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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. One failure, for example, related to an importation document that did not arrive on time.

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How Supply Chain Optimization Enhances Your Strategic Business Plan

ToolsGroup

Likewise, many growth-oriented companies employ supply chain planning (SCP) software to facilitate their growth and improve efficiency and customer service. Doing so has great advantages as documented below. Marketing Plan: documents your strategy for attracting and retaining customers and developing new products and services.

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Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance. The solution gives manufacturers the upstream visibility and control they need to provide downstream customer service to customers.

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Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Hot loads” allow companies to run a lean supply chain while still meeting customersservice expectations. A hot load occurs when an outbound truck heading to a customer’s site is held at a shipper’s distribution center because some of the inventory on the arriving truck is needed by the customer. At Kimberly-Clark, Ms.

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Tips for Getting Executive Buy-in for Supply Chain Planning Software

ToolsGroup

In this step Gartner recommends you consider traditional ROI but also other areas the SCP technology could drive improvements, such as risk management and agility, customer service and growth objectives. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. All rights reserved.

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AI Business Process Automation: Revolutionizing Efficiency in the Corporate World

Elementum

This technology can be applied across different industries and functional areas, such as customer service, finance, human resources, and supply chain management. AI Transforming Customer Service In the realm of customer experience, AI has been pivotal in providing personalized service and prompt responses.

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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The machine design was bad and was dictated by corporate.”