Remove 2020 Remove Agile and Lean Supply Chain Remove Customer Service Remove Procurement Solutions
article thumbnail

What Do You Mean By Supply Chain Visibility?

Logistics Viewpoints

ARC Advisory Group did a study on the supply chain collaboration network (SCCN) a couple of years ago. ARC considers real-time visibility solutions, like the one from FourKites, one type of SCCN solution. FourKites believes they have the largest repository of supply chain data in the world.

article thumbnail

Top Takeaways from Coupa Inspire

Logistics Viewpoints

This technology allows businesses to unify their procurement, expense management, invoicing, payments, contract management, and spend analysis processes and reporting. Coupa also offers a robust, market share leading, supply chain design solution. Here are my top take-aways from Coupa Inspire. That has recently changed.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. If you don't want to compete in the price war, outstanding customer service is the holy grail because customer loyalty is the key. -

article thumbnail

Relieving Consumer Pain Points on the Digital Path to Purchase

Enterra Insights

As Tom Standage ( @tomstandage ), editor of The Economist ‘s ‘ The World in 2021 ‘, reminds us, the digital path to purchase is increasingly becoming the customer journey of choice. consumers in February for their perspective on the greatest supply chain ‘pain points’ one year into the Covid-19 pandemic. .

article thumbnail

Customer Experience and the Supply Chain

Enterra Insights

.”[1] What is often overlooked in the pursuit of better customer experiences is how those experiences can be affected by supply chain operations. Thomas Wieberneit ( @twieberneit ), another customer experience expert, explains, “There are a couple of lessons that the pandemic taught us. … ”[3]. . …

Gartner 130
article thumbnail

2020 Requires Big Wings and Feet

Supply Chain Shaman

After the Supply Chain Insights Global Summit , I took the time to recharge and took a month off from writing. The presentations from the Summit are posted now on the Supply Chain Insights You Tube Channel. The focus is on the role of supply chain finance in driving supply chain excellence.

article thumbnail

American Software Reports Second Quarter of Fiscal Year 2022 Results

Logility

ATLANTA (November 18, 2021) American Software, Inc. million for the same period last year and software license revenues were up slightly to $0.8 Professional services and other revenues for the quarter ended October 31, 2021 increased 5% to $10.8 million for the same period last year, while Software license revenues were $1.3