57% only have a general understanding of what’s going on. An overwhelming majority of consumers report their recent spending is “business as usual” considering the trade war with China. Nearly 85% of respondents are familiar with the news around the U.S. At this point, the U.S.
Whether we use it to check work email, keep up with friends and family through social media, researching or making purchases, or checking in for a flight, mobile options are a necessity in today’s demanding world. It is everywhere… just like basketball is right now. As consumers, we are addicted to our smart phones.
But in today’s complex world, with increasing competition and so many external factors that impact the purchasing decision, how can convenience retailers predict the future with any degree of confidence? Inventory reductions of up to 10%. The answer lies in leveraging the power of advanced technology.
Trust that the demand planners will have their promises fulfilled so that assortment planners will have their promises fulfilled so that inventory will have their promises fulfilled, and so on. The thing is, it’s hard to foster trust when things fall through the cracks.
ChainLink Research recently released two reports about how digital technology is affecting today’s manufacturers. The first report, Digital Displacement , explores how these digital advancements are impacting manufacturers’ products. There is a lot of good information in this report, and I recommend that you give it a review.
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