Why Returning to Stores Is the Ultimate E-Commerce & Omnichannel Customer Experience Play
GlobalTranz
DECEMBER 7, 2018
Unfortunately, e-commerce means a higher rate of returns , but giving customers the ability to return online purchases to brick-and-mortar locations through e-commerce in-store returns is the key to unlocking greater success in the omnichannel customer experience. Products that are damaged during transportation. Buyer’s remorse.
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