customer-center technical-support 
ToolsGroup
JUNE 10, 2022
Today, there’s little reason for customers to stick with a company if they are not satisfied. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.
Logistics Viewpoints
JUNE 15, 2023
You call a support center and a chatbot answers the call, understanding your natural language and providing information on shipment status. Generative AI Explained The technical term for it is “ generative AI.” The manager hesitates, then asks, “Will the change in carrier add cost to the customer?” The bot answers, “Yes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Logistics Viewpoints
MAY 26, 2022
Being sustainable no longer is just a matter of corporate citizenship, it is rapidly becoming a critical business imperative in the face of elevated regulation and compliance requirements, as well as increasing demand from customers, investors, and the public around the world. Automate, automate, automate – This is not a new idea or trend.
Supply Chain Game Changer
DECEMBER 16, 2020
Outbound call centers article and permission to publish here provided by Mark Henry. Before knowing about outbound call centers, let’s see what are the types of call centers. Outbound call center services employ agents to make calls to leads or customers rather than receiving calls as in Inbound call centers.
QAD
AUGUST 3, 2023
Updated: August 3, 2023 Published: April 1, 2019 Achieving Customer Satisfaction and Competitive Advantage at Lower Costs Understanding and meeting customer expectations is at the heart of Advanced Product Quality Planning (APQP) and are key requirements for any business to be successful.
Resilinc
MAY 10, 2023
Department of Commerce’s National Institute of Standards and Technology (NIST) made headway toward the goals of the CHIPS Act—releasing a paper titled “ A Vision and Strategy for the National Semiconductor Technology Center (NSTC).” The paper lays out three high-level goals for how the center will achieve its mission and advance the U.S.
Synovos
JULY 24, 2023
The approach also supports six of the UN Sustainable Development Goals and lays the foundation for the Company’s long-term vision to 2050. For example, RS has reduced its Scope 1 and 2 carbon emissions by 58% since 2019/20 with progress made in the year through distribution center energy efficiencies and renewable electricity.
Expert insights. Personalized for you.
295 
Let's personalize your content