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” The scheme organizer and his staff encouraged co-conspirators to purchase items from retailers and then impersonated the purchasers to secure refunds while allowing the original buyers to keep the merchandise for a cut of the return fees. Attorney’s Office, one example is a scheme called “Simple Refunds.”
We are very excited to announce that Blue Yonder has been recognized as a Strong Performer in The Forrester Wave : Order Management Systems, Q2 2023 Report. As stated in the report, customers today demand real-time availability and delivery information — and earlier in the shopping process than ever before.
The report is aimed at “provide[ing] an entry point in a company’s due diligence in looking for the application or suite of solutions that best suit their specific needs as they move toward this goal.” The IDC MarketScape report on Order Orchestration and Fulfillment evaluates 14 software vendors in this area.
First, they might discourage shoppers from making a purchase, since over two-thirds of consumers say theyre deterred by strict return policies. According to the National Retail Federation (NRF), 67% of shoppers report that a negative return experience would keep them from shopping with a specific retailer in the future.
Forbes data shows that 73% of consumers want seamless shopping between channels – which includes the freedom to research products online, compare prices, and even make purchases before heading to a physical store to try on or pick up their items. Delivering an omni-channel experience requires a high degree of integration between each channel.
Elsewhere, two-thirds of survey respondents report making substantial progress in implementing APS systems, showing that these tools are no longer a luxury, but a critical component of modern supply chain digitization. At first, there was a surge in essential purchases as people stockpiled necessities like toilet paper.
They want accurate, on-demand availability information at the time of purchase and real-time tracking throughout the delivery process. And they want free or low-cost shipping. By 2030, 80% of new vehicle purchases will occur online, and 60% to 80% of new cars will be directly sold to consumers.
If the start of global COVID-19 pandemic accelerated e-commerce growth with millions of consumers purchasing products online, pandemic fatigue is now driving many consumers, at least in the U.S., According to Adobe Analytics, digital sales from Nov. back to in-person shopping. According to the Wall Street Journal , U.S.
While just 10% of in-store purchases are returned, the return rate rises to 26.4% According to Statista, the most returned online purchases in the U.S. According to Statista, the most returned online purchases in the U.S. This is up from 14.5% Much of this growth in returns is driven by online shoppers. for online sales.
Assortments are increasingly built to address customer need and ensure a pleasant customer experience — the product exists where the shopper wants to purchase it — but there is more to it than just providing a satisfying retail experience. A Better Model Is Built Around Smarter Customer Connections. The customer is not the focus.
The visibility will include not just the short-term purchase order or ASN-level visibility, but also the tactical kind of forecast collaboration with the suppliers. Level-two is starting to leverage predictiveanalytics: Can I predict where a challenge or disruption is going to occur?
This blog is based on an article that recently ran in the Journal of Supply Chain Management, Logistics & Procurement, “ Supply chain agility: An imperative in an unpredictable world.”. A recent report by Morgan Stanley highlighted the growing importance of data, as well as the huge investments companies are making as a result. “In
In the past, each stage in the supply chain purchased solutions that worked for their specific needs. With 84% of companies reporting experiencing disruptions last year, data integrity and transparency need to be at the top of all organizations minds. Few put thought into how their technology choices would impact other stages.
Blue Yonder was named a Leader in this inaugural report and the leader in the Better Functionality quadrant based on an evaluation of our Blue Yonder Warehouse Management solution. Innovation Separates the Leaders from the Followers Thanks to this report, a number of our key recent developments were highlighted.
This report, focused on identifying organizations that have best been able to integrate artificial intelligence into their established assortment solutions, is meant to provide both a glimpse into what the future of assortment planning will look like and who is leading the charge in growing and developing the new capabilities within it.
Have you had a chance to check out the Incisiv 2023 Omni-Channel Experience Index report ? Let’s briefly look at the four key areas: Inventory Visibility and Accuracy With digital becoming the first point of customer interaction in more than 90% of purchases, inventory visibility and accuracy are the top experience priorities for retailers.
Followed by focus on big data analytics where companies began leveraging BI (business intelligence) tools for data-driven decision making. As we adhered to shelter-in-place orders from the CDC (Centers for Disease Control), each of us were purchasing more products and services online at a faster adoption rate than ever before.
They want to know what your policy is and how it applies to their specific purchase. 86% of shoppers say they check returns policies before purchasing. Empower Store Associates Some retailers operating marketplaces have found it hard to manage an influx of marketplace purchases being returned to their stores.
Our survey confirmed consumers are in fact tightening their belts, with 60% of shoppers reporting that they spent less than normal during Black Friday/Cyber Monday weekend this year and 30% spending a lot less than normal. Consumers still value flexibility for getting their purchases.
Why Returns Needs To Be in the Customer Lifetime Value (CLTV) Calculation Shoppers with a high propensity to return items are likely to show up as disproportionately valuable, but in reality will be incurring hidden costs that reduce their true profitability to the retailer. The cost of acquisition as a percentage of sales also increases.
There are patterns to speak of but, increasingly, they’re tricky to spot as they pop up and fade, almost in real-time, across a complex array of purchase preferences and channel combinations. In 2020, amid the pandemic factors, McKinsey reported that 75% of U.S.
In this report, Gartner provides market analysis, strategic recommendations, and a list of Representative Vendors and their offerings for DOMs. Companies can leverage the report to identify vendors in the DOM market whose capabilities match against their goals. Why Blue Yonder.
If those things weren’t enough, there’s the guessing game of how tech-savvy shoppers of all ages will combine channels to fit purchases around lifestyle, inflation-hit budgets, and increased appetite for spotting a great deal. in 2023 versus 2022. In e-commerce, the same forecast cites 10.3% growth for the same period.
This evaluation should be based on a quantifiable understanding of three key metrics: value, complexity and interdependencies. Value This metric sounds obvious but is often overlooked. Post-order sourcing optimization reduces the total cost of fulfillment by considering multi-factor optimization.
The State of Supply Chain Sustainability 2021 report tells us that the work for increased supply chain sustainability has not slowed down as a result of the COVID-19 pandemic, but is continuing in full force. And at the same time, the pandemic has focused on the need for more resilient supply chains too. Sustainability is multi-faceted.
As social and environmental movements continue to spread across the globe, consumers are taking notice and are making purchasing decisions accordingly. Support of black and minority-owned companies is increasing at a rapid rate and the more environmentally conscious generations are gaining purchasing power. 4] Mona A.
Retailers need to ensure that a customer’s purchase journey is completely understood and tracked. The buying process of each category will have varying aspects of product research and social influence; the marketing communication should be calibrated in sync with analysis of the customer purchase path. Start with the customer.
The R ise of P aid R eturns It’s easy to understand the reasoning for implementing returns fees when retailers face rising costs from processing, shipping, and restocking returns – all while losing out on potential sales from inventory that cannot be resold. There is plenty of financial upside to introducing fees for retailers.
CPG brands are well known for their ability to gather insight around these kinds of metrics, as well as information pertaining to competitors jockeying for the same wallet share. It can be a costly exercise but is worth the outlay considering these channels will be the persuader of upfront investments and ultimate purchases.
According to the SCM World Future of Supply Chain survey 2016, a majority of supply chain executives identified the following primary digital technologies as disruptive and important: big data analytics (81 percent). digital supply chain (66 percent). cloud computing (64 percent). Internet of Things (63 percent).
According to multiple sources, including Retail Insight Network (RIN), consumers are “expected to adopt an omni-channel approach during the 2023 holiday season, seeking to make purchases in-store and online, anytime and anywhere.” Needless to say, even seasoned store and warehouse teams could be caught off guard.
It’s frustrating, time-consuming, and puts customers off future purchases — especially if they risk experiencing this bad returns process again. Find out more about the current state of returns by downloading our 2024 e-commerce report here. It’s not a good experience for customers, and it’s equally bad for retailers.
More than half (53%) of respondents to Blue Yonder’s survey said they made a holiday purchase during the October sale, indicating that the busy shopping season is well underway and confirming the accuracy of the early shopping trend. However, in the latest survey, only 66% reported being pleased with the promotions.
Understanding the Limitations of ERP Systems Traditional ERP systems are supposed to deliver seamless workflows and data management, optimized processes and real-time reporting and analysis. Here’s why. And, in some ways, they do — but for your business and your business only.
And up to 75 percent of transactions with retailers will take place without human contact, as new technologies open up new, and formerly undreamed-of, avenues for shopping and purchasing. Roberts and Sterneckert detailed how dunnhumby and JDA are helping retailers deliver value by combining actionable insights and execution.
When it comes to merchandise operations management solutions, IDC research and market analysis indicates retailers need solutions that: help them serve customers better, are purpose built for the analytical and experiential requirements of today’s retail environment, future-proof their organizations, and have a high degree of automation.
But in today’s complex world, with increasing competition and so many external factors that impact the purchasing decision, how can convenience retailers predict the future with any degree of confidence? The answer lies in leveraging the power of advanced technology. Improved Shopper Satisfaction Starts Now.
The answer lies with predictiveanalytics, which uses statistical modeling to analyze past and current data sets to predict future outcomes at the most granular level. Segmentation analytics allows a retailer to segment their customers to the necessary granular levels using past purchase history and patterns.
With limited competition, they were able to offer standardized assortments across all their sales outlets, purchased in a manner that delivered the lowest possible unit cost. With their high-volume purchasing agreements and hyper-optimized supply chains, mega retailers will always be able to offer the lowest prices over the long term.
Grocers, beverage retailers, convenience stores, and other essential needs operations, controlling entry to the store, one person per aisle, rationing of products available for purchase, double-digit increases to categories deemed essential.
The Source sells low-frequency purchases such as TVs, fast-moving convenience items such as chargers and everything in between. Manual Analysis No Longer Cuts It The Source produces more than $400 million in annual revenue across more than 300 retail locations and online. But the company faces challenges in carrying so many products.
Starting this holiday season, online purchases can be returned at Walmart retail locations, with the “Mobile Express Returns” feature becoming available for in-store purchases early in 2018. According to a Financial Times report, Alibaba’s goal is to serve 2 billion while creating 100 million jobs over the next 20 years.
As Michael Sheetz reports for CNBC, Delivery by rocket could change the game for UPS, FedEx. The Wall Street Journal reports that Amazon and Big Apartment Landlords Strike Deals on Package Delivery. SupplyChainDIVE’s Jennifer McKevitt reports that there may be up to 3.5 Package Delivery by Rocket. Manufacturing Output Rises.
IHL’s latest report on the future of grocery shows some hard lessons learned from the 2020 disruptions, especially when it comes to inventory accuracy. Advanced assortment planning solutions can create customer decision-mapping that identify what drives purchase decisions at each store location. And we’re only halfway through the year!
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