Remove Customer Service Remove Freight Remove Metrics Remove Sustainability
article thumbnail

Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations.

article thumbnail

Overcoming Complacency: How to Drive Even More Supply Chain Metric Success

Talking Logistics

The four key methods here will help you drive more success as you bring the metrics to life on your warehouse floor: 1. The stagnated standards they represent might mask underlying problems with visitors, customers, or even management itself. As a leader, you need many tools to eliminate this mindset. Don’t measure to justify.

Metrics 106
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

[PODCAST] Shippers Who Excel at Recruiting Talent Improve Innovation, Culture, & Service

GlobalTranz

Hello and welcome back to another episode of “The Freight Project Podcast!” On today’s The Freight Project Podcast episode Cerasis welcomes Teresa Obinger, the Cerasis Human Resources Manager. We hope you enjoy “The Freight Project Podcast.” We hope you enjoy this episode of The Freight project podcast!

article thumbnail

Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. Meanwhile, customer service levels improved by 2%.

article thumbnail

The Importance of a Strong Supply Chain and Logistics Strategy!

Supply Chain Game Changer

Using a logistics-oriented strategy helps companies better understand their suppliers, improve customer service, and optimize shipping. In today’s market, logistics is essential to meet customer needs and remain competitive. In order to measure the efficiency of your supply chain, companies must track certain metrics.

article thumbnail

The Evolution of Logistics: Connectivity, Data Integration, and Virtual Design

SCMDOJO

Leveraging telematics in logistics makes it easy to access real-time information like vehicle location and status, deviations from planned schedules, traffic situations, driving behavior, vehicle diagnostics, maintenance issues, vehicle metrics that affect fuel efficiency, and more.

article thumbnail

Top 15 Logistics Blog Posts of 2014

GlobalTranz

To that end, every warehouse manager’s role is to manage the physical environment, loadshifting equipment and people, to decrease the chances of collision and accidents, and often, to help the flow of freight via outbound and inbound freight management; an entire process known as warehouse traffic management. Read the full Post.