Retailers Beware: Returns Fraud on the Rise As Criminals Get More Creative
BlueYonder
OCTOBER 14, 2024
The customer instead sent in used or different merchandise, empty shoeboxes, or even packages that never arrived at the warehouse to claim the returns – based on advice from organized groups on messaging apps. These apps are being used to guide users on how to navigate the returns process and trigger high-volume, high-cost fraud.
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