Supply Chain Shaman

JUNE 30, 2023

Each executive has a different perspective on the definition of supply chain excellence, but they are never discussed and aligned. His organization purchased an advanced planning technology from well-known best of breed provider, and the implementation should have been successful, but it was not. What Is The Ring of Fire?

Supply Chain Planning Software 388

Supply Chain Planning Software Supply Chain Design Software Agile and Lean Supply Chain Eliminating Excel in Purchasing 388

Supply Chain Game Changer

JUNE 22, 2021

The Omni-channel Approach to Customer Experience! Excellent customer service article and permission to publish here provided by Jocelyn Bell. It has become second nature for increasing numbers of consumers to buy online, whether they are shopping for new shoes or a new car. Develop an Amazing Customer Experience.

Eliminating Excel in Purchasing 93

Eliminating Excel in Purchasing Customer Service Procurement Solutions Purchasing Skills 93

Supply Chain Shaman

FEBRUARY 18, 2021

Initially, the output was published to procurement to design strategic buying strategies. In most organizations, there is a dashboard of functional metrics that shows all of the functions operating in the “Green” or acceptable levels until it comes to customer service. Customer service is red.

Supply Chain Planning Software 355

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 355

Supply Chain Shaman

MAY 13, 2024

Observations on What It Takes In the Mea Culpa post, I wrote that I used to believe that excellence in S&OP was a ratio of 60/30/10. (60% Daniel convinced the organization to better manage inventory to improve customer service. Do you use market drivers to understand market shifts? Drives Alignment.

S&OP 394

S&OP Supply and Demand Inventory Reduction Expense Reduction 394

Supply Chain Shaman

MAY 21, 2024

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. They do not excel in planning or forecasting.

Procurement Analytics 394

Procurement Analytics Metrics Optimal Sourcing Supply Chain Planning Software 394

Supply Chain Shaman

JANUARY 8, 2014

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Which metrics do you think matter to supply chain excellence? What have you learned?

Procurement Analytics 279

Procurement Analytics Manufacturing Procurement Metrics Procurement Solutions 279

Supply Chain Shaman

DECEMBER 7, 2023

The ability of an organization to deliver reliable and consistent results for revenue, margin, customer service, and quality in the face of demand and supply variability. Maximize the value of the purchase order flow data already in the existing networks. (A A purchase order changes many times and needs synchronization.

Supply Chain Design Software 397

Supply Chain Design Software Supply Chain Planning Software Modeling Supply Chain Software 397

Logistics Viewpoints

MARCH 9, 2023

The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable. Big data is used to understand a customer’s propensity to buy, the tendency to return, conversion of clicks to orders, demand sensing signals, individualized promotions, etc.

Supply Chain Planning Software 288

Supply Chain Planning Software Modeling Forecasting Software Optimization Software 288

Supply Chain Opz

JULY 15, 2018

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. If you don't want to compete in the price war, outstanding customer service is the holy grail because customer loyalty is the key. -

Customer Service 100

Customer Service Six Sigma Agile and Lean Supply Chain Purchasing Skills 100

Supply Chain Shaman

OCTOBER 16, 2023

Clear operating strategy and definition of supply chain excellence across plan, source, make and deliver. Most companies buy decision support technology, but do not redefine work to improve decisions. I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics.

S&OP 391

S&OP Supply and Demand Forecasting Supply Chain Design Software 391

Supply Chain Shaman

NOVEMBER 21, 2022

So, I smile, catch my dinner partner’s eye and ask, “In our prior conversations, you mentioned the lack of clarity on the definition of supply chain excellence in your current deployments and how this is a barrier to implementing supply chain planning properly. Identify the patterns. Why are orders not shipped on time?

Supply Chain Planning Software 377

Supply Chain Planning Software Supply Chain Design Software Optimal Sourcing Modeling 377

GlobalTranz

MARCH 18, 2025

Adapt To Fluctuating Inventory and Supply Chain Demand If your business faces seasonal demand changes or unpredictable customer buying patterns, accurately predicting inventory levels can be a struggle. Below, we outline three ways blind shipping can help optimize your logistics, keep inventories healthy and save you money!

Inventory Reduction 156

Inventory Reduction Waste Reduction Resource Reduction Cost Reduction Strategies 156

Supply Chain Shaman

JULY 6, 2020

Ed argued that instead of buying new packaging equipment that we should work with R&D to have a base flavor and add the color and flavoring at the head of the machine. While companies speak for the need to drive agility and resilience, the real focus is operational excellence. Agility is different than responsiveness. (I

Agile and Lean Supply Chain 363

Agile and Lean Supply Chain Supply Chain Design Software Supply Chain Planning Software Supply Chain Strategy 363

DELMIA Quintiq

DECEMBER 28, 2020

Working with Excel spreadsheets does not contribute the efficiency, speed and agility necessary for planning teams to bring the best plans to the company. The execution of operations, balancing customer service, cost, risk and asset strategies are other critical elements to achieving objectives.

Supply Chain Planning Software 296

Supply Chain Planning Software Scenario Planning Modeling Prescriptive Analytics Software 296

Supply Chain Shaman

SEPTEMBER 27, 2021

The secondary problem is the lack of definition of process requirements and a buying team that cannot see past simple MRP/MRP II/DDMRP requirements. Procurement processes–encumbered by a focus on paperless processing, RFPs/RFQs, and efficient procurement–do not embrace the capabilities and requirements of direct material sourcing.

Supply Chain Planning Software 391

Supply Chain Planning Software Sourcing Strategies Manufacturing Procurement Supply Chain Design Software 391

Supply Chain Shaman

OCTOBER 29, 2014

The promise was the delivery of a decision support system that would allow the organization to optimize the relationships between cash, cost and customer service against the strategy. Leadership teams struggle with the trade-offs between cash, cost and customer service. Why does this happen? The book is a story.

Supply Chain Planning Software 379

Supply Chain Planning Software Modeling Demand Planning Software Optimization Software 379

Supply Chain Shaman

DECEMBER 4, 2018

The total cost of ownership analyzes the total costs of the buying decision. The company had to ensure they were balancing everything appropriately, not only considering just purchase price variance or cost down but all the elements of the source-plan-make-deliver cycle. (In Customer service also exceeded its targets.

Supply Chain Software 30

Supply Chain Software Case Study Supply Chain Planning Software Supply Chain Design Software 30

Supply Chain Shaman

SEPTEMBER 13, 2023

The issues are largely rooted in politics and the lack of clarity on supply chain excellence. Or a similar comparison of customer orders or planned orders? Or planned orders to purchase orders?) Only 2% of companies are pushing forward in our Supply Chains to Admire analysis. And how do we measure it? (Is I don’t know.

Supply and Demand 433

Supply and Demand Supply Chain Planning Software Modeling Demand Planning 433

Supply Chain Shaman

SEPTEMBER 30, 2012

They excel in the four Ps of marketing. In contrast, a market-driven organization connects bidirectionally market-to-market to orchestrate the signals to shape demand and mitigate risk (buy-side to sell-side and back). The ends of the supply chain–both in customer and procurement– are fragile. Absolutely! Absolutely!

Supply Chain Design Software 319

Supply Chain Design Software Supply Chain Planning Software Supply Chain Software Supply Chain Network Software 319

Supply Chain Shaman

FEBRUARY 1, 2024

days to receive a purchase order confirmation. The average purchased order changes 3.5 As shown in FIgure 1, the fourth node is the COV of materials in planned orders/COV of purchase orders. In our research, we find that 32% of volume is manufactured by a third party. On average, it takes 2.8 Bullwhip Amplification.

Supply Chain Planning Software 393

Supply Chain Planning Software Optimal Sourcing Manufacturing Procurement Waste Reduction 393

Supply Chain Shaman

JUNE 29, 2014

With the purchase of i2 by JDA, and Logictools by IBM, manufacturing companies serious about network design started looking for a company, with a well-established community, that was more serious about network design. There are seven reasons: Customer Service. Demand and Supply Variability. The gap is tough.

Supply Chain Design Software 268

Supply Chain Design Software Supply Chain Design Network Design Software Supply Chain Planning Software 268

Kinaxis

SEPTEMBER 10, 2014

While Excel can be fine to do the initial S&OP model, moving to the next level of S&OP effectiveness requires a more integrated, responsive and collaborative application. Inventory reductions, improved efficiency, improved customer service and reduced expedites are all expected benefits. How about excellent planning?

Supply Chain Planning Software 239

Supply Chain Planning Software Supply Chain Planning S&OP Supply Chain Software 239

Supply Chain Shaman

JUNE 14, 2018

Yes, companies need the right materials at the right time to drive customer service. A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital. I am going to start with the management of direct materials.

Optimal Sourcing 192

Optimal Sourcing Manufacturing Procurement Supply Chain Planning Software Agile and Lean Supply Chain 192

Supply Chain Shaman

JUNE 7, 2018

Or agreement on the definition of supply chain excellence. As a result, functional excellence anchors action. The focus is on digitization—automating today’s processes—versus rethinking process excellence based on the art of the possible. We are driving functional excellence and incrementally. (To Moving Forward.

Supply Chain Planning Software 288

Supply Chain Planning Software Supply Chain Design Software Optimization Software Forecasting Software 288

Supply Chain Shaman

JANUARY 25, 2024

Many of these outsourced products have demand latency of weeks and months (shelf purchase through the replenishment cycle for a manufacturer to receive an order). Customer Service. To improve asset utilization more products were outsourced to third-party manufacturing (average of 32%).

Supply Chain Network Software 360

Supply Chain Network Software Manufacturing Procurement Inventory Reduction Purchasing Skills 360

SCMDOJO

APRIL 11, 2025

The way they customize Shopify for operational effectiveness bridges gaps between marketing, customer service, and logistics and converts stand-alone silos into end-to-end digital ecosystems. For instance, repeat customers can receive preferential shipping or tailored promotions. Check out this course by Vera Rozanova!

Supply Chain Planning Software 76

Supply Chain Planning Software Supply Chain Software Forecasting Software Inventory Management Software 76

Supply Chain Shaman

DECEMBER 23, 2014

If you are going to be excellent at ecommerce fulfillment, you need to have great perpetual inventory capabilities. Customer Service Needs to be all the Way to the Last Mile. If you offer white glove service, define it and select service providers based on their ability to deliver it. Don’t fool yourself.

Packaging 332

Packaging Inventory Reduction Supply Chain Design Software San Francisco 332

Supply Chain Shaman

JANUARY 14, 2013

It was a story where people believed that functional excellence leads to supply chain superiority. I strongly feel that a blind focus on functional excellence will cause the supply chain to become out of balance. Our goal in the supply chain was to reduce costs, improve customer service, reduce inventories and drive growth.

Supply Chain Planning Software 260

Supply Chain Planning Software Supply Chain Design Software Optimal Sourcing Modeling 260

SCMDOJO

DECEMBER 29, 2024

Key takeaways Importance of Procurement Procurement vs. Purchasing Key Functions Departmental Structure Role Descriptions The blog emphasizes the significance of a well-structured procurement department with qualified personnel to achieve organizational objectives. Read In Detail About Procurement Department Here 2.

Negotiating Skills 94

Negotiating Skills Purchasing Skills Purchasing Training Buyer Training 94

Kinaxis

OCTOBER 20, 2014

Reason #4 Making key decisions by modelling the supply chain in Excel. That got me thinking about why I was throwing away what had been perfectly good food; I had forecasted needing a certain amount, but the customers (my family) didn’t take what I’d forecasted. Reason #2 Poorly executed or non-existent sales and operations planning.

Supply Chain Planning Software 258

Supply Chain Planning Software Inventory Reduction Modeling Cost Reduction Strategies 258

Freightos

AUGUST 10, 2024

Our customer-facing chatbot assists customers with inquiries about service levels, required documents, and basic tracking updates.This is faster, on-demand service, all based on a backend of structured data that we’ve developed over years, that make our customers happier and free up our employees to work smarter and more efficiently.

Logistics Network Optimization Software 268

Logistics Network Optimization Software Modeling Software Supply Chain Planning Software Supply Chain Software 268

GlobalTranz

SEPTEMBER 11, 2018

Shippers that fail to consider the implications of returns by refusing to give customers information about returns costs and procedures before purchase could risk alienating up to 67 percent of shoppers. Yes, it is complex, and omnichannel customer experiences are redefining the levels of customer service.

Omnichannel 230

Omnichannel Supply Chain Planning Software Logistics Network Optimization Software Demand Planning Software 230

Supply Chain Shaman

MAY 18, 2019

Dependency on Excel. Due to the shortfalls in the evolution of Advanced Planning, 68% of business users use Excel spreadsheets as the primary mechanism for planning. Excel–while widely used for planning–is not equal to the challenge of modeling complex supply chains. Don’t rush to buy. The result?

S&OP 231

S&OP Supply and Demand Supply Chain Planning Software Supply Chain Design Software 231

Logistics Viewpoints

APRIL 24, 2023

The visibility to spend allows them to provide excellent benchmarking in several areas. Initially, this product will focus on the purchase order (PO) acceptance process. This should be done in a manner that balances customer service with profits, cash flows, and assets. That has recently changed.

Supply Chain Design Software 278

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Optimization Software 278

Supply Chain Shaman

JUNE 3, 2024

similarly, over 95% of manufacturers invested and implemented supply chain planning, but their primary tool today is Excel. How does the plan tie to the balanced scorecard of growth, inventory health, operating margin, customer service, and Return on Invested Capital (ROIC)? ” Does the Dog Hunt?

Supply Chain Planning Software 369

Supply Chain Planning Software Supply Chain Design Software Modeling Software Forecasting Software 369

Jaggaer

MAY 8, 2025

She works with supply chain leaders to take teams to higher levels of excellence and is an influencer with more than 340,000 followers on LinkedIn. Growth has the highest correlation to market capitalization in public companies and customer service is a fundamental driver of growth. How often do your purchase orders change?

Optimal Sourcing 52

Optimal Sourcing Manufacturing Procurement Procurement Analytics Procurement Solutions 52

Kinaxis

DECEMBER 3, 2014

Reason #4 Making key decisions by modelling the supply chain in Excel. The typical example is as follows; A company uses complex software to model the supply chain considering a desired customer service level, lead time data, and statistical analysis of supply and demand variability. Reason #6 Not effectively managing inventory.

Expense Reduction 252

Expense Reduction Procurement Analytics Cost Reduction Strategies Metrics 252