The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. Step 2: Facilitate their Best Service Opportunity.

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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

FMCG SKU Proliferation: How this affects your Customer Service

Enchange Supply Chain Consultancy

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.

Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

Ocean Transportation: Don’t Sacrifice Customer Service

CH Robinson Transportfolio

Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

How Freight & Transportation Data Can Trim Your Transportation Spend

Cerasis

When you want to drive down your logistics and transportation spend, the very first thing that you need is freight and transportation data. Luckily, this isn’t the case for transportation data. Accurate freight and transportation data is particularly important.

[PODCAST] Why Shippers & 3PLs Who Focus on Customer Service Reduce Freight Costs

Cerasis

On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Both services help streamline shippers’ internal processes by saving them time and money by not having to dedicate resources to do either of these functions. Listen to “Why Shippers & 3PLs who Focus on Customer Service Reduce Freight Costs” on Spreaker. The Complete Guide to Freight & Transportation Accounting.

2 Ways Track and Trace Features Improve Customer Service

PLS Logistics

Shipping procedures are a major consideration during a customer’s buying journey. To provide consistent delivery performance at a low cost, a transportation management system can help you explore the best lanes and provide end-to-end visibility. Plus, a TMS can reduce transportation costs by 30%. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper.

Logistics Outsource Tendering in CEE - Top 7 Hazards

Enchange Supply Chain Consultancy

This process can be straight forward but a little extra care and knowledge will ensure you achieve the best warehousing and/or transport solution for your business. Customer service Logistics Service Provider Supply Chain Cost Reduction Transportation 3PL

Data is the New Fuel for Transportation and Logistics

Descartes

While The Economist article was referring to consumer data and the big ecommerce players, the same transition is taking place in transportation and logistics. A couple of years ago, The Economist published an article claiming the world’s most valuable resource is no longer oil, but data.

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Utilizing a 3PL to Apply Transportation Management Best Practices For E-Commerce

Cerasis

E-commerce is expanding to reach $1 trillion by 2025, and demand for more products and services among the world’s shippers is keeping third-party logistics providers, like Cerasis, on their toes. As a result, shippers must understand the transportation management challenges in e-commerce.

Top Transportation Management and Transportation Articles of 2015

Cerasis

We continue our series on the most read articles from the Cerasis blog for 2015 today by featuring any of the blogs in the transportation management or transportation categories. . Top 10 Most Read Transportation Management and Transportation Articles of 2015. In these most read 10 transportation management or transportation articles this year we saw, as with the other categories, a large portion focus on technology, such as transportation management systems.

Why Safety Stock Is So Important to Your Supply Chain

Demand Solutions

That's because you haven't considered the factors that constantly get in the way — factors such as inaccurate forecasts, transportation delays, and inclement weather. It increases the chances that you'll meet your customer service levels consistently.

What Is the Impact of Big Data in the Transportation & Supply Chain Industries?

Cerasis

This graphic shows the true scope of impact of big data in the Transportation, SupplyChain & Logistics industries. . In other words, selecting the best way to consolidate, mix and transport products can help attain a goal of $0 shipping in the eyes of consumers. .

Why Transportation Procurement is More than an Event

Talking Logistics

Sometime in the last half of 2018, the transportation market began to soften. The phones started ringing again with carriers or brokers offering their services. Transportation Procurement: Things to Keep in Mind. Service moves to the forefront.

What’s Driving the Increase in Transportation Management Technology Spend?

Talking Logistics

DC Velocity and Descartes have conducted a transportation benchmark study for the last two years to help transportation professionals understand what is driving the market, and how the strategy and tactics of top performers differ from the rest of the pack.

10 Ways Effective Transportation Management Drives Competitive Advantage

Cerasis

Transportation management is no longer a tactical approach to simply moving freight and doing it at the lowest possible cost. There are several factors that exist today that are forcing shippers to use even more resources, which distract from their core competencies , in order to have a strategic and much more nuanced, complex transportation management practice. 10 Tips to Remain Competitive and Have an Effective Transportation Management Strategy.

Improving Transportation in the Real World

Talking Logistics

Ideal transportation operations are difficult to achieve, but an ideal approach to improving transportation in the real world — finding real savings and adding value to other functional areas in the supply chain, or business more broadly — is achievable.

Visibility in Transportation Management Leads to Supply Chain Excellence

Talking Logistics

Social media helps, too, by allowing you to access information on suppliers of raw materials and services that you won’t find anywhere else. Did they meet the customer delivery requirements? Gaining end-to-end visibility across your transportation processes delivers: $32.00

Electronic Data Interchange or EDI in Transportation: Breaking Down What it is and How It Works

Cerasis

Today begins our series about electronic data interchange or EDI in transportation. Let’s back up a bit before we specifically address EDI in transportation. EDI was first developed in the 1960s with the objective of speeding the movement of shipping and transportation documents.

Defining and Implementing an Effective Transportation Strategy

Talking Logistics

In the first episode of this educational series focused on the link between transportation management and supply chain excellence, Chris Timmer of LeanLogistics (a Talking Logistics sponsor) outlined the attributes of a strong transportation management foundation and how to build it. Transportation strategy is the second component, and that’s focused on positioning transportation to support your supply chain strategy (i.e., Is it service?

Why Reverse Logistics Systems and Transportation Management Should Be Considered Together

Cerasis

Quality, service, costs, environmental and legislative issues are strategic issues that must be managed in addition to the operational challenges mentioned above. Customers want results. customer satisfaction.

Report Points to Increase of Shippers Outsourcing Transportation Management Due to These 4 Core Benefits

Cerasis

This is especially true when outsourcing transportation management, as transportation can include a large part of your overall supply chain and business costs. One company may outsource IT hosting capabilities while another outsources customer service and yet another fulfillment needs. Consider the many shippers who have outsourced transportation management and other logistics functions to third-party logistics (3PL) providers the past few years.

How To Find a Great Freight Forwarder

The Logistics of Logistics

Modes of Transportation. If you need to use multiple modes of transportation, seek a freight forwarder who offers all services. These options should feature robust warehouse space across the nation, including pick and pack fulfillment services. See if the freight forwarder also offers services from ocean freight carriers. Customer Service. Freight forwarders with top-notch customer service are trustworthy.

The Rebirth of Transportation Marketplaces (UberCARGO, Cargomatic, and Freight Friend)

Talking Logistics

Back in the dotcom days, more than 15 years ago, numerous startups launched transportation marketplaces in a bid to revolutionize the way shippers and carriers worked together. But transportation is not a commodity.

4 Challenges in Global Transportation Management

3rdwave

There are 4 fundamental areas where global transportation is challenged. Three of these challenges are variants on traditional transportation challenges and the last is relatively new but growing in importance. Transportation Cost Management. Transportation Cost Management.

E-Commerce and TMS: The Role of Transportation Technology for Shippers to Kill It at E-Commerce

Cerasis

By 2020, the value of B2B e-commerce will surpass $1 trillion, and manufacturers, distributors, retailers, reverse logistics managers, third-party freight brokers and logistics services providers are working to keep up with the trend. E-Commerce Logistics Technology TMS Transportation

Have You Missed the Most Valuable Aspect of Your Transportation Management System (TMS)?

Talking Logistics

Transportation cost savings is usually cited as the number one reason companies invest in a transportation management system (TMS), but does the value go beyond that? Those are the main questions I discussed with Chris Jones, Executive Vice President, Marketing and Services at Descartes Systems Group , during a recent episode of Talking Logistics. In addition to [cost and service improvement], competitive differentiation is also driving this interest.

How to Design the Right Solution in a Dynamic Transportation Environment

Talking Logistics

Shippers and Logistics Service Providers (LSPs) are constantly evolving – more rapidly than ever due to increasing activity in mergers and acquisitions, carve-outs, changing client and consumer demands, converging business models, and decreasing IT costs.

Customers Do Not Care About Your Problems!

Supply Chain Game Changer

5 Best Practices in Omnichannel Customer Service! . We can’t ship any customer orders. I thought about it and said, “ The Customer doesn’t care. But the message was clear: The Customer doesn’t care about our internal problems. . Customers.

How To Find a Great Freight Forwarder

The Logistics of Logistics

Modes of Transportation. If you need to use multiple modes of transportation, seek a freight forwarder who offers all services. These options should feature robust warehouse space across the nation, including pick and pack fulfillment services. See if the freight forwarder also offers services from ocean freight carriers. Customer Service. Freight forwarders with top-notch customer service are trustworthy.

5 Transportation Management System Benefits & The Ever Expanding use of a TMS by Shippers

Cerasis

The transportation management system is undoubtedly one of the buzzwords of the modern logistics industry. Shippers around the globe are realizing why the time has arrived to take advantage of transportation management system benefits. We call this a hybrid managed transportation model.

Does Your Warehouse Need Voice?

Supply Chain Shaman

As complexity increases, manufacturers and distributors are seeking new ways to optimize customer service requirements and stem rising labor costs. Today, there are higher demands for customer service in the organization.