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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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Total Manufacturing Cost Formula: Metrics that Matter

QAD

What are Total Manufacturing Costs? Your total manufacturing costs are essentially an expense analysis that calculates how each of your company’s departments contributed to producing a finalized product. This looks at all stages of the manufacturing process from raw materials to work-in-progress to final result.

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Consumers Are in Charge of the Digital Path to Purchase

Enterra Insights

Although retailers still talk about the digital path to purchase as an alternative to the traditional shopping journey, the lines between paths to purchase have blurred. With all generations getting more comfortable on the digital path to purchase, most retailers have adapted to this new reality and are pursuing omnichannel strategies.

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10 reasons why you should use an ERP system in manufacturing

SYSPRO Smarter ERP

For manufacturers that have grown up from a small business, with a handful of employees and few customers, to one with many staff and customers, there comes a time when the business software needs of the company have to be re-evaluated. Here are ten reasons how an ERP system can help manufacturers.

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KPIs to assist manufacturers and distributors with supply chain challenges

SYSPRO Smarter ERP

Manufacturers and distributors experienced huge supply chain disruptions due to the pandemic which exposed many vulnerabilities and tested the resilience of supply chain leaders globally. Manufacturing KPIs. can be measured to define this metric. can be measured to define this metric.

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Ultimate Guide To Technologies That Are Transforming Supply Chains

The Logistics & Supply Chain Management Society

Manufacturers can gather valuable granular data such as the time an item spent in storage, at what temperature, how long it took to sell, the length of time between purchase and fulfillment and how long it spent in transport. Robotics enabled with AI and ML augment the work of humans in warehouses and distribution centers.

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Metrics that Matter: Inventory Effectiveness

QAD

Managing inventory effectively is a delicate balancing act, affected by lead times, supply chain efficiency , demand variability, product complexity, product life cycles, warehouse space and practices, among other variables. Using Metrics to Measure the Health of the Business. Tracking, Managing, and Choosing Metrics.