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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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Retail Returns: The Key to Driving Business Growth

ToolsGroup

Retail returns occur when a customer returns the purchased items to a seller in exchange for a refund, store credit, or a similar product. Returns come with plenty of challenges around logistics, inventory, and predicting volatile sales trends. Retail Returns Statistics Demonstrating the Path to Business Growth.

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Customer Service Aided by Cognitive Technologies

Enterra Insights

Blake Morgan ( @BlakeMichelleM ), a self-described customer experience futurist, explains that the axiom reflects a philosophy more than a truth. She explains, “The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. ” Investing in customer service.

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The Top 15 Omnichannel Retail Trends to Watch in 2022

ToolsGroup

In a world where customer expectations are higher (some food delivery services actually put the groceries right into your fridge), and where customers select retailers based on products being in stock and reliability of delivery, optimizing the customer experience is a must to stay on top. .

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The Retail Sector is Still Finding Its Way with Artificial Intelligence

Enterra Insights

The retail sector continues to endure tectonic shifts as business landscapes and consumer behaviors change. First, there was the so-called “retail apocalypse,” then came the pandemic, which was followed by inventory challenges, inflation, and an economic slowdown. Changing consumer behavior is hard to gauge.

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What Are Retail KPIs? The Most Important Retail Metrics in 2023

ShipBob

As a retailer, so much of your time and energy goes into managing your inventory , streamlining your logistics, building partnerships, and curating the customer experience. To find out, you’ll need to track Key performance Indicators, or KPIs, for your retail business. What is a retail KPI?

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The Top 15 Retail Trends for 2022

ToolsGroup

The wonderful world of retail. The Retail Trends Shaping How We Shop in 2022. From a digitally-transformed shopping experience to global supply chain disruptions and a pandemic that refuses to quit, there’s one thing retailers can count on: People are always going to shop. Data source: eMarketer.