Supply Chain View from the Field

APRIL 1, 2015

Many people are talking about Key Performance Indicators, Metrics, Analytics, and other indicators of performance. The importance of selecting the right metrics or “measures” as I prefer to call them, is critical as we all know that metrics drive behaviors. Step 2 – Develop Metrics and Data Sources.

Cost Reduction Strategies 60

Cost Reduction Strategies Material Savings Inventory Reduction Resource Reduction 60

Logistics Bureau

OCTOBER 20, 2021

These key metrics become your organisation’s “multi-function display” and give you the primary data needed to monitor and manage “normal flight conditions.” ” Feel free to track lots more metrics in the background if you wish, but try to keep attention focused on the five or six “real KPIs.”

Supply Chain Design Software 80

Supply Chain Design Software Supply Chain Planning Software Supply Chain Software KPI 80

Supply Chain Game Changer

NOVEMBER 3, 2022

This information can help companies manage inventory levels and improve customer service and engagement. This tool allows you to exchange electronic documents like orders, invoices, and shipping notices via an electronic data network (EDN).

Supply Chain Planning Software 115

Supply Chain Planning Software Supply Chain Software Negotiate Pricing Negotiating Skills 115

ToolsGroup

SEPTEMBER 22, 2020

Examples are: customer experience metrics, feedback on new product features and pricing, customer satisfaction and loyalty, and competitive intelligence. GARTNER is a registered trademark and service mark of Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

Supply and Demand 156

Supply and Demand Gartner Supply Chain Design Software Supply Chain Planning Software 156

The Logistics of Logistics

FEBRUARY 15, 2013

The best 3PLs communicate effectively throughout the entire lifecycle of the customer relationship. During the sales phase a good 3PL does the following: listens to client needs, manages client expectations, customizes services, and builds relationships. Habit 2 – Measure Logistics Performance.

KPI 189

KPI Logistics Network Optimization Software 3PL Continuous Improvement 189

Supply Chain Shaman

JULY 3, 2015

Every year we identify the companies that best exemplify the demand-driven ideal for today’s supply chain and document their best practices, which can help all companies move closer to their demand-driven goals.” Supply chain leaders manage a complex system of non-linear, but very inter-connected metrics. It is a HOAX.

Gartner 150

Gartner Supply Chain Software Demand Planning Software Modeling Software 150

Supply Chain Shaman

OCTOBER 2, 2020

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

Customer Service 285

Customer Service Supply Chain Design Software Supply Chain Planning Software Supply Chain Design 285

QAD

FEBRUARY 7, 2023

This requires establishing KPIs and specific metrics of success to assess performance against. Outsourcing: When you trust a supplier, you can transfer to them time-consuming activities like managing inventory levels or certain aspects of customer service.

Price Reduction 98

Price Reduction Material Savings Vendor Strategies Inventory Reduction 98

Precoro

MAY 22, 2023

Strong companies depend on a range of hardware and software solutions to support key business processes like customer service, financial management, and supply chain operations. A company may also request additional documents to make sure that a service is reliable.

Procurement Solutions 52

Procurement Solutions Procurement Analytics Pricing Training Purchasing Skills 52

GlobalTranz

OCTOBER 21, 2015

More recently, logistics departments in major companies have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the company) can be measured, justified, and perhaps compared with those of outsourcing network providers. All KPIS have metrics to measure.

KPI 120

KPI Negotiating Skills 3PL Optimal Sourcing 120

Supply Chain Game Changer

OCTOBER 4, 2022

A project manager must bridge interaction between all parties, such as designers and engineers, customers, production staff, mold builders, research experts, and manufacturing engineers. Customer service is a critical resource for receiving not only factual information but also scheduling and product availability.

Manufacturing Procurement 81

Manufacturing Procurement Supply Chain Planning Software Supply Chain Design Software Sourcing Strategies 81

Logility

APRIL 3, 2018

Supply chain practitioners are being asked to accomplish more with less, to be involved in more business processes and deliver more value-added capabilities while lowering costs and ensuring high customer service. Start with documenting the “As-Is” process capabilities and corresponding key performance metrics.

Supply Chain Planning Software 100

Supply Chain Planning Software Supply Chain Planning Scenario Planning Supply Chain Software 100

Logility

FEBRUARY 23, 2022

The partnership enables organizations to gain value by leveraging the benefits of Demand Management’s digital supply chain platform, along with Royal Cyber’s efficient and robust customer service. Demand Management serves customers such as Siemens Healthcare, AutomationDirect.com and Newfoundland Labrador Liquor Corporation.

Supply Chain Planning Software 130

Supply Chain Planning Software Supply Chain Design Software Logistics Network Optimization Software Demand Planning Software 130

RFgen

APRIL 18, 2023

It’s a good idea to have all processes documented and communicated to warehouse staff. Assign a supervisor to monitor compliance and KPI metrics. Track metrics like inventory accuracy, order accuracy, mispicks, and misship rates. QC checkpoints catch mistakes before the package leaves the warehouse. Look for trends.

Optimization Software 52

Optimization Software Supply Chain Planning Software Inventory Management Software Supply Chain Software 52

Logility

MAY 7, 2020

We know the right information can significantly improve a company’s ability to reduce operating expenses, improve customer service and reduce the time needed to respond to market disruptions and opportunities. Attainable Benefits: The benefits from the use of Big Data are numerous and well documented. Demystifying Data Units.

Supply Chain Planning Software 195

Supply Chain Planning Software Supply Chain Planning Supply Chain Software Scenario Planning 195

Supply Chain Shaman

JANUARY 19, 2014

Despite multimillion dollar technology projects, and tomes of strategy documents, they are stuck in their ability to overcome market factors and rising complexity to drive continuous improvement on a portfolio of metrics. Their supply chains are not improving corporate performance. They quickly acknowledge that they are stuck.

Supply Chain Planning Software 278

Supply Chain Planning Software Supply Chain Design Software Price Mitigation Strategies Inventory Reduction 278

Unleashed

OCTOBER 31, 2023

It provides manufacturers with greater efficiency, fewer compliance issues, reduced costs, empowered employees, and better customer service satisfaction. Customer service satisfaction Workforce optimisation strategies directly lead to higher rates of customer satisfaction. Here’s how.

Waste Reduction 52

Waste Reduction Inventory Reduction Resource Reduction Cost Reduction Strategies 52

Supply Chain Shaman

AUGUST 11, 2016

I want to understand why some companies outperform on the Supply Chain Metrics That Matter while others do not. The Delta Medallion customer service agent told me that she had never seen anything quite like it. What is a Customer-Centric Organization? Reliability is the hallmark of great customer service.

Cost Reduction Strategies 150

Cost Reduction Strategies Inventory Reduction Price Reduction Supply Chain Strategy 150

GlobalTranz

JUNE 18, 2015

meaningful and accurate performance metrics. customer satisfaction. Managing returns is a customer service fundamental requiring your company to balance your customers’ needs for competitive product and service value and your company’s need to yield profit. reverse logistic cycle time control.

Reverse Logistics 120

Reverse Logistics Optimization Software Demand Planning Software Supply Chain Network Software 120

Kinaxis

JULY 23, 2015

Inventory managers should support multiple business objectives and should have business integrated targets related to inventory levels, customer service levels, total inventory cost, and inventory quality. Inventory Metrics: From Insight to Action. Are you getting the most out of your inventory management process?

Inventory Management Software 100

Inventory Management Software Inventory Management Inventory Supply Chain Planning Software 100

SupplyPike

JUNE 22, 2020

Are you a supplier for Walmart who is looking for a central repository for the information, documents, reports, and special applications to manage your business with Walmart? Besides, it can also make customer service available. Suppliers even have access to their WebEDI, displaying all relevant documents to orders.

Retail 58

Retail Supply Chain Planning Software Procurement Analytics Forecasting Software 58

GlobalTranz

JANUARY 4, 2017

Performance or Service. Customer metrics. Cost or Cost Savings: Re-engineering/continuous improvement: Implement Lean initiatives to eliminate all wastes, improve processes, increase throughput, and bring much more value to the customer beyond their expectations: Lean consists of a culture/behavior change. 3PL Answer 1.

Modeling 194

Modeling Negotiating Skills Cost Reduction Strategies Scenario Planning 194

SCMDOJO

JULY 24, 2023

Freight Forwarding: Freight forwarding is a specialized service offered by contract logistics providers to coordinate the movement of goods across international borders. They handle documentation, customs clearance, compliance, and ensure that shipments comply with legal and regulatory requirements.

Logistics Network Optimization Software 90

Logistics Network Optimization Software Optimal Sourcing Negotiating Skills Inventory Management Software 90

Talking Logistics

FEBRUARY 4, 2016

These teams then can identify the root causes that created shortfalls in reaching goals and ensures that the solution is documented. The MDI process creates an environment of positive reinforcement, allowing everyone the ability to contribute, which in turn has a direct positive effect on the customer.

Six Sigma 100

Six Sigma Optimal Sourcing Agile and Lean Supply Chain Logistics Network Optimization Software 100

Enterra Insights

MARCH 28, 2019

Even when companies have been generally successful in reducing the number of imperfectly fulfilled orders, the high cost of the very small percentage of orders that aren’t filled completely, on time, damage-free and with all proper documentation and invoicing remains a vexing problem.”[1] Most models stop short at minimizing costs.

Logistics Network Optimization Software 100

Logistics Network Optimization Software Supply Chain Design Software Modeling Supply Chain Network Software 100

20Cube Logistics

SEPTEMBER 29, 2019

A reputed organisation’s study says that 71% of global CIOs believe the primary function of their supply chain by 2020 will be more of a customer service driver, so the ability to better manage exceptions becomes extremely essential for every company. This will help customers to take timely decisions and actions for their businesses.

Supply Chain Visibility 40

Supply Chain Visibility Real-time Visibility Supply Chain Planning Software Supply Chain Planning 40

IQMS

MAY 24, 2018

Measuring your progress towards the goal of excelling as a supplier provides the needed analytics, metrics and KPIs that are essential for providing direction and intensity of effort in your company’s culture to always excel. Your CRM must support customer service as well as contact and contract management.

Manufacturing Procurement 41

Manufacturing Procurement Manufacturing Supply Chain Planning Software Supply Chain Design Software 41

OptiProERP

MARCH 15, 2022

The production schedule is a versatile and important document that focuses on planning, forecasting, predicting, and meeting demands on time. Greater metrics are gained to analyze performance and make informed decisions. Improved Customer Service. Managers regularly check, update, and evaluate it. .

Manufacturing Procurement 78

Manufacturing Procurement Optimal Sourcing Material Savings Resource Reduction 78

Supply Chain Shaman

NOVEMBER 22, 2015

It was a very regional, sales-driven culture, and there was no clarity between a sales request and a customer requirement. The First Step in Building the Customer-Centric Supply Chain Is Reliability. I am firmly convinced that the first step in the delivery of customer-centric supply chain is reliability.

Supply Chain Design Software 135

Supply Chain Design Software Supply Chain Design Supply Chain Planning Software Supply Chain Strategy 135

Logistics Bureau

DECEMBER 18, 2017

Good inventory planning supports a number of vital business objectives including: Customer service and satisfaction. Inventory planning policies: Policies should be developed, documented, and clearly communicated to all teams and individuals involved in inventory management. Supply chain efficiency. Control of costs.

Supply Chain Planning Software 40

Supply Chain Planning Software Inventory Reduction Inventory Management Software Supply Chain Planning 40

Enterra Insights

JUNE 25, 2019

APQC analysts note, “Thoroughly evaluating shrinkage includes looking at the actions of employees and suppliers to identify fraudulent behavior, as well as badly defined or documented processes that might lead to higher errors or inventory problems at multiple points in the process.”[3]. ”[3]. Human errors. ” 4. .”

Inventory Reduction 100

Inventory Reduction Cost Reduction Strategies Inventory Vendor Strategies 100

Arena Solutions

JUNE 15, 2021

Quality objectives should contribute to the enhancement of customer satisfaction and are commonly tied to areas such as: Product nonconformities or defects. Customer service. Here is an example of a quality objective that is tied to customer service: Objective: Reduce customer complaints. Document Control.

Resource Reduction 88

Resource Reduction Waste Reduction Six Sigma Policies 88

GlobalTranz

OCTOBER 27, 2015

Let's talk about the outputs, or desired metrics worth measuring, in each category of what a logistics company might provide. Now, if you are in this industry, you know that not every logistics company offers the same services. Is the customer happy with communication? Are your IT systems state-of-the-art?

Six Sigma 120

Six Sigma Logistics Network Optimization Software KPI Company 120

Elementum

JANUARY 16, 2024

Software and Tools for Automation There are several different software and tools available for process automation, including workflow orchestration, intelligent document processing (IDP) , and RPA platforms. Integrating BPA in critical areas like accounting can help enterprises save time and money.

Sourcing Strategies 78

Sourcing Strategies Optimization Software Analytics Software Predictive Analytics Software 78

New Horizon Supply Chain Blog

SEPTEMBER 16, 2022

The goals should reflect corporate priorities in areas such as revenues, costs, profits, and customer service levels over a medium-term planning horizon, typically a rolling period starting in 4 months and extending to 18-36 months. 5 – 20 percentage point improvement in service level. What are the benefits of S&OP / IBP?

S&OP 52

S&OP Supply and Demand Supply Chain Planning Software Supply Chain Planning 52

Locus

DECEMBER 15, 2022

Other important reasons for incomplete deliveries are missing documentation, incorrect labeling, inaccurate geocoding, and miscommunication. In a May 2022 survey , 94% of consumers stated that positive customer service experience made them more likely to buy again. Unanticipated events.

Real-time Visibility 52

Real-time Visibility Predictive Analytics Software Supply Chain Planning Software Optimal Sourcing 52

DynaSys

FEBRUARY 5, 2021

The company evaluates Sales Personnel based on sales volume, customer service levels and profit margins. They can achieve this objective by developing metrics that illustrate on time delivery. But also few to zero product quality based returns and high customer satisfaction.

S&OP 52

S&OP Supply and Demand Forecasting Metrics 52