Supply Chain Shaman

MAY 6, 2014

The use of scorecards has improved customer service. Consumer packaged goods companies are paid when the goods land in the retailer’s warehouse, not when they cross the register, and trade funds can distort the demand signal. The book, Metrics That Matter , is almost finished. People cannot get enough on metrics.

Supply Chain Software 298

Supply Chain Software Conference Supply Chain Planning Packaging 298

Unleashed

APRIL 21, 2024

Throughout the order processing process, order tracking and updates are given to the customer to provide transparency and enhance customer satisfaction. After delivery, customer service plays a vital role in addressing any returns, exchanges, or feedback, which can also provide valuable insights for improving future order processing.

Inventory Management Software 52

Inventory Management Software Analytics Software Supply Chain Design Software Demand Planning Software 52

Supply Chain Shaman

OCTOBER 8, 2019

The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” Nine times out of ten improving customer service requires different management of the budget cycle and a rethinking of financial planning. Background. The River of Demand. #3 The reason why?

Supply Chain Design Software 187

Supply Chain Design Software Inventory Reduction Supply Chain Planning Software Forecasting 187

Supply Chain Shaman

MARCH 18, 2018

Snow fell last night as I worked on my last Supply Chain Metrics That Matter report. The concept of the Effective Frontier is that best in class companies align functional metrics to balance growth, cost, inventory and Return on Invested Capital (ROIC) performance while balancing customer service metrics.

Optimal Sourcing 171

Optimal Sourcing Supply Chain Planning Software Supply Chain Optimization Supply Chain Design Software 171

Supply Chain Shaman

OCTOBER 1, 2013

Both companies provide packaging materials to the food manufacturing industry. Owens Illinois provides glass products and Sonoco Products provides flexible packaging. Sonoco Products, on the other hand, had a clear objective to maximize asset utilization while improving customer service for strategic customers.

Illinois 252

Illinois Waste Reduction Supply Chain Planning Software S&OP 252

Logistics Viewpoints

JULY 19, 2021

The company sells directly and through channels; they have an extensive distribution network to provide postproduction processing, service, distribution, and sales support. They produce a wide range of products for the automotive, construction, engineering, and packaging industries. So, what is “connected planning?”

Supply Chain Planning Software 264

Supply Chain Planning Software Scenario Planning Supply Chain Planning Negotiating Skills 264

Supply Chain Shaman

JULY 22, 2019

It is not as simple as trading-off inventory, cost, and customer service. We selected these metrics based on correlation work with Arizona State University in 2012. The companies I work with struggle to set metrics targets. Let’s explore why. The supply chain is a complex nonlinear system. Celebrating Success.

Supply Chain Design Software 254

Supply Chain Design Software Supply Chain Planning Software Gartner Supply Chain Software 254

GlobalTranz

JUNE 30, 2017

Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service. In addition, customers are continuing to demand lower prices and free shipping.

Manufacturing Procurement 205

Manufacturing Procurement Manufacturing Procurement Analytics Price Reduction 205

Supply Chain Shaman

SEPTEMBER 17, 2014

The script will be distributed to CFOs of apparel, consumer packaged goods, and food/beverage companies next week. Aligned Metrics. To ensure the management of the complex system, the metrics of operating margin, inventory turns, ROIC, customer service, revenue, and forecast accuracy need to be managed together as a non-linear system.

Optimal Sourcing 305

Optimal Sourcing Supply Chain Design Software Supply Chain Planning Software Manufacturing Procurement 305

RFgen

APRIL 18, 2023

Both help assure that packages are correctly labeled and addressed. This type of solution can prevent misships by lowering the risk of lost or misdelivered packages. Advanced mobile solutions like those provided by RFgen can combine the most-needed functionality of all these technologies into one robust but flexible package.

Optimization Software 52

Optimization Software Supply Chain Planning Software Inventory Management Software Supply Chain Software 52

Supply Chain Shaman

OCTOBER 2, 2020

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

Customer Service 300

Customer Service Supply Chain Design Software Supply Chain Planning Software Supply Chain Design 300

SCMDOJO

APRIL 29, 2024

Efficient transportation systems minimize delays, reduce costs, and ensure timely delivery to customers. Distribution: Distribution involves the final stage of getting products into the hands of customers. It includes activities such as order processing, packaging, and delivery.

Supply Chain Planning Software 54

Supply Chain Planning Software Optimal Sourcing Supply Chain Design Software Supply Chain Software 54

Supply Chain Shaman

OCTOBER 5, 2018

The award, based on beating the industry peer group on rate of improvement on the key metrics of growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) while outperforming their peer group, is tough to achieve. The orbit chart below illustrates L’Oréal’s performance at the intersection of two metrics.

Case Study 263

Case Study Inventory Reduction Agile and Lean Supply Chain Study 263

Supply Chain Shaman

MAY 14, 2013

This week, at Supply Chain Insights LLC, we published our 11th report in the series titled Supply Chain Metrics That Matter. Consumer Packaged Goods (CPG) and chemical companies are close behind, but they are having difficulty “taking the hill.” Aligning metrics matters. Functional metrics in isolation degrade value.

Supply Chain Design Software 255

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Supply Chain Design 255

Locus

NOVEMBER 28, 2023

Incorrect Order Shipped: 41% of customers returned their order due to it being a wrong one. Shipping the wrong product can be fixed by optimizing the package sorting process. It is vital that shippers optimize the below metric to success in their overall growth. Better product handling should be done to reduce this issue.

Cost Reduction Strategies 52

Cost Reduction Strategies Inventory Reduction Price Mitigation Strategies Reverse Logistics 52

American Global Logistics

SEPTEMBER 12, 2023

Also, efficient packaging and distribution strategies reduce carbon emissions. Continuous monitoring and evaluation of performance metrics: Regularly tracking key performance indicators allows businesses to measure the impact of innovative practices and make necessary adjustments. This innovation significantly increased efficiency.

Sourcing Strategies 52

Sourcing Strategies Optimal Sourcing Supply Chain Planning Software Supply Chain Software 52

Logility

JANUARY 15, 2014

In 2005, I engaged with Sonoco Products, a packaging products and services company, to initiate some work on Sales and Operations Planning (S&OP). Packaging suppliers are under pressure for costs. Alignment on a Metrics Portfolio. Through S&OP, they worked to combine both and align the metrics to drive resiliency.

S&OP 101

S&OP Illinois Agile and Lean Supply Chain Inventory Reduction 101

Logility

JANUARY 15, 2014

In 2005, I engaged with Sonoco Products, a packaging products and services company, to initiate some work on Sales and Operations Planning (S&OP). Packaging suppliers are under pressure for costs. Alignment on a Metrics Portfolio. Through S&OP, they worked to combine both and align the metrics to drive resiliency.

S&OP 100

S&OP Illinois Agile and Lean Supply Chain Inventory Reduction 100

EC Sourcing Group

SEPTEMBER 6, 2022

Is packaging and delivery eco-friendly? Share supplier-specific information and requirements with your suppliers to get updates on the metrics they use to measure their own sustainability performance. Customer service improvements. which can attract new customers. . Reduction in packaging costs and fuel.

Material Savings 52

Material Savings Waste Reduction Supply Chain Software Vendor Strategies 52

TMC

JUNE 8, 2017

Therefore, it is very important for businesses to check numbers periodically and really understand which key metrics need to be reviewed regularly to provide a good representation of their overall health. But when I opened the package, inside were crayons and a wallet instead of my order. Do not underestimate power of customer service.

Supply Chain Planning Software 62

Supply Chain Planning Software Supply Chain Software Logistics Network Optimization Software Supply Chain Planning 62

SCMDOJO

JUNE 6, 2023

Efficiently managing inventory is crucial for maintaining optimal cash flow and meeting customer service expectations. One such tool is the Logistics KPI Dashboard Excel Template, which provides data on key metrics and helps identify areas for improvement.

Supply Chain Planning Software 89

Supply Chain Planning Software Supply Chain Software Optimization Software Material Savings 89

BR Williams Supply Chain Management

MARCH 31, 2022

This helpful software and a team who can implement it for you can quickly scale your business without expensive investments or unrealistic standards, from transparent inventory control and management to customer service tracking and company productivity reports. What is a warehouse management system?

Cost Reduction Strategies 98

Cost Reduction Strategies Supply Chain Planning Software Material Savings Waste Reduction 98

Vinculum

SEPTEMBER 14, 2022

Effective implementation of supply chain management helps to differentiate various terms of delivery along with the service offerings. It is vital for optimizing customer service and maintaining the cost of goods. Planning is the first stage of supply chain management.

Supply Chain Planning Software 52

Supply Chain Planning Software Agile and Lean Supply Chain Supply Chain Planning Retail 52

GlobalTranz

DECEMBER 29, 2014

However, though, with the expectations of an easy return experience from the B2C side of business, the industrial (read bigger freight shipments than small package) side and B2B side of business are now expected to have an efficient, focused, an costly reverse logistics program. Download the Webinar Replay. Read the Full Post.

Logistics Network Optimization Software 243

Logistics Network Optimization Software Reverse Logistics Manufacturing Procurement Logistics 243

Locus

OCTOBER 9, 2023

He is getting into the office to manage the package dispatch for the day. Also, it collects feedback from customers on the delivery attempts of drivers that can guide your business’s strategic efforts in delivery management. Read Also: First Attempt Delivery Rate: The Metric for CEP & Retail Success 2.

Predictive Analytics Software 52

Predictive Analytics Software Supply Chain Planning Software Analytics Software Cost Reduction Strategies 52

Enterra Insights

SEPTEMBER 28, 2020

From demand planning to manufacturing to trade promotion optimization, data is essential for almost every aspect of consumer packaged goods (CPG) company operations. Unfortunately, these sources are limited in providing any meaningful insight into the $760-billion consumer packaged goods market. One poor decision can be disastrous.

Data 100

Data Analytics Software Supply Chain Design Software Sourcing Strategies 100

TMC

JUNE 8, 2017

Therefore, it is very important for businesses to check numbers periodically and really understand which key metrics need to be reviewed regularly to provide a good representation of their overall health. But when I opened the package, inside were crayons and a wallet instead of my order. Do not underestimate power of customer service.

Supply Chain Planning Software 59

Supply Chain Planning Software Supply Chain Software Logistics Network Optimization Software Supply Chain Planning 59

Unleashed

OCTOBER 31, 2023

It provides manufacturers with greater efficiency, fewer compliance issues, reduced costs, empowered employees, and better customer service satisfaction. Customer service satisfaction Workforce optimisation strategies directly lead to higher rates of customer satisfaction. Here’s how.

Waste Reduction 52

Waste Reduction Inventory Reduction Resource Reduction Cost Reduction Strategies 52

GlobalTranz

MAY 24, 2016

It produces results at a fraction of the cost of full truckload (FT) or small package shipping. Stronger, Higher Level of Customer Service. Better customer service means always satisfying the customer’s expectations, which include fast delivery, quick processing of returns and questions about your product or service.

Purchasing Training 137

Purchasing Training Negotiating Skills Supply Chain Design Software Forecasting Software 137

TMC

JUNE 8, 2017

Therefore, it is very important for businesses to check numbers periodically and really understand which key metrics need to be reviewed regularly to provide a good representation of their overall health. But when I opened the package, inside were crayons and a wallet instead of my order. Do not underestimate power of customer service.

Supply Chain Planning Software 48

Supply Chain Planning Software Supply Chain Software Logistics Network Optimization Software Supply Chain Planning 48

Logility

FEBRUARY 23, 2022

The partnership enables organizations to gain value by leveraging the benefits of Demand Management’s digital supply chain platform, along with Royal Cyber’s efficient and robust customer service. Demand Management serves customers such as Siemens Healthcare, AutomationDirect.com and Newfoundland Labrador Liquor Corporation.

Supply Chain Planning Software 130

Supply Chain Planning Software Supply Chain Design Software Logistics Network Optimization Software Demand Planning Software 130

GlobalTranz

JUNE 18, 2015

Product travel in reverse of their original paths from the seller to buyers’ locations, after which they may undergo disassembly and disposal or recycling, or repair or refurbishment, testing, packaging, warehousing, resale, shipping, customer support, and other reverse logistical processes executed by the seller outsourced services.

Reverse Logistics 120

Reverse Logistics Optimization Software Demand Planning Software Supply Chain Network Software 120

Locus

DECEMBER 15, 2022

This pressure to satisfy customer expectations has found the timeliness in last-mile delivery activity wanting, thus giving rise to exceptions. Delivery exceptions are circumstances where packages are temporarily delayed in transit due to unexpected events. Lost and Damaged Packages. What is a delivery exception?

Real-time Visibility 52

Real-time Visibility Predictive Analytics Software Supply Chain Planning Software Optimal Sourcing 52

Supply Chain Shaman

NOVEMBER 9, 2015

It would have helped the GM pinpoint the ignition issue and Kellogg detect the smelly packaging issue faster. The conversation then spilled over to the use of twitter as a customer service channel. I spoke of my experience during the Icelandic ash issue. Twitter enabled me to get to Europe on one of the few available seats.

Iceland 150

Iceland Supply Chain Software Supply and Demand Europe 150

SCMDOJO

JUNE 14, 2023

Thankfully, outsourcing logistics services to a reliable third-party logistics provider (3PL) can make a significant difference. A 3PL offers a comprehensive range of services, including transportation, warehousing, distribution, and value-added solutions such as inventory management, packaging, and assembly.

3PL 77

3PL Supply Chain Design Software Prescriptive Analytics Software Inventory Management Software 77

The Logistics of Logistics

JANUARY 24, 2013

A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Key Process Indicators vs. Metrics. I sometimes use the terms KPI and metrics interchangeably, but they are not the same.

Logistics Network Optimization Software 175

Logistics Network Optimization Software KPI Logistics Metrics 175

Supply Chain Shaman

NOVEMBER 22, 2015

To help, and to start a more meaningful dialogue, in this blog, I share my thoughts on building a customer-centric supply chain organization. In the fall of 2008 I attended a major consumer packaged goods company’s global customer team meeting. The topic was “Customer First.” Reflections.

Supply Chain Design Software 135

Supply Chain Design Software Supply Chain Design Supply Chain Planning Software Supply Chain Strategy 135