Remove Customer Service Remove Logistics Remove Manufacturing Remove Metrics
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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Emergence of Logistics as Constraint. Advanced planning evolved with a focus on modeling manufacturing constraints. Advanced planning tools(APS) never considered the issues of logistics. Availability of logistics was always assumed. Give logistics leaders a strategic seat at the table. Customer service is red.

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Not To Be A Losing Pawn

Supply Chain Shaman

I worked three layers down in the organization for a well-established leader in manufacturing named Dan. Fred owned logistics and customer service for the organization. Dan had a very manufacturing view and Fred focused on logistics. He wanted control of the warehouse to reduce logistics costs.

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The Importance of a Strong Supply Chain and Logistics Strategy!

Supply Chain Game Changer

A solid supply chain and logistics strategy is essential for large companies. A global chemical manufacturer recently had to replace ships that transported bulk materials to ports. This chemical manufacturer is converting its entire distribution system to containers. Logistics plays a critical role in a company’s supply chain.

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3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

GlobalTranz

3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance. Every company knows customer service is important, but it is seldom well-defined, and even more rarely measured in logistics operations. Read more. . Read more. .

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6 Benefits of Effective a Reverse Logistics System & The 9 Core RevLog Metrics to Track

GlobalTranz

While conventional logistics optimizes the flow of goods from producer to consumer, reverse logistics manages the processes for inverting that flow to deal with returned parts, materials and products from the consumer back to the producer. BONUS: Download the Ultimate Guide to Transportation Reverse Logistics White Paper.

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KPIs to assist manufacturers and distributors with supply chain challenges

SYSPRO Smarter ERP

Manufacturers and distributors experienced huge supply chain disruptions due to the pandemic which exposed many vulnerabilities and tested the resilience of supply chain leaders globally. Another methodology is the Porter’s Value Chain Framework, which comprises of inbound logistics, operations, outbound logistics, sales, and service.