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Consumers and Retailers Have Embraced Omnichannel Operations

Enterra Insights

.”[1] Most retailers seem to agree with that conclusion and, as a result, they have invested a lot of time and money into bolstering their omnichannel operations in order to serve consumers where and when they shop. The Omnichannel Consumer. The Omnichannel Retailer. ” That’s true across the retail sector.

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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

It was also the period during which omnichannel took off, becoming a dire necessity.”[1]. As Minkow notes, omnichannel operations are now table-stakes for most retailers. Cognitive Technologies and Customer Service. ”[1]. Some retailers have managed to thrive during these challenging times. ”[2]. ”[2].

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Omnichannel Logistics Solutions Takes the Supply Chain To The Next Level

GlobalTranz

How technology in logistics grew throughout 2016 is not limited to the technology that delivers products or enables better, faster picking processes. Many of these advancements were expected to bring substantial investment into supply chains, and they did just that. How Machines “Talk” Expanded.

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Lingering Port Congestion with Paul Brashier

The Logistics of Logistics

Paul Brashier is Vice President Drayage and Intermodal at ITS Logistics , a third party logistics (3PL) company that offers creative supply chain solutions with an asset-lite transportation division that ranks #21 in North America, a top-tier asset-based dedicated fleet, and a Top 12 intermodal and drayage division.

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Why Returning to Stores Is the Ultimate E-Commerce & Omnichannel Customer Experience Play

GlobalTranz

Unfortunately, e-commerce means a higher rate of returns , but giving customers the ability to return online purchases to brick-and-mortar locations through e-commerce in-store returns is the key to unlocking greater success in the omnichannel customer experience. Why Are E-Commerce Returns Higher Than Brick-and-Mortar Sales?

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Most Popular Logistics Stories from 2021

Logistics Viewpoints

Last week, Clint Reiser published an article highlighting our 2022 supply chain predictions. While we have published predictions about supply chain technology trends at the beginning of the year in past years. This year we have decided to lead with our predictions about the broader supply chain function.

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Progress Report on the Digital Supply Chain

Enterra Insights

For years supply chain consultants have urged companies to digitize their supply chains. As supply chains have lengthened and become more complex, digitization has been viewed as a way to reduce paperwork and increase visibility. Is this true for the supply chain industry?