article thumbnail

Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Trying to satisfy customers during tumultuous times only makes the task that much more difficult. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. Cognitive Technologies and Customer Service. ”[2].

article thumbnail

Paving the Digital Path to Purchase

Enterra Insights

The past couple of years has been a remarkable time for e-commerce as more and more consumers have discovered the digital path to purchase. Across industries and regions, people prioritized essentials and reduced impulse purchases. ” Paving the digital path to purchase (i.e., worldwide in 2020, according to eMarketer.”[1]

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

IT Procurement: How to Purchase IT Products and Services Effectively

Precoro

Strong companies depend on a range of hardware and software solutions to support key business processes like customer service, financial management, and supply chain operations. This article encompasses the best practices for planning and executing successful IT procurement strategies. What is IT procurement?

article thumbnail

Infor’s Strategy for Differentiation

Logistics Viewpoints

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. However, each user has their own instance of the software.

article thumbnail

Free PO Software vs. Paid Software

Precoro

From raw materials (wood for a furniture factory or vegetables for a restaurant) and finished goods (office or lab supplies) to services (software subscriptions), buyer-vendor relationships are at the core of every business. As a company slowly grows, purchase management becomes more and more complicated.

article thumbnail

Customer Service Aided by Cognitive Technologies

Enterra Insights

Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.

article thumbnail

How To Jump

Supply Chain Shaman

As companies struggled to respond to increasing business complexity—a growing number of products, channels, and markets with regional preferences—few software applications were equal to managing channel complexity. Replatforming Current Planning Solutions. At the event, presentation after presentation focused on improving engines.