Freight Customer Experience: 5 Reasons Why 3PLs & Shippers Are Improving the Customer Experience
JUNE 23, 2020
The customer experience is more important than ever. Each aspect of the supply chain is subject to the scrutiny of customer service levels. Poor customer service experiences will naturally result in decreased profitability, increase trouble for the brand, and problems maintaining competitive advantage. Furthermore, in the age of social media any negative experience — regardless […].