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The post Does Perfect CustomerService Make Sense? appeared first on Logistics Viewpoints. In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that.
Service with a smile? Do FMCG companies delude themselves on CustomerService (CS) performance? Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers. Service please!
AI in supply chain automation is gradually reshaping how core functions operate, particularly in procurement, warehousing, and logistics. Key Insight: The use of AI in supply chain automation is producing tangible benefits across procurement, warehousing, and logistics.
Customerservice is not the first thing that most people think of when it comes to logistics, but it’s an integral part of the supply chain. After working with hundreds of companies over decades, you’d probably be surprised by how many are getting things wrong.
Flawless execution relies on strategic planning; cost-effective operations require flexibility and agility to mode-shift and access a full cost-to-serve picture beyond transport; high customerservice levels rely on being capable to promise factoring inventory levels and availability across all domains into transport planning and execution.
Alex is a serial entrepreneur with expertise in tech innovation and a background in law, tech, and logistics. Alex is also spearheading the development of Reefer Van Network, Expedite All’s affiliated refrigerated logistics division. CustomerService: They emphasize strong customerservice and responsiveness to shipper needs.
Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customerservice while also reducing costs. The post Does Perfect CustomerService Make Sense? appeared first on Logistics Viewpoints.
As logistics networks become increasingly complex, the volume of real-time data generated by devices, equipment, vehicles, and facilities is growing rapidly. However, implementing edge computing in logistics environments introduces its own set of technical and operational complexities that require careful planning.
Her experience spans account management, dispatch, operations, and systems, allowing her to navigate complex logistics with ease. By prioritizing honesty, integrity, and continuous improvement, H & M Trucking delivers quality, customizedservices that exceed expectations.
Kara is the Founder and CRO of LeadCoverage , the premier B2B marketing and PR firm dedicated to helping logistics companies increase lead generation through targeted marketing strategies and media coverage. Revenue Operations Aligned Teams: Create a cohesive approach across sales, marketing, and customerservice.
In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logisticsservices providers. The results of the research report How Bad Is the Supply Chain and Logistics Workforce Challenge?
For the first few years, the company created regional models to determine how to maintain or improve customerservice levels at lower cost. Business case creation involves top logistics, finance, or business unit executives. The post Schneider Electric’s Supply Chain Design Journey appeared first on Logistics Viewpoints.
Increasingly distributed supply chains across the world have made logisticsservices more important than ever, but this also highlights a crucial issue that continues to grow: resource shortage. According to the World Economic Forum , over a quarter of commercial truck drivers in the US will be 65 or older by 2030.
Large swings in supply and demand for different product categories and changes in distribution patterns left logistics managers grappling with the biggest challenge of their careers. Challenges that were made all the more difficult by one of the most basic yet complex questions in logistics, “How long will it take to get there?”
Jon is a Strategy Leader at Doolen Strategy Partners that specializes in providing leadership development programs, business advisory services, and public speaking engagements.
Mike Jarrett and Joe Lynch discuss shelf ready solutions: Jarrett’s logistics expertise. Together, they delve into how globalization has impacted the supply chain needs, particularly within the retail sector, and discuss Mike’s personal journey from working at established firms to founding his own logistics company.
Today’s logistics teams are operating in an environment characterized by uncertainty on three fronts. Customers’ needs and expectations are constantly changing. Minute by minute, logistics providers are asking themselves: What do customers want? Do I have the resources to meet their needs?
So, where does AI stand among logistics professionals? Do logistics professionals see the same AI revolution that Gates does? That said, while many tech companies may have been using AI for years, from a logistics practitioners perspective, we’re clearly at Day 1. So instead of talking about it, we decided to ask about it.
The role of logistics in modern companies is not only to support corporate strategy but also to enable it. Let’s face it, logistics is always a challenging endeavor, even beyond the latest pandemic disruption, and particularly now as companies struggle to meet sustainability goals.
As reported by Trimble, a well-thought-out strategy for tracking performance through reverse logistics KPIs allows organizations to reduce administrative costs, shorten cycle times, reduce TCO, increase customerservice, and derive more value from returns management. Unfortunately, figuring out which.read More.
The Logistics of Customer Experience with Scott Perry. Scott Perry and Joe Lynch discuss the logistics of customer experience. Scott is the President of the Suddath Companies , Suddath has been a trusted name in moving and logistics for over a century. Key Takeaways: The Logistics of Customer Experience.
The challenges of managing Logistics is not a new one, but the complexities and variables inherent in today’s. Dr Raymon Krishnan - President of the Logistics & Supply Chain Management Society. Raymon has over twenty five years experience in the Logistics industry as an end user and service provider.
Dean Duffin and Joe Lynch discuss understanding the Canadian logistics landscape. Dean is Co-founder and CEO of Linear Logistics , one of Canada’s fastest growing full-service third-party logistics companies. About Dean Duffin Growing up enjoying the small-town Alberta lifestyle, Dean excelled academically.
More Resources Home Is AI Hype or a Truly Revolutionary Technology Set to Transform Logistics? (AI As someone passionate about efficiency and technology in logistics, but not an expert in AI, I was initially very excited about AI’s potential. In logistics, the cost of an error or exception is always where problems start to balloon.
Mike Jarrett and Joe Lynch discuss success in retail logistics. Mike is the Founder of Jarrett , a leading 3PL providing transportation and logistics solutions. As a leading multimodal 3PL, Jarrett provides transportation, logistics, warehousing, and fleet services for customers throughout North America.
FreightPath is renowned for its innovative cloud-based learning management system and candidate recruitment solutions tailored for the logistics industry. John’s vision for continuous service improvement and his prior experience with global recruitment firm Search Logistics drive FreightPath’s success.
Navigating an Increasingly Challenging Logistics Landscape. These e-commerce trends are placing increasing pressure on logistics teams to keep up with demand volatility, provide incredibly fast delivery, and reliably fulfill all their promises to customers and consumers. Logistics Digitalization Provides an Answer.
3PL Basics: An Introduction to 3rd Party Logistics with Roberto Cadena. Robert Cadena and Joe Lynch provide an introduction to 3rd party logistics. 3rd party logisticsservices include 5 major categories: 1.) Logistics 4.) Special Services. based transportation and logistics providers. Warehousing 3.)
This lifecycle is essential where timely and accurate decisions can significantly impact supply chain efficiency, safety, customerservice, and profitability. The post Executives Exploring AI Need to Understand Data Fabrics appeared first on Logistics Viewpoints.
It would be tempting to think of reverse logistics as forward logistics done backwards. Reverse logistic isn’t simply a reverse gear. Reverse logistics can also have a dramatic effect on steering a company’s fortunes. Go one way and you can boost profitability, customer loyalty, and brand image.
There is no doubt that the pandemic has radically transformed the logistics and supply chain industry, especially with increased demand and reliance on deliveries. Today, there is expectation for organisations to deliver top-notch customer experience with efficiency and transparency. chain transformation.
And now on to this week’s logistics news. Contractors who receive a “bronze” grade, which is the lowest level and in the company’s view reflects poor efficiency, poor customerservice or both, will lose their once-exclusive right to negotiate for their routes and will be subject to open bidding for them.
Instead, transportation and logistics organizations need to make fuel cost mitigation a company-wide effort. This practice is typically owned by the sales and/or marketing organization, which is why it is so important for transportation and logistics departments to have input into customerservice strategies.
And now on to this week’s logistics news. Walmart says it is hiring for a variety of positions, including seasonal store associates, customerservice associates and 1,500 full-time truck drivers. The post This Week in Logistics News (September 17 – 23) appeared first on Logistics Viewpoints.
Together, LevelLoad and AutoO2 drive customerservice and long-term transportation planning objectives despite the realities of supply chain network constraints. The results include improved on-time and in-full customerservice, fuller loads, higher use of preferred freight carriers, and lower costs.
The Emergence of Logistics as Constraint. Advanced planning tools(APS) never considered the issues of logistics. Availability of logistics was always assumed. With the contraction of air capacity and the unprecedented level of imports to the United States from Asia, logistics constraints grew in importance in the pandemic.
All these and more inevitably lead to missing stock, extra cost and ultimately, poor CustomerService. If you and your systems think stock is available and you provide a promise to factories or customers then finding (or not finding) the required materialsk will not le ad to a 'Happy Bunny' situation.
GlobalTranz works with manufacturing shippers every day to move their goods and streamline their logistics strategies. GlobalTranz can be that partner—helping you make sense of changing pandemic restrictions, protocols, and best practices for all things logistics. And technology has also come a long way for logistics.
Sustainable deep-freeze logistics secure food supply. This logistics expert brings extensive experience from many industries and a broad portfolio of innovative products and solutions. With the challenges above, ORCA set itself the task of establishing services and infrastructure for temperature-controlled food logistics.
Before joining Truckstop, Shawn dedicated 18 years to Hewlett-Packard, leveraging his background in computer science and graphic design to solve complex problems and deliver exceptional customer value. These same skills are being applied today at Truckstop to address one of the logistics industry’s most challenging issues: fraud.
APQC conducts research on supply chain and logistics to help organizations assess the performance of their own processes and functions compared to their peers. Compared to RPA implementation in other areas, organizations are more likely to have implemented RPA in Logistics and Warehousing (24 percent).
These decentralized networks aim to boost flexibility, reduce risk, and improve responsiveness, aided by technologies such as blockchain, AI-driven logistics, and expanded visibility into supply chains. Cisco also maintained customerservice levels throughout the pandemic and avoided passing significant tariff-related costs to customers.
According to a survey of 250 global companies by the consulting firm McKinsey, 91% of shippers and 75% of logisticsservice providers have implemented a warehouse management system. But the biggest benefit from the project was improved customerservice! Then, work instructions are displayed in that language.
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