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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

How Do You Define Excellence? In retrospect, I find that technology is an enabler, but only if we are clear on what defines supply chain excellence. The industry struggles with groupthink. Many believe that an ex-supply chain exec knows the definition of supply chain excellence. I admit it. Lora was as well.

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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. However, books will say that service is actually a lifeline of any business and it usually goes beyond customer satisfaction surveys.

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Inventory Management Excellence: Some Companies to Learn From

Logistics Bureau

Inventory management is a crucial aspect of supply chain management, and effective strategies can help businesses reduce costs, improve customer service, and increase profits. The answer depends, of course, on your company’s objectives and, particularly, on your customer service promises.

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Supply Chain Resilience. Really?

Supply Chain Shaman

The ability of an organization to deliver reliable and consistent results for revenue, margin, customer service, and quality in the face of demand and supply variability. So, my question for the President’s task force is, “If the industry is not clear, and you don’t have a definition, how can you deliver your mission?”

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The Evolution of Warehousing with Joe Oliaro

The Logistics of Logistics

Since then, he has been leaving an indelible mark on the industry, earning accolades such as being recognized as one of Ingram’s Magazine’s 40 Under Forty and was also identified as a “Heavy Hitter in Commercial Real Estate” by the KC Business Journal.

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L’Oréal: A Case Study in Supply Chain Excellence

Supply Chain Shaman

At the Supply Chain Global Summit 2018 , Francois discussed the impact of digitalization, Industry 4.0, The award, based on beating the industry peer group on rate of improvement on the key metrics of growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) while outperforming their peer group, is tough to achieve.

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Provoking the Industry to Move Past Incrementalism

Supply Chain Shaman

Putting a stick in the eye of the industry is hard work. Or agreement on the definition of supply chain excellence. As a result, functional excellence anchors action. The focus is on digitization—automating today’s processes—versus rethinking process excellence based on the art of the possible. They want to talk.