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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Trying to satisfy customers during tumultuous times only makes the task that much more difficult. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. Cognitive Technologies and Customer Service. ”[2].

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Infor’s Strategy for Differentiation

Logistics Viewpoints

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. However, each user has their own instance of the software.

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What is Retail Software? Types, Benefits, & Features

Unleashed

Retail software is a range of technological solutions that can help retailers improve customer satisfaction, profitability, efficiency, and productivity by streamlining manual tasks. Retail software automates critical business processes in a way that traditional systems cannot. What is retail software?

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Free PO Software vs. Paid Software

Precoro

From raw materials (wood for a furniture factory or vegetables for a restaurant) and finished goods (office or lab supplies) to services (software subscriptions), buyer-vendor relationships are at the core of every business. As a company slowly grows, purchase management becomes more and more complicated.

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IT Procurement: How to Purchase IT Products and Services Effectively

Precoro

In today’s fast-paced corporate world, it's difficult to overstate the significant role that technology plays in the success of many organizations. Strong companies depend on a range of hardware and software solutions to support key business processes like customer service, financial management, and supply chain operations.

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Customer Service Aided by Cognitive Technologies

Enterra Insights

” Investing in customer service. Journalist Manar Al Hinai ( @manar_alhinai ) agrees with Peters that more attention needs to be given to customer service. She writes, “For many businesses, especially e-commerce platforms, a lot of the focus and investment goes toward building technology infrastructure.

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How To Jump

Supply Chain Shaman

The article introduced the concept of self-service planning and challenged companies to rethink the concepts of supply chain planning. For me, the concepts of outside-in and self-service planning are intertwined. Currently, supply chain planners are the least satisfied employees in the supply chain.