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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. The freight market is mercurial.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Ways Food and Beverage can Build Resilience with Supply Chain Optimization Software

Logility

From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. Staying competitive in this intense landscape demands finely tuned operations that are highly efficient and effective – from product concept to customer consumption.

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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The first focus was customer visibility.

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eCommerce Automation: Solutions, Benefits, & Examples

Unleashed

eCommerce automation helps businesses maximise productivity by optimising daily processes such as inventory management , fulfilment, and customer service. It is achieved using various software tools, cloud-based technology platforms, and robotics to streamline manual processes. What is eCommerce automation?

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18 Best Supply Chain Analytics Software Solutions to Improve Business Efficiency

ThroughPut

This piece will unveil the top 18 supply chain analytics solutions currently shaking up the market. These aren’t just tools but potential game-changers for your bottom line in the long run. What is Supply Chain Analytics Software? So, what features should you look for in your supply chain analytics tool?

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Nespresso Optimizes Orders and Inventory with End-to-End Digital Supply Chain Planning

ToolsGroup

Using ToolsGroup, the coffee brand keeps inventory levels of capsules and machines to a minimum and improves customer service by ensuring product availability within all sales channels. What critical issues have you addressed with this solution? Optimized transport. Which planning technologies were adopted?