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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The post Does Perfect Customer Service Make Sense? appeared first on Logistics Viewpoints. In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that.

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FMCG - 7 Top Tips To Tip-Top Customer Service

Enchange Supply Chain Consultancy

Service with a smile? Do FMCG companies delude themselves on Customer Service (CS) performance? Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers. Service please!

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AI in Supply Chain Automation: Procurement to Logistics

Logistics Viewpoints

AI in supply chain automation is gradually reshaping how core functions operate, particularly in procurement, warehousing, and logistics. Key Insight: The use of AI in supply chain automation is producing tangible benefits across procurement, warehousing, and logistics.

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The 7 Truths of Customer Service in Your Supply Chain

Logistics Bureau

Customer service is not the first thing that most people think of when it comes to logistics, but it’s an integral part of the supply chain. After working with hundreds of companies over decades, you’d probably be surprised by how many are getting things wrong.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

Flawless execution relies on strategic planning; cost-effective operations require flexibility and agility to mode-shift and access a full cost-to-serve picture beyond transport; high customer service levels rely on being capable to promise factoring inventory levels and availability across all domains into transport planning and execution.

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America’s Largest Small Truck Network with Alex Winston

The Logistics of Logistics

Alex is a serial entrepreneur with expertise in tech innovation and a background in law, tech, and logistics. Alex is also spearheading the development of Reefer Van Network, Expedite All’s affiliated refrigerated logistics division. Customer Service: They emphasize strong customer service and responsiveness to shipper needs.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. The post Does Perfect Customer Service Make Sense? appeared first on Logistics Viewpoints.