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A Wish for 99+ Percent Customer Service

ToolsGroup

For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. Despite the heightened service levels, the company operated their entire distribution network with less than two weeks of inventory.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

The goods flow through 3 import centers, 14 strategically located distribution centers in North America, 106 final-mile shipping hubs, and nearly 1,700 branch locations. Michael Jacobs “Our warehouse management system is from Körber Supply Chain Solutions – HighJump when we bought it. “In Across the US, Ferguson has 6.5

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Inventory Glut of Bicycles. In retrospect, they collectively ordered too much finished goods inventory from offshore supply sources.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. In terms of finding a 4PL solution provider, Mars wanted a company that could engage in truck loading and route optimization, and schedule shipments into and out of their warehouses.

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The Hidden Costs of Ghost Inventory: What You Need to Know

ShipBob

These physically unaccounted-for units of inventory called ghost inventory, or phantom inventory , are a more common challenge faced by retailers than you think. Often, the items accounted for in the asset register do not reconcile with what is in the inventory. What is ghost inventory?

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How Do You Plan for the Unpredictable? Advice for Supply Chain Planners in 2020

ToolsGroup

ToolsGroup’s GM of North America, David Barton, sat down for a video interview with Robert Bowman, managing editor at Supply Chain Brain , to share anecdotes and advice for supply chain planners in a year no one could have planned for. What are your customers experiencing this year in the wake of COVID-19?

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Managing Warehouse Management Systems (WMS) For Future Growth

IQMS

Bottom Line: It’s time to transition the role of warehouses from cost centers to revenue centers that support new digitally enabled supply chains and business models that require greater accuracy, speed, and scale than ever before. A Warehouse Management System is the tool that can make that happen.