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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The Sleep Number Story of Supply Chain Excellence.

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

How Do You Define Excellence? In retrospect, I find that technology is an enabler, but only if we are clear on what defines supply chain excellence. Many believe that an ex-supply chain exec knows the definition of supply chain excellence. Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. I admit it.

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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Supply chain excellence is easier to say than to explain. At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. The company transitioned from an innovator in the 1990s to a late adopter in the last decade. The reason? Discontinued in 2011.

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Inventory Management Excellence: Some Companies to Learn From

Logistics Bureau

Inventory management is a crucial aspect of supply chain management, and effective strategies can help businesses reduce costs, improve customer service, and increase profits. The answer depends, of course, on your company’s objectives and, particularly, on your customer service promises.

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Necessity is the Mother of Innovation

Logility

In the midst of the seeming chaos many brilliant minds have been working in overdrive to develop innovative solutions to many of obstacles that lie in our way. These are just a few of the countless and amazing innovations we hear about on a daily basis. The COVID-19 pandemic has created unprecedented challenges around the world.

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Please Do Not AI This

Supply Chain Shaman

For example, a good way to start the unlearning journey is by understanding why 93% of decisions during the pandemic were made on Excel spreadsheets. There is nothing in the conventional planning stack to help us improve aggregate buying or supply execution.) DRP and TMS have nothing in common. The answer is not better engines.

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The Evolution of Warehousing with Joe Oliaro

The Logistics of Logistics

His passion for excellence and commitment to his craft ensure that Wagner continues to make waves in the industry, one strategic move at a time. With a proven track record of success and a dedication to exceptional customer service, Wagner Logistics is the trusted partner for businesses seeking a reliable and agile supply chain solution.