This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
For example, aluminum raw material is cast into a piston in Canada, then shipped to Detroit for machining incurring a 25% tariff based on the piston’s value. Throughout this process, a single part may cross borders several times before becoming part of a finished vehicle. without additional tariffs under the USMCA agreement.
Geopolitical tensions, rising fuel costs, driver shortages, blocked shipping lanes and frequent supply chain disruptions make it tough to achieve reliable on-time delivery amid this complexity. And lets not forget demand volatility, which makes the right product/ right place/right time a moving target.
Amid all the disruptions facing the supply chain at any given time, tariffs remain a constant concern for leadership. Just a few months into this year and the impact of global politicians’ new tariffs is already evident. The priority in many warehouses today is finishing a task within a particular time frame.
They want to choose not just the engine type, but also the smart features, infotainment functionality and other characteristics that create a unique driving experience. That capability is accurate, dynamic, real-time forecasting. Today’s consumers expect and demand more customization. For consumers, having so many options is amazing.
As well as adapting to a global pandemic, the supply chain has faced a seemingly relentless barrage of ‘unprecedented times: The Suez Canal blockage, devastating wildfires, the war in Ukraine, escalating Red Sea tensions, persistent chip shortages, crippling labor shortages, and the looming specter of new tariffs The list goes on.
They need to offer low-cost or free shipping and returns, while also protecting margins. They must track inventory, orders and returns in real time, at all times. E-commerce is fueling strong results for sellers, as a record five billion Internet users worldwide contributed to online retail revenues of over $4.1
While just 10% of in-store purchases are returned, the return rate rises to 26.4% Requiring customers to contact customer support for a return authorization or a shipping label as almost a third of retailers do slows the process down, results in manual work and creates additional costs. of retailers total 2024 sales.
At the same time, Logistics Service Providers (LSPs) are also feeling pressure. Acting as a single point of contact for supply chain management means they must establish near real-time visibility, connectivity and tracking. While market growth is exciting, it’s typically accompanied by growing pains.
Agentic AI has become a catchphrase and discussion point for logistics teams in just about every industry today, as well as logistics service providers (LSPs). Success depends on the ability of logistics teams to adapt to real-time changes and make informed decisions at both the strategic and operational levels.
Getting shoppers from just looking at products to hitting that “Buy” button is both art and science. Getting shoppers from just looking at products to hitting that “Buy” button is both art and science. But thats just one piece of the puzzle. Customers expect information in real time. No big deal!
Perhaps I’m just tired of seeing this guy; he’s gone from pitching the “Can you hear me now?” Or perhaps it’s just because I know that in many situations, a 1 percent difference or variation can have vital impacts on life and business. provider to this new gig. This is also true for other parts of your supply chain.
But over the past few years, one force has reshaped not just the automotive supply chain, but all supply chains, unlike any other: Consumer demand. They want accurate, on-demand availability information at the time of purchase and real-time tracking throughout the delivery process. And they want free or low-cost shipping.
Announced live at ICON 2025, this release isnt just an upgrade. But theyre facing headwinds: Volatility From tariffs and shortages to shifting customer expectations, leaders need real-time, scenario-based planning that can keep up with constant change. Its a transformation. Ready to dive deeper?
Then, when it’s time for customers to actually make a return, they need a convenient returns journey, accessible from your site and retaining your branding throughout. Digitizing this initiation of the return also prevents ‘blind’ returns, as happens in the case where retailers ship items with return labels pre-printed in the package.
Nearly 500 registered attendees gathered to learn, share, connect, and discuss innovations and best practices including auto OEMs, auto tier 1 suppliers, , car haulers, logistics services providers (LSPs), policymakers, software vendors, and rail, shipping and port providers. In all, over 200 companies were represented.
Some have automated, gateless check-in; some direct the drivers to check in with the shipping office. For various reasons, many drivers show up unexpectedly and at the same time. Bottom line: yards are hard. And in this economic environment, hiring more people to streamline yard and facilities management is a non-starter.
Those are just the bigger names. Trend 2: Nearshoring operations Companie s have been rethinking their supply chain strategies ever since the COVID-19 pandemic put a chokehold on worldwide shipping lanes. Logistics service providers (LSPs) face unprecedented challenges in today’s fast-paced market.
A staggering 76% of customers would stop doing business with a company after just one bad customer experience. No matter the time of year, customers expect the same service they’ve been accustomed to — orders to be fulfilled on time and in full and returns to be free. These expectations don’t change at peak season.
It’s time for retailers to move away from a customer experience at-all-costs mentality to providing returns solutions that deliver both customer experience and profitability. Returns are currently one of the biggest issues in e-commerce, especially as costs continue to rise and return rates stay sky-high. Returns will always need to happen.
JDA’s annual user group conference was just two months ago, and at this event I had the opportunity to sit in on a particularly interesting breakfast meeting. Retailers should strive to never ship from the store, rather than the current thinking that seems to embrace this mode of fulfillment as if it is best practice.
The world is aflutter discussing how an enormous container ship became an immovable force in the Suez Canal, blocking one of the world’s most vital shipping routes. 120 miles long, the Suez Canal sees nearly 50 ships passing through on an average every day and almost 19,000 annually and accounts for roughly 12% of world trade.
Drought conditions at the Panama Canal are not a good match for its high water demands; it takes at least 50 million gallons of water , with some sources citing much more, to move a single ship through the 51-mile waterway. Under normal operating conditions, the Panama Canal handles 36 to 38 ships per day. This year, the U.S.
just accelerated to its best year since 2004 and Amazon could be eyeing Target as its next major retail acquisition, according to one influential tech analyst. just accelerated to its best year since 2004 and Amazon could be eyeing Target as its next major retail acquisition, according to one influential tech analyst.
And what if I told you that port had a recent COVID-19 outbreak, leaving a backlog of over 160,000 40-foot containers, causing a domino effect on the entire shipping industry that might take a year to get sorted out? From ships waiting to dock in Guangdong to empty containers stockpiling in the U.S., Coincidence? That’s visibility.
This forward-looking framework isn’t just about adapting; it’s about leading, reshaping and creating the future for the logistics industry. In an era where change is the only constant, Logistics Service Providers (LSPs) stand at a crucial juncture.
While our minds and hearts will always be first concerned with the humanitarian cost of such events, we must also identify real-time actionable intelligence and solutions to help in successfully navigating each new disruption and delivering critical products reliably, at optimal costs. Increasing Visibility and Control Amid the Chaos.
One day, it took me two hours just to reach our Blue Yonder booth! Sustainability in Focus For the first time, there was a Theatre dedicated to Sustainability-specific topics with15+ sessions. Perfect timing by the U.S. SEC reporting requirements are still not mandating Scope 3 but it just puts sustainability in sharp focus.
The problem affects all of us, limiting product availability, creating a less convenient shopping experience and putting our team and guests in harm’s way,” said Cornell, who pegged it as an urgent issue “not just for Target, but across the entire retail industry.” billion in 2021, up from $90.8 billion from 2020.
Retailers offering BOPIS between December 15th and 24th sold seven times more than those who did not provide BOPIS during this period.” Retailers offering BOPIS between December 15th and 24th sold seven times more than those who did not provide BOPIS during this period.” According to the National Retail Federation , a whopping 72.9
There’s never been a better time to be a retailer. And just like we’ve seen items in short supply in other categories, this year parents can expect the same when it comes to back-to-school items. Many consumers prefer BOPIS since it allows them to shop online without dealing with shipping costs.
It happens all the time. Demand planning has become a matter of utmost importance for supply chains all over the world, just for the reasons stated above. Strong and agile supply chains have built state-of-the-art fulfillment processes, distribution centers and shipping capabilities to serve demand. Sound simple?
In his keynote address at NRF, JDA CEO Hamish Brewer noted that retailers seem to be spending a lot more time and investment on generating eCommerce revenue than on establishing supply chain practices to effectively execute on those orders. The following is a summary of her comments. Why do you think this has been the case?
It’s hard to call precisely ahead of time. As such, inflation will still play a big role in influencing not just what consumers buy, but how they make those purchases. Increasingly, the end-of-year holiday shopping season has become a double-edged financial sword for Q4 retail revenue performance. in 2023 versus 2022.
It’s impacting resale opportunities and time to refund. These aren’t just small improvements or fixes for customer experience – they add up to a significant impact on company profitability. Returns are a Treasure Trove of Customer Feedback Every single return tells a story. What if 100 customers returned the same item? A thousand?
It’s probably not what anyone would have suspected just a few years ago. Stock outs, missed orders, long lead-times, and uncertainty have made the supply chain a hot topic, especially with the holiday season upon us, and the need to make improvements have become a C-level priority. Supply chain issues as a topic of dinner conversation?
For example, if there is a port congestion or weather event affecting a truck on the road or a ship in the ocean, or a delay in the customs clearance or a COVID-19 shutdown in Shanghai, China, then supply chain operations can look at alternative, proactive risk mitigation strategies. We mentioned disruptions and the added complexities.
They’re leaving value on the table by failing to get returns back in stock quickly, or wasting mileage and time transporting all items to the same locations rather than directing them to the most appropriate place for best management. Instead, it is now targeting returns fees based on the time taken to make the return.
Just a couple of months out from the Suez Canal blockage, companies are still trying to get a handle on reacting to the aftermath while bracing for further impact. If you were to check the freight invoice, you probably paid four times the cost of the container as compared to last year! Peaking Rates. Chart Source: Freightwaves).
Now’s the time to make a change. For grocery stores, it’s not just the frying pans and meat thermometers in aisle 14 that sell slowly; specialty olive oils and spices, some ethnic foods, and odd sizes of products that sell relatively quickly will typically sell less than weekly. How many inventory dollars are tied up in C and D items?
As a supply chain mom, I will add to this list the first time my son used the term “out of stock.” Just like my son, all consumers demand an exceptional experience. The beauty of the supply chain is all around us. As consumers, we experience the end result of our day jobs in our everyday life.
households, or 93 million people, received one or more orders via pickup, delivery and ship-to-home channels. This involves understanding how much inventory is available and where, exposing just the right amount of inventory online to cater to e-commerce shoppers without limiting inventory for shoppers walking in.
My younger friends would say I’m a stan , but the label I’m most comfortable using for my 16-year obsession with the 11-time Grammy Award winner is that I’m a “Swiftie,” the nickname lovingly donned by millions of other superfans around the globe. Calling myself a Taylor Swift fan would be a gross understatement.
A lot of recent media attention has been devoted to what might be considered “macro” logistics problems, such as port closures, blocked shipping lanes and a lack of ocean container capacity. A full 61% of retailers are blocked from scaling last-mile delivery because they lack real-time visibility into their deliveries.
Touching on the inner workings a little bit: the marketing campaigns, product recalls, and the sweat and tears, just the passion, that our customers put in to deliver products to retailers, homes or hospitals were demonstrative of the pace of work. Ann Marie: I don’t have a traditional background in software. Why did you make this jump?
We organize all of the trending information in your field so you don't have to. Join 102,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content